Pressure and bullying tactics
We had an online consultation and everything was going really well until the very end when they attempted to pressure us into a sale. Prices would go up if you didn't sign up that day price would go up 36 hours later and again after two weeks. Regardless of how long you wanted to think about stuff they wanted a deposit that day. When I said we need to think about stuff and look at our finances the sales man asked how much have we got in the bank ? Because I know how much I've got in mine he said this was completely out of order. These pressure tactics shouldn't be happening especially for a company that is supposed to pride itself on how good they are. Its a shame because had we been given a few days to mull things over we probably would have gone with this firm
Antwoord van Titan Energy Systems
Hi Cheryl,
Thank you for taking the time to share your experience — we're very sorry to hear how the consultation made you feel.
Firstly, we want to sincerely apologise, our aim is always to provide helpful, informative consultations that support our customers in making confident, informed decisions.
It’s genuinely disappointing to hear about this as it sounds like things were going well initially. We’ll be using your feedback to improve how we train and monitor the team.
We welcome the opportunity to speak with you directly, please don’t hesitate to get in touch with us.
Thank you for your review,
The UK Solar Experts Team