1310 Reviews 189

It’s all positives from this company! They are a warm with a family friendly feeling company and by their own admission ran by geeks to provide the best service! From the first initial phone call fibre optic broadband was installed within a week, in an area where none of the other big brands could provide fibre optic broadband. The level of service was so personal, I spoke to Matt on day one and he was the one who came and installed the broadband and you wouldn’t even know he’d been there. He was so polite and honest and clean and tidy and helpful! Honestly the service is brilliant and I finally have Fibre Optic Broadband again which so far I’m having no issues with! Would fully recommend these guys to anyone.

Update 20th December: absolutely no issues with the service provided! Constant great speeds and service provided and always great no drop out or issues! Still bang on!

Simply needed an additional Wi-Fi booster to cover the odd shape of my house. Getting one from 1310 was easy, all handled in a couple of days, most of which was postage. Plug'n'Play wasnt a lie in this case.

Good service .fast internet.

Matt worked wonders in installing the necessary cabling in our flat, and with everything back in place you wouldn't know he had been other than we had super fast broadband! Excellent service from ordering through to installation, and I'm sure this will continue!

Had a problem with my upload on weekend. I called on Monday and Tuesday 1310 sent a Technician to fix the problem. Thanks guys for quick response. My apologies for not being patient. Excellent service

Amazing performance and great customer service.

They are proving me 900mb/s dedicated FFTP for less than I was paying for VDSL that only got ~15mb/s before.

the signal was consistent with significant speed.

Good communication, Internet speeds are really good. No BS other packages and add ons. You get what you pay for and they don't try and sell you any crap you don't need. Quick responders if you ever have any trouble.

Only issue is the router they provide is a bit weak. We only live in a small flat and the signal doesn't reach that far. Easily resolved with a WiFi booster, alternatively you can buy your own router that has better WiFi coverage.

Installation was seamless, equipment good quality, customer service excellent, Internet speeds exactly as promised!

You helped us set up wifi in our new village hall for the community

I'm a prospective customer who has done some homework, and found that although 1310 will provide Fibre To The Premises (FTTP / FTTH) it uses the BT Openreach Fibre To The Cabinet (FTTC) to link into the national broadband network where it doesn't have its own fibre installed. So, if you are getting high speeds with the likes of BT, Vodafone etc. but are still suffering dropouts and buffering at peak times, 1310 should make a difference but only if you are in an area where they have their own fibre to the exchange. Where it definitely will improve things is if you are a long way from the cabinet that supplies your telephone/broadband and your line speed is very slow. Then having fibre for the "last mile" will make a big difference to your raw line speed.

Easy to arrange an installation, very polite and explained how it would be installed.

Good communication from Matt, had an issue applying a promo at first but got this sorted out quickly via email. Installation was quick & speeds have been great, get around 340mb speed on the 550 package via wifi, noticed the occasional drop to the mid 100’s but this doesn’t seem to last long and is understandable. All around great service and very happy!

Been a customer for few years and have drop outs from time to time then a few weeks ago went down totally and no phone signal at business location. Called office twice per day left messages and also filled ticket in the portal but no reply and and took 8 days to restore.

Never a hold to chat to someone, Always happy to help with any questions. Fit and Setup so fast and Easy. Will continue to use wherever we move in future.

Quick installation for really fast wifi and port connectivity!

We tried to get BT or Virgin to supply us with broadband but they would not (too difficult to install due to siting of our property), then found out about 1310. They installed broadband without a problem. Matt (the engineer) did the work in a couple of hours and we were connected. No more buffering or freezing - thank you.

Fantastic service from enquiry, installation, after care and customer service. The Wi-Fi is superb and super fast, with no dropouts at any time over the last year.

Been with this company for over a year now, really good internet connection with no downtime.
The only company who provide fiber optics to my area, lucky that they are good.