Malcolm Fincken

Dental hygienist was very thorough and explained her procedures clearly. She also recommended a Superfloss brand and demonstrated how to use it. I appreciated her positive and encouraging comments about my teeth cleaning routine.

On time, quick and competent.

Booking online was very straightforward. I was very pleased to have the opportunity to pay the bill in instalments. I would suggest that this option could be displayed more prominently in your marketing as it could attract more travellers.

Clear information. Speedy process.

Friendly, helpful assistant. Rang back the next day as promised. Gave clear details of flights and arrangements.

Clear explanation of the choices and policy details.

The process for making a claim was very straightforward and the payment was made quickly.

The instructions for making a claim were very clear and the resolution of the claim was very quick.

The staff member dealt with our pre-existing medical conditions objectively and explained our options very clearly.

It was easy to book online. There were no glitches at all. The only aspect I was a little unsure about was the question of travel insurance.

James dealt with my queries calmly, thoughtfully and helpfully. I ended the call feeling reassured. He had all the information I needed and used it constructively to guide me in making a decision.

Delivery driver left parcel on doorstep but checked that I was coming to the door before he drove off.

Very clear information and easy to switch.

There were no problems at all.

We ended up buying the VW id3 at Marshall’s in Harlow. The dealership had no record of our booking when we arrived for the test drive, and as a result we were left waiting for about half an hour, so that wasn’t so good. Because of the add ons it was difficult to work out whether the discount was as good as advertised but it was probably a better experience than having to haggle. I would use carwow when I am next looking for a new car.

This is a well-designed website which makes it easy to choose a suitable property. The booking process is straightforward, explanations are clear and there is a wide range of interesting properties. We would recommend cottages.com to everyone who wants to book a self-catering holiday in this country.

No problems with the car rental service.

Excellent service in shop: the assistant was happy to devote as much time to our purchase as we wanted, without any pressure. 25% reduction on RRP in Sale was better than other retailers. Offered 50% reduction on 5 year guarantee against damage. Wide range of stock, well-displayed.

I have no complaints about the company.