C Hall

I needed some new walking boots and called in to the Worcester store. They had a good range and Nicola gave some good advice and helped me choose a pair of Scarpa Terra GTX which seemed to be well made and very comfortable straight out of the box. Also lots of helpful info from Shirley regarding how to care for them regards proofing etc. Thanks.

Just renewed again with RAC, good customer service and communication, all very easy with online documents and a very competitive price.

Good communication prior to visit, fitter arrived on time and replaced both meters in 90 mins, excellent service.

I needed to replace a pair of Meindl walking shoes that had failed stitching and went to the Scarborough branch. Luke and the other staff were all very helpful and knowledgeable and I ended up with some Merrell Moab 3 GORE-TEX. Very happy with them so far.
Thanks.

Ordered 3 SX200 units and really impressed with them. Very sturdy and ideal for garage storage. The huge range of shelving available can be quite bewildering if you've not had them before, so the website could be better organised to explain all the different specs - the SX range has much thicker steel than the cheaper options and needs less bracing. The extra shelf I ordered was missing from my delivery, but cust servs were straight on the case and it arrived next day. Would definitely use again.

Ordered my desk and it arrived next day as promised. Seems to be a very good solid product and looks nice in oak. Vey easy to assemble.

Kept me well informed, delivered on time and actually knocked on the door rather than left on doorstep :-)

Parcel delivered inside 24 hrs, and cheerful driver took the time to knock the door and handover, unlike many these days. Excellent service.

We bought a Q Acoustics M2 soundbase from Richer Sounds Bristol. Great service and advice and a brilliant product. We had purchased the 6 year money-back warranty and after a quick call to claim the refund the money was refunded in a few days. Really recommend these guys.

I needed an extra can of spray paint, it wasn't in stock but ordered it at 6 pm in Ludlow and had a text next day at 11am to say it had been delivered from Hereford - staff very helpful, great service

The OS Map app is a brilliant tool for planning walks on your PC and then having them available on the move on your phone or printing off a single page. I use this a lot and it's great value overall to be able to have access to the whole UK whenever you need it without having to worry about buying or borrowing maps.

Very easy to open an ISA online in Oct, however the request to transfer another ISA in has still not been actioned after nearly 8 weeks. Checked in branch and twice via telephone to be told it will be 'escalated' but still not transferred. I was informed that they have all the info required but the backlog is affecting a lot of people and just need to wait.

First class service from this company. Ordered a topper & pillows, and had a call next day from the director to inform me that unfortunately due to cotton supply issues the topper would be delayed 3 weeks. Gave me the option of a refund or to split the order. Pillows arrived as expected and although not cheap are excellent quality. Great customer service.

Bristol store had a great layout and all the items we needed to see were on display. Staff in the bed section were extremely helpful and knowledgeable, quite happy to move mattresses around onto different bed bases for us to try to ensure we were happy with how they would feel. Very thorough run through of all the purchase paperwork and no quibble matching the slightly lower priced deal we found at a different store.

Walking pole spares ordered Sat p.m. and came through the letter box on Mon morning. Can't do better than that. Many thanks.
Chris H

Ordered a Mira seal pack at 4 p.m. (just past the cut off for next day delivery) and they popped through the letter box next day at 10 a.m. You couldn't get better service than that. Excellent.