1-grid Reviews 

Excellent service, been with them many years and it is always a good experience dealing with them

Thank you for today's assistance, speedily resolved

Thanks very much Toto for drawing up and sending me a helpful tutorial for the next time I have the same issue

I have received the best service in helping me to set up my mail with 1-grid by #Selma Benyamen. Well done and thank you.

Firstly I commend the agent, Mr Toto Kandjimi, who assisted me. He was very patient with me and guided me wonderfully till I got my issue resolve. In addition he tested the results several times with to ensure the system works okay.

A billing issue was resolved fast. Thanks team!

1grid is absolutely useless, email hosting is a disaster ... they lost my emails and have been struggling for three days to restore.. i use it for business so its been a disaster ,

Whenever I have an issue with my domains, I email the host, and they respond swiftly; this time, I had what I think is a significant issue, and they assigned someone to phone me.

That person was Selma Benyamen, and she was invaluable. She guided me thoroughly for two days, which were two different sessions, each one enough until she made everything okay.

I thank you for your patience, experience, and job well done.

Ahmed Abdi

Richard took his time , step by step to look at possible problem that we may face with our emails. He then looked at the back end on grid hosts side and found a problem there. He further went on to any desk and then got onto my lap top to set up the email address on my outlook. he did not rush the services and ensured that our company emails were up and running again.

Worst service I EVER experienced. I lost thousands of Rands with my webpage not being accessible due to your server problems and your staff not being interested to assist for 12 DAYS !!!!!!. I spent hours on the phone waiting for the calls to be picked up, then dropped, then not returned - it is INSANE. Ended up changing hosting and domain - the service is beyond shocking. No one cares - and it only affected MY pocket.

I have sent them my concerns and details a total of 16 times !

Quick and speedy service from the support team helped me get my domain up and running.

Richard PATIENTLY listened to my questions and efficiently solved each issue I had.
What an absolutely pleasant experience.

For going above and beyond the call of duty - THANK YOU,Joseph Mubwandarikwa

Richard was excellent in solving my issue. Friendly and highly capable. Thanx Richard

I very rarely use social media to voice my contempt at businesses who fail to deliver any service whatsoever, but this company deserves mentioning. I have had a domain parked with 1-Grid for a few months while my company built a web presence in South Africa. A week ago I requested that the domain to be transferred to another hosting provider & to date this request has gone unattended by 1-Grid. I have contacted their support and the apathy to my questions as to why this had not been actioned, is something I have not experienced before. I was told that there was a 5 day validity to the request and as the request was now 6 days old, I should request the domain transfer again with my new web hosting provider. No accountability for their inaction has been taken whatsoever!! My advice to any executive/ decision maker of a business, is to avoid this provider at all costs & look elsewhere for a reliable service.

Thanks a lot Selma Benyamen for the great service and patience.

Use 1-grid if you are on a budget and do not care much about uptime and reliability. If you have a small bed and breakfast and answer mails once a day then they are the ones for you. If you require rock solid hosting with 100% uptime, reliable email service that does not go down once a month and a spam system that does not block legit mails and let dodgy ones through then best to carry on searching elsewhere. I have been with them for over 10 years and am finally moving on after putting up with years of issues and an appalling support just because they are cheap. Support is good yes you will see from other reviews.. when you get an answer ... but mostly you wait a few days and have to follow up most of the time. I have a lot of websites to move so its going to take my December time off to make it happen but it will be worth it to not have to constantly apologise for another companys bad service. My company is better than this. I have higher standards than having a supplier like 1-grid.com

I am compelled to share my deeply disappointing experience with 1-GRID, which has left me shocked and dismayed by their approach to handling critical issues. On November 1st, my team launched a new website for parentinghub.co.za. By November 4th, I reported persistent 502 errors and followed up with a call to ensure swift resolution. I was told the issue was related to the CDN, and IPs would be whitelisted to fix the problem. I was promised a follow-up call to confirm the website's stability—this never happened.

On November 5th, after discovering that the issue persisted, I called again at 10 a.m. The support team's response was a dismissive repeat of the previous day's assurances without verifying the website status. I insisted on feedback within an hour and was assured of a call, which once again did not occur. To my dismay, at 12:30 p.m., an old backup of the site was pushed live without notification or my consent. I spent hours trying to get through to the PRO support line with no success. The irony? I called from another device while my first call sat in queue, and it was answered within a minute. This speaks volumes about their queue management and prioritization.

When I finally managed to speak to a representative, they were unaware that an old backup had been restored until I pointed it out, suggesting they clear their cache. To be told that I should have a backup ready, while they denied any prior action to push the old site live, was both infuriating and unprofessional.

Throughout this ordeal, my emails went unanswered, calls were not returned, and promises were broken. Even after a late call confirming the correct backup would be restored, I received no further updates. By morning, my husband managed to restore the new site independently, and we are now handling backups ourselves to avoid further damage.

The most disturbing part is that, despite the severity of their mishandling, 1-GRID has failed to follow up with me, take accountability, or provide an incident report explaining their actions. Their negligence has caused significant income loss, stress, and damage to my business reputation. I paid premium fees for service and support, only to be met with careless mistakes and empty promises.

I cannot in good conscience recommend 1-GRID to anyone seeking reliable hosting or support. Their lack of professionalism and accountability during this crisis has left me with no trust in their services. If you value your business and peace of mind, look elsewhere.

1. Unauthorized Debit Orders and Billing Discrepancies
In recent months, the Company has unlawfully debited my account for services neither requested
nor authorized. In particular:
• The Company charged my account for domain names that were checked solely for
availability but not confirmed for purchase. This was a clear act of misrepresentation.
• Upon raising this issue, the Company’s response has been dismissive and has failed to
resolve the matter satisfactorily, disregarding my request for reimbursement of these
unwarranted charges.
As a result, I was compelled to cancel the debit order authorization on my account. Despite the
Company's claims, I have consistently met my payment obligations without incident until these
unauthorized debits occurred.
2. Breach of POPIA Through Unauthorized Disclosure
Most critically, a third party reached out to 1 Grid regarding a domain under my management
(!#$%^.co.za). In violation of Section 9 and Section 11 of the POPIA, your team disclosed
details of my account status without my authorization, stating that my services had been suspended
due to non-payment. This disclosure was unlawful, given that:
• The information was disseminated to an individual without proxy rights or any legal
authorization to access my account information.
• The disclosure of such sensitive details directly contravenes my rights as a registered data
subject and the owner of these domains, as outlined in the POPIA.

This unauthorized release of information has not only breached confidentiality but has also damaged
my reputation with a client, leading to a direct financial impact on my business. Customer has
requested cancellation of services with my Company.

I had a query regarding my package. Lance attended to me. He called me, identified himself and helped resolve my problem. He was very professional, thank you Lance

LITERALLY THE WORST COMPANY TO EVER DEAL WITH - ABSOLUELY USELESS!

SIGN UP WITH THEM IF YOU WANT YOUR EMAILS OFFLINE FOR HALF THE MONTH!