Agria Pet Insurance Reviews 11.285

Friendly helpful and knowledgeable also able to speak to a vet online

I had been unsure about how the excess on my cat’s policy is applied. So I phoned the company. Getting through all the electronic hoops was, as with most companies these days, time consuming and irritating and included advice for those who keep XL Bullies among other things.
However when I was able to speak to a human she was helpful and very personable. She answered my question and left me feeling supported in the care of my feline.

Very helpful!

Helpful and welcoming initial contact when setting up the policy. Understanding , efficient and non-judgemental response from Sharon when the next day I rang and explained we were having to cancel it.
Thankyou.

When your pet has an accident or hurts themselves, it's a worrying time. However, when you speak to Agria Pet Insurance, you are treated so well, and with such understanding, they make a worrying situation calm and reassuring. Shane was excellent and was extremely helpful throughout the conversation.

Had a few queries about my claim and Charlotte put my mind at rest. Explained everything in such a way I understood. Nothing seemed too much trouble - very professional and can I say a credit to your company. Thank you again.

Spoke to Sharon this morning who was so lovely explaining everything to do with my puppy’s insurance claim. Many thanks

I spoke to Jennifer about my pet insurance account as I had a number of questions. Jennifer went above & beyond to explain how my cover works, where to find the information I need etc. Jennifer was absolutely brilliant and so helpful. Thank you

Excellent speedy and sympathetic service.

I spoke to Catherine Fairclough at Agria yesterday regarding my insurance policies for my dogs. I needed to make some alterations to my policies and was concerned about whether these changes were possible. Catherine was extremely knowledgeable and guided me through the process with empathy and understanding.
I have had one of my dogs insured with Agria sjnce 2022 and have always been impressed with their high level of customer service and prompt payment of claims. I therefore moved the other four dogs over to them last year. It was a pleasure to speak to Catherine yesterday, I felt both listened to and understood and most importantly that my dogs insurance, and therefore wellbeing, mattered. It would be most appreciated if you could pass on my thanks.

We’ve been with Agria for nearly a year for our rescue dog, and up until our most recent claim, the experience had been genuinely positive.

We’ve always followed the policy properly, only claiming when we’re confident something is covered and never wasting their time. Their customer service over the phone has always been kind and helpful. Our plan covers each condition individually with an annual reset, which is actually quite rare, especially for an older dog. Pricing has also felt fair for what’s included.

However, our latest claim has completely changed our view.

We submitted a claim for a dental abscess surgery. I personally included full documentation from a previous dental procedure, which was due to long-term neglect before we adopted our dog and was paid out of pocket. According to the policy, dental claims should be covered as long as there has been a check-up or treatment within the last 15 months and it is not for the same condition. This requirement was clearly met, and our vet explicitly confirmed in their notes that this was not the same issue.

Despite this, the claim was rejected on the basis that it was a pre-existing condition. This simply isn’t true, and when I asked for clarification, they couldn’t point to any specific wording or evidence to justify that conclusion.

What followed was three days of back-and-forth, with me acting as the middle person between Agria and our vet during the appeal process. They repeatedly asked for information that had already been provided, including requesting the same explanation from the vet again via email.

Communication was quick when it came to routine messages, but when it came to the actual appeal, we were given a 28-day window and left chasing progress ourselves. The whole process felt unnecessarily difficult and, honestly, quite dismissive.

It’s frustrating because I genuinely rated Agria highly before this. But this experience really highlights the worst stereotype of insurance: happy to take your money, but resistant when it’s time to pay out on a valid claim.

I’m not planning to drop this claim, but it’s disappointing. Because aside from this situation, they actually are a good pet insurance provider.

I WOULD LIKE TO SAY THAT SHANE, WAS VERY UNDERSTANDING, CONSIDERATE, SYMPATHETIC, AND A CREDIT TO YOUR COMPANY.

Paula was clear, cheerful and very helpful.

The person that I spoke with was very helpful,informative and made the process very easy.

Brilliant service thank you 🤩

Easy to use and compare prices with other providers. Useful that holiday cover can be added in at any time.

Michelle was excellent sorting out my questions with regards to a claim. Very friendly asking about my dog and how she was doing. A very personal touch from Michelle.

I have very happy with all the articles received on my phone but still haven’t received a hard copy that was supposed to be sent to me and was promised on two separate occasions. I would be grateful for this to be done asap. Many thanks

So easy to set up staff very friendly and helpful have both my cat insured with Agria they are so helpful