John

In January this year, I looked to switch from the horrible EDF to another provider. I contacted ecotricity. spoke to someone called sam bennett. she lied to me. wasn't transparent at all. did not disclose to me that their company probably wasnt the right one for me as i'm low income and they do not cap their rates. i had told sam i was vulnerable and she still did not disclose anything. i found out a week later, on my own. i then quickly switched to another provider. i thought everything was fine. nobody told me otherwise. now we're in mid march, and i realised, again on my own, that my gas was never switched to the new supplier. ecotricity are trying to blame the new supplier, claiming they never requested my gas to be switched to them. my new supplier sent me screen shots proving otherwise. so they lied again. they also claim that if i switch now, i am slapped with a £75 fee for ending a 12 month contract early. furthermore, they cannot tell me how much i owe for gas, as i havent paid them a penny, as until now, i thought my gas was with the new supplier. they also would not give me my own account number by phone due to "data protection." they have done nothing to resolve this mess that isnt my own fault. it has left me terribly distressed when i have health issues. appalling.

Took surveys with this company for around 2 years. always felt like you didnt get enough reward for all your time. anyway, recently, i've been getting pop ups 1/3 the way through a survey, telling me that my answers are "implausible." i've never had this before. clearly, they are under new management, who are getting rid of people unfairly. do NOT imply i am being dishonest because YOU want to save money!!!!! disgraceful. i will say, to be fair, that i always got my voucher within 3 weeks time.

I have been with several different energy companies in my lifetime, but by far, EDF has been the worst. Why? Because they have harassed me on a DAILY basis for nearly the whole time i've been with them, via text, email and post, non stop, when I pay £100 a month towards my energy, without missing a payment, and where my debt is only around £60, give or take. Their hello team also practices regular gaslighting. This includes fact twisting, accusing me of not communicating with them, when i initiate most of the contact, telling me they've repeatedly told me something when they have not done, making out as if they're trying to help or support me, when all they do is demand payment in full then accuse me of refusing all their kind offers of support, implying that i am a criminal stealing energy because i use energy i dont pay for, and where i've tried to call them out on their behaviour, they feign victim and email me back acting like I'm the one who is being inappropriate, and then they quickly close the chat or the complaint, quickly followed by more harassing emails and letters. I am a vulnerable adult and they know this, but they show zero regard for this. I have been harassed on a daily basis because i dont pay the bill in full, even though i come close. sometimes i've had three separate letters in the post on the same day. they are beyond disgusting. Do NOT choose them unless you want your life to be awful.

This company have done permanent damage to my car, which had no issues previously. Now suddenly, the clutch died at only 14,000 miles, the air box has a hole in it, and my car is leaking water from the dashboard. I had none of these issues prior to taking my car to them for a "service." They never stamped my book. I dont believe they did any service. What they did was a brake job i didnt need, and charged me £500 for it. They also claimed I needed two new tyres, but they only replace one tyre - I was charged for two. This "service" was back in May. It's July now and my clutch died today, just two months after their brake job and again only 14000 miles on it. This is going to make me carless because i cannot afford repeated repairs to my car, and all because these horrid people think it's okay to scam people. in my 58 years on this planet, i have never been so badly ripped off in my life than by this scam company. i am absolutely disgusted and there's no justice, either. this company keeps being allowed to operate and keeps doing the same thing to customers. I will never trust any garage again.

I've been a PV customer for around 30 years, and normally, in the past, their cakes have been absolutely divine, something special, worth it. Not anymore. I ordered one of their small sized chocolate cakes last week, which cost around £40, and while it was delivered on time by a DPD driver who literally dropped the box at my front door, the cake was just not anywhere near at the quality they used to be. I defrosted it straight away. When I opened the box, the cake just didn't look as good as before. Many hours later, I had my first slice. The cake is drier than it used to be, for starters. Secondly, the icing used to be lush, now it's been cheapened. You don't get that rich. moorish deep chocolate taste anymore. It just tastes kind of mushy and bland, like what you'd get from ASDA. As if it was made with cheap cocoa powder or something. Nothing special. There was also around 30% less icing than before, so they've also skimped on that. Utterly gutted by this, as you used to be able to really enjoy special treats. But these days, that's been taken away. Everything has been cheapened. Even PV cakes. You're better off just baking your own cake and making your own lush icing. You can do it for a third of the cost. This is what I'll plan to do next time. Finally, when I emailed them to ask them if they've cheapened their ingredients in the past year, they replied and did not answer my simple question. Instead, it was a template email asking me for batch number and for me to take photos of the cake. They've lost a customer.

I bought a large banana leaf plant from them, which I assumed would be inside the planter pot as it was in the photo, as you would do. No. I was sent the stems, and the leaves which you have to attach onto the stems, and no pot. Who does that. It would cost me another £10 to £20 just to get a pot and filler. Ridiculous. I also ordered a long rug for my corridor, and it was TINY. I also ordered a pack of four plastic bowls. I only got one of them, and it was the most flimsy thing I've ever seen. The other items were okay, like the t shirts and adhesive hooks. The lounge rug was okay, but it does seem quite thin and cheap. But I feel lik you can't trust them, like they sell mostly absolute junk. And you have to be VERY CAREFUL about reading the description before you buy, or you will be upset when you get your order. To be fair, though, they appear to be good about refunds, although we'll see how long they take to refund me. Overall though, wouldn't really buy from them again. Too junky. Can't trust quality. Shein is better. Oh well.

Terrible company. Unfair policies. They make you return faulty products in person to your local store, rather than post them somewhere. And when you return the faulty item, they NEVER have another in stock, so you have to order another one, and then you have to RETURN to the store the next day. Ridiculous. Worse, when I collected my exchanged item, and took it home, and plugged it in, it was faulty. Did not work. So now they expect me to go BACK to the store a third and fourth time. P*ss take, that. Will not buy from them again. They were also being difficult about honouring my extended warranty cover even though what i returned was faulty, no fault of mine. Utter nerve.

While ASDA is probably one of the more honest supermarkets in the UK, that doesn't apply to their online grocery shopping. Their George online is also a mess. I've ordered my weekly shop from ASDA, off and on, for a few years now, and again, while they are notably more reliable and honest than Sainsburys online, they still do things that are annoying.
Here are some things they do
1. Make out that an item is in stock up past 11pm the evening before your groceries are due. Then, at 10am, you get an email saying your order is missing 3 items due to being out of stock. Really.
2. They dont let you tick the sub button on non food items, which isn't fair. I tried to get toothpaste, and they didnt have the one i wanted, so now i'm left with barely any toothpaste. thanks ASDA.
3. Their pickers often push food on you that is about to expire. I've been given foods that have same day expiry date, or one or two days. Not very good, that. And they dont always give you a refund when you request one. They do refuse sometimes. Especially with baked goods.
4. They can take a while to refund your card, but at least they refund your car, unlike Sainsburys, who refuse to.
5. They are often out of stock of LOTS of items, and that gets very frustrating.
6. A few times, where they have put something on offer, it's not reflected in the final price. Oops, they forgot...
7. The quality of their food isn't as good as, say, Sainsburys or Marks and spencers.
8. Prices continue to rise.

What some companies in the UK get away with is disgusting. In early October I ordered a packet, just one packet, of an over the counter medication from the superdrug website. i opted to collect it in store once it was available to collect. should be easy, right? wrong.
two days later i got an e mail saying it was ready to collect. only i had changed my mind. so i decided not to collect it, believing i would just get a refund as per their policy. then i got emailed and texted several reminders to collect my order. i ignored them all. there was no way to contact them to ask them to stop messaging me ,either. they have no customer service.
so about ten days pass, and i'm just at the point where i am expecting a refund, when i get an email thanking me for collecting my item. i never collected anything. i believe they did this on purpose just to get out of having to refund me. and if that's the case, it's absolutely disgusting behaviour. i've tried to get in touch with them via chat, email, etc but nobody is helping me. Do they really think they can get away with doing this to people? their system seems to generate these emails once the deadline to collect passes. thanking you for collecting your item when you didn't collect it. I cannot believe this. I have NEVER had this happen before. I will not shop at Superdrug again.

Callum was great and worked hard to resolve a complex issue thank you

I was tricked into migrating to this company from Lloyds Direct, after Pharmacy 2 U emailed me last year making out as if I HAD to change online pharmacies rather than it being a choice. So, from the outset, they duped me. Now, ever since I've switched over to them, they don't seem to be able to process my monthly refill requests without some issue or long delay. It takes them more than 2 weeks, sometimes 3, to process a simple refill order. They always lay blame on your GP surgery, when it's often THEIR OWN FAULT. Nearly every month since I've been with them, I have had to chase up why my order is yet again delayed, and this causes me a lot of stress and upset. I shouldn't be having to do this every month. I really feel like the staff there just do not do their jobs properly, and that is what's causing all these issues. I would respect them more if they owned it and admitted it was their fault, but they always lay blame on my GP surgery, who have previously proven it's not their fault. This company really needs to learn how to do their jobs properly. How hard can it possibly be.

MTS Globe provided our shuttle to and from the airport for our holiday to Malaga. On the way back to the airport, we were the first picked up, the temperature inside the shuttle was around 40c, hotter than the outside. We kept waiting for the air con to kick in, but it never did, nor were any windows rolled down. We were made to sit in that sauna for nearly an hour, and by the time we got off the shuttle, I felt very unwell. I ended up suffering bad diarrhea and nausea, also felt faint. INHUMAN conditions on those shuttles it's absolutely disgusting. You are much better off taking a cab. This company puts your health at risk. Not okay, that.

This is a review of the Loungers in Hinckley. What I like about this place is the sort of bohemian atmosphere. It is well decorated. There are also tables outside for warm weather days. However, the temperature inside the place was far too stuffy/hot, and we were both sweating just sitting down, and the same thing happened last year. They need to discover air con and cool the place down. I mean, it's just silly. I've never been in any restaurant where it's that hot inside. There were also a lot of flies flying around. A lot of the menu items were overpriced, like lunches that cost £17. Some glasses of wine were around £9, so prices have gone way up. Cider cost £5. Saying that, they did have a few items on their menu that were better value for money. Food was good but small portions and no included sides. My son's cider was served with no ice at all, when it was hot in there and when the table next to us had loads of ice in their drinks. Come on, you can do better than this last time I checked ice was not expensive. Sorry but that was embarrassing. Staff seemed a bit bothered. When I asked for tomato sauce for my sandwich, the response was kind of like "sigh. why do you have to be difficult" and he didn't ask my son if he needed any sauces. They also don't offer water even when it's hot, so i had to go up to the bar and ask for two glasses of ice water. That was met with a look of annoyance by the bartender, who was SILENT and made no eye contact nor did he smile, and clearly disapproving of me ordering water because it's free. Even though we both ordered food and alcohol. So I was given water begrudgingly by a silent bartender. Thanks a lot. Overall, nice atmosphere, food was good, but too hot inside, and staff need to learn better customer service. It's not that hard. Next time a customer asks for some water, don't act like they're wrecking your day.

No more freedom of speech. When I try to leave reviews where I only give my opinion on a company, and I dont state things as fact, Trustpilot, within minutes, remove my review. This is very very wrong. So I guess i'm not allowed to have any opinion? Only the morons that are on here can have one? Okay, sounds good.

I've been with British gas for 2.5 years now, and I have to say that they are the worst, most bullish and aggressive energy company I've ever been with. I am a vulnerable customer who has two chronic health conditions as well as mental health, but British gas seem to ignore this as well as Ofgem rules. I am around £800 in energy debt, but British gas have been chasing me like police dogs since I was only around £80 in debt, and in spite of me paying them every single month without fail - what I can afford. But I got into worse debt after the DWP screwed me by wrongfully taking away the mobility component of my PIP when they reviewed me, which left me £120 a month more poor when I was already struggling, so I was unable to pay British gas any more than what I was already paying. I tried to explain this to them, but it didn't make any difference. They have pursued me as if I'm some sort of serial killer on the run. They are extremely underhanded. They lie all the time. You get nowhere after spending over an hour trying to sort things with their customer service team. They just
keep transferring you. One person tells you one thing, and another person tells you another entirely different. British gas were also very quick to put me on to BW Legal. Only when I made TWO formal offers of repayment to them, British gas never replied, and acted as if I had not made any offers at all or responded to anything. They then sent me an email threatening to come to my property and do a welfare check on me based on me apparently not being in contact with them, which was an outright lie. They then badgered me incessantly to provide readings, only one of my meters isn't showing any numbers anymore, which is not my fault. But they badgered anyway. So I went onto their website and provided one reading for the meter that was working, and tried to just submit that one reading, but it wouldn't let me, it was forcing me to enter a number for the other meter, and so i just entered a random number just to get it to work and to try and placate them, and my energy debt went up by £2000 overnight. It took them ages to put right after I explained what happened. The distress it caused me was so great I ended up phoning the Samaritans. They have been trying to force a smart meter system on me, claiming that I have no other options and that my meter is broken so it needs to switch to smart meters. I asked for assurance that if I agreed to switch to smart meters, that given my vulnerabilities they would not ever try and force me onto prepayment. They refused to offer any assurances. Instead, they replied with "Prepayment meters are very easy to top up these days". That was their response. It was only after I had someone from CAB phone them that they admitted that the meter might not even be broken, but just in need of a reboot. Nobody said anything about that before. They previously insisted that my meter was broken. So are British gas leading people to believe their meters are broken in order to get them to switch to a smart meter system? And why are they not offering assurances to vulnerable customers, who per Ofgem's rules, should never be forced onto a prepayment system? CAB managed to find out during the phone call to British gas that one of my meters hadn't actually been showing any readings for over a year, something i wasn't aware of. Why didn't this flag up with British gas a year ago? Why didn't they fix it? Was it so they could claim my meter was "broken" and coerce me into switching? Was it so they could get away with back billing me for an entire year with some made up amount? The person from British gas admitted to the CAB that it was possibly a service failing their end, which could potentially see me back billed a huge amount based on their extortionate estimations. I have never had an energy company pursue me so aggressively, and I have been in worse energy debt before. Nobody has ever threatened to come to my property for a "welfare check" - just British gas. They also have this attitude that says "well, you used gas and electric, so you have to pay for it" without any acknowledgement that their rates are extortionate - it's your fault for daring to use gas and electric. Disgusting. And I have not had any apology. They are nothing but condescending with me, and they do not apologise for anything. And when I told them that I had been driven to phone Samaritans because they hiked up my energy bill by £2000 overnight, they had nothing to say about this. Ofgem needs to slap them with a hefty fine for being underhanded and bullying vulnerable customers. Disgraceful.

Purchased the 45% strength gels, thinking they would definitely work, and they promise to whiten teeth after just 15 minutes, but they have not made my teeth any whiter after several 1 hour sessions. All this gel has done is burnt and irritated my gums and also made my upper lip swell up. Also, the syringes are designed very poorly so that when you take off the cap the hole is too big and too much gel comes out. How hard is it to design decent syringes. Finally, took forever to arrive. Total waste of money, this. Do not buy from them.