Pete Wogan

Hi Pete,

We are saddened to see you left us a negative review. If you feel there is anything further you think we could assist you with, please don't hesitate to contact us at CustomerExperience@slatergordon.co.uk and we may be able to resolve any issues.

Kind regards
Celine Cosgrove
Customer Analyst

Thank you for your great review — we really appreciate you taking the time to share your experience.

We’re pleased to hear that the sales team took the time to properly assess your usage and recommend a system tailored to your needs rather than overselling. That’s exactly how we believe solar should be done — designed around the customer, not the other way around.

We also appreciate your patience during the mid-process delay. While we always aim for smooth communication throughout, we’re glad we were able to resolve the issue and put things right.

It’s fantastic to hear that the installation team delivered a high standard of work despite the unforeseen challenges on the day — we’ll be sure to pass that feedback on to them.

Now comes the exciting part — watching the system perform and seeing those projected savings start to show, If you ever need any support or have questions as you monitor performance, we’re always here to help.

Kind regards,
The Titan Energy Team

Hello Pete,

Thank you for writing us a review.

I am sorry to hear about the issue with your appliance. I am also sorry that we was not able to discuss this feedback, we are looking to assist you with this issue.

If you could please kindly call us back on 0344 324 9222, we'll be happy to discuss this further. We are open Monday - Friday 8am - 7pm, Saturday and Sunday 8am - 5pm.

Thank you for your feedback.

Take care Ben AO

Hello ,

Thank you for taking the time to share your comments about your experience with us.

This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.

However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce logistics and environmental impacts.

Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.

Feel free to contact our customer service team by sending an email to support@tradeinn.com if you have any concerns or comments.

Thanks and best regards

Hello Pete Wogan,

I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.

I will pass your feedback over to the team, as I know that they will be delighted.

Please do let me know if I can be of any further assistance.

Kind regards
Emily
Customer Service Team

Dear customer,

We are sorry for the delay in delivery. In recent weeks there have been delays with our carrier in your area.

If you check the DPD tracking, you will see that the delivery driver left his order on the back porch of his house on June 19th. If you have any problems with this delivery or need more information, please write to us at motocard@motocard.com .


Kind regards.

Hi Pete,
We are very pleased to hear that our customer service is amazing, that our delivery is extremely prompt and that your experience with us was outstanding. Thank you for taking the time to leave this five-star review, we really appreciate your feedback and support for our business!