The service is great and communication is clear, Sfundo, Shayne and Luke assisted with all my changes to the domain and emails i wanted to change
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sfundo Mbambo was great at helping me solve a matter that i was struggling with. He spent quite a few minutes over the phone helping me, which was greatly appreciated.
Bedrijf heeft geantwoord
Terrible experience, I tried to cancel a domain, you cannot do this via the dashboard. You have to request a cancellation. The domain parking and domain registration are in two places and the termin... Toon meer
Bedrijf heeft geantwoord
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Contactgegevens
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, Zuid-Afrika
- +27212001200
- support@1-grid.com
- 1-grid.com
3,2
Gemiddeld
1K reviews
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Richard was competent with resolving my…
Richard was competent with resolving my problem
5 november 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Jana,
We are so delighted to hear you've had a 5-star experience, and resolved your query with competency! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard is such a calm and professional…
Richard is such a calm and professional when he assisted me with my problem. He is a gem for your company. Keep up the good work Rich.
5 november 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Gary,
We are so delighted to hear you've had a 5-star experience! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard was a very big help as I dont know ANYTHING IT related!! 6/5 stars
4 november 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Suzelle,
We are so delighted to hear you've had a 6-star experience! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Thanks to the teams especially Mr
Thanks to the teams especially Mr. Lance he did exceptionally well to assist me. He called to check on me until the problem was resolved and I will one to take the thanks him and advice others to take the work so seriously like Mr. Lance.
My website is secured now and everthing is going well now. The company is so lucky to have him in the team.
1 november 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Phillip,
We are so delighted to hear you've had a 5-star experience! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Lance for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Antwoord van 1-grid
Hi Smangele,
We are so delighted to hear you've had a 5-star experience! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
A big shout out to Joseph Mubwandarikwa…
A big shout out to Joseph Mubwandarikwa @1 Grid for the excellent service he provided in effectively sorting out my domain entanglement. Bro, you have star power 💪 😊 ⭐⭐ ⭐⭐⭐. Your company can be proud of someone like yourself who's a great example of competence with a smile 😊.
23 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Vincent,
We are so delighted to hear you've had a 5-star experience! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Joseph for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard
Dit was nou 'n fees om met Richard te praat. Vriendelik en probleem was vinnig opgelos, want die ticket wat ek gelog het, is nie replay nie so ek was baie moedeloos.
Baie dankie Richard jy het'n tevrede klient.
Groete
Sunette
23 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hallo Sunette,
Ons is so verheug om te hoor jy het 'n 5-ster ervaring gehad! :)
Ons waardeer jou baie en waardeer jou. Dankie dat jy die tyd geneem het om jou terugvoer met ons te deel.
Ons het jou dankbaarheid teenoor Richard uitgespreek vir sy uitnemendheid en bydrae om 'n positiewe impak vir jou te maak!
Baie dankie dat jy deel is van die 1-grid familie.
Beste groete,
Natalie van die 1-grid Span
Outstanding Service
I recently had an outstanding experience with Angus. From the moment I reached out to 1-grid, Agnus was incredibly friendly and attentive. He took the time to understand my issue and assisted me beyond expectation.
Whenever I had a question, he responded promptly and thoroughly, making me feel valued as a customer. I appreciate going above and beyond to ensure satisfaction.
22 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Megan,
We are so delighted to hear you've had a 5-star experience! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Angus for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Antwoord van 1-grid
Hi Accounts All Hire,
We are so delighted to hear you've had a 5-star experience! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard, was extremely professional and fast and patient in assisting me with my email account. Richard made sure he answered all my questions that I didn't understand and I am happy to give Richard 5 stars.
16 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Charnelle,
We are so delighted to hear that we delivered extremely professional, fast, and patient support to get your email account questions answered! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was very helpful and explained…
Richard was very helpful and explained everything clearly. The wait for someone to answer took long but Richard was helpful.
15 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Berry Designs,
We are so delighted to hear that we delivered helpful, and clear support to get your issues resolved! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was knowledgeable and very…
Richard was knowledgeable and very engaging. Resolved my issue quickly and also pointed out firewall management options that I didn't know existed.
15 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Rodrick,
We are so delighted to hear that we delivered engaging and knowledgeable service to help resolve your issues! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Proper Support Service :)
Normally, if something's going to take more than 5 minutes, support / call centers send you away. But Joseph took all the time that was needed to figure out whats happened, how he can help me, fixed it and called me to feedback. He could have easily said sorry this is not for us to fix - phone your IT guy and he didn't. That's proper service - WELL DONE 1-Grid Your team is amazing!
9 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Irene,
We are so delighted to hear that we have made such a difference by delivering patient, and kind service to you! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Joseph for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard is the best.
Richard is the best.
Never had such good technical support anywhere.
Thanks Richard.
9 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Shane,
We are so delighted to hear that we have made such a difference by delivering such good technical support that has been unique for you! :)
We're deeply sorry to hear about the challenges that you recently faced.
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was extremely helpful and…
Richard was extremely helpful and sorted out my email issue. Thank you
8 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi KC,
We are so delighted to hear that we have made such a difference by being extremely helpful in sorting out your email issues! :)
We're deeply sorry to hear about the challenges that you recently faced.
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Joseph saves the day
After some dismal service which resulted in me opening a ticket stating the above, along came Joseph (Mubwandarikwa) and through the following days interactions managed to save the day, and my faith in 1-Grid again.
He should run the service department.
Thank you again Joseph for your effecient and friendly service.
8 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Donovan,
We are so delighted to hear that we have made such a difference through your challenges! :)
We're deeply sorry for the challenges that you recently faced.
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Joseph for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Great Service
1 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi AH Ismail,
We are so delighted to hear that we provided great service! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us. We'd love to hear a little more, if you have some time, on how we delivered great service to you!
We have extended your gratitude to the Team!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Joseph Mubwandarikwa of 1-Grid is a STAR
Super response from Joseph Mubwandarikwa of
1-grid support team to resolve my request and further attended to an additional post TICKET ask within super time.
First time I got this turnaround from 1-Grid. Totally elated with Joseph. Wish I can always have him attend to me stuff
4 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Themba,
We are so delighted to hear that we provided excellent support and delighted you unexpectedly! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Joseph for his excellence and contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
I submitted a ticket for assistance…
I submitted a ticket for assistance with my SSL certificate, and Linda provided excellent support. My website is now secure. Thank you
4 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Busisiwe,
We are so delighted to hear that we provided excellent support while assisting with your SSL certificate! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Linda for his excellent contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard - Top notch service- Professional -going the extra mile thank you for no extra cost. I will recommend anyone especially if you don't have any cooking clue about websites they help you, explain and very friendly. Thank you again I'm in good hands.
4 oktober 2024
Review zonder uitnodiging
Antwoord van 1-grid
Hi Rene,
We are so delighted to hear that we have delivered top-notch, professional service and that we have delighted you with going the extra mile! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his extraordinary contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
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