13cabs Reviews 

I'm not entirely sure what the point of pre-booking is if you don't actually book a taxi for the ride.

Booked a taxi yesterday 4:35am so I could get to work. 4:25 rolls around and I get matched with a Taxi Driver who is located 55 minutes away. Utter joke. Also charging $25 for a 3.4km fare is daylight robbery.

No wonder Uber did so well in Melbourne.

Was charged twice ordered threw the app was dropped off lady then returns an says it was declined I have to pay again I showed her proof she was abit rude an said I have to take it up with 13 cabs pretty much. Never again.

Wasted my time when I needed to get to an urgent appointment if I didnt call I would have no idea that they only had one drivier in the area and the online tracking never bothered to let me know . NEVER AGAIN

Pre-booked a maxi taxi online for Bathurst 4 days ahead of our pickup. Come the day and we’re getting our suitcases ready out front 5mins before. I check my phone and see I’ve had 2 calls from
a hidden number in the last 2mins. Since the taxi hasn’t showed I call their number and get the retarded AI. Eventually I get through and they tell me that there is no maxi taxi service for my area! They the offer to send two sedans. Meanwhile I’m supposed to be catching a bus in 20mins. It takes so long for the first sedan to turn up I get the car out. When taxi 1 turns up without the other he offers to stuff all 4 of us and our 4 suitcases into the sedan because the other taxi is 15mins away. Thanks to that guy we get to the station on time to start our overseas trip.

What kind of ridiculous system lets you book an option that isn’t available and then no one advises you until 6mins before pickup?!? I failed to check reviews before booking but now I see this is a pattern. Will never book these guys again.

I used Bathurst Taxis for the return trip and they were there waiting on time with the maxi taxi I ordered.

Decided to support the taxi industry after all they are in decline simple booking book a can to pik up a key from airport take to randwick not hard cash paid and an extra bonus no one wanted it they are all so ignorant that they want to sit in a taxi holding rank to get a fare any where but refused this thanku t4704 for I initially taking the job and then refusing it your a real class act for the company I hope your making a fortune cause u just lost a large one with me

We booked a cab for 9.50pm on the night of the NRL Grand Final thinking it would be a quick and easier way to beat the crowds and get home. It was an utter shambles, our driver was changed 13 times, only half of them answered their phones and when they did they all gave us different addresses to meet them at. We ended up walking miles and miles with a 9 year old in tow for 60 minutes before finally being picked up! We obviously tried calling 13Cabs numerous times but never managed to get past the automated AI response. Not only did they change our driver 13 times and arrive an hour late they also took payment off our credit card an hour before the pick up time.

As per their reply below, I gave a full report and evidence to them and was promised a full investigation. So far it is 15 days later and still no outcome........

My experience with 13 Cabs has been overall pretty good. However don't waste your time with their lost property department. If you leave something behind it seems to be lost forever. One minute I am told my goods have been found then nothing turns up. I am currently monitoring eBay and such watching for my goods to be sold. Pity that my goods have a particular identifying marker on them. Footnote. Good to their word they returned to me the goods that I left in their cab. I'm sorry for doubting them. That particular cab driver is very honest and shows that 1300cabs can be trusted. Thank you, team.

Booked a taxi in Karratha through the 13 cabs app little did I know the deceitful dishonest thieving driver yusuf Mohamed Abdirahman charged me twice for the same fare once through the 13 cabs app & the 2nd time through taxi pay using a different abn 13 cabs quick to reply to my email but awfully slow in providing me a refund even after ive provided them with all the evidence typical avoid 13 cabs @ all cost unless u want to be ripped off so now ive had to take up the dispute with my bank

Booked a taxi way in advanced, but it never turned up, called the offya few times and was assured it was on its way. But after 2 hours was told the couldn't find one left me high and dry in a wheelchair

Not show! Be careful if you book for airport transport, I booked 1 week before departure, and still no show! Stay away from this company.

If I could give *NO STARS* I would.
DO NOT USE THE COMPANY 13CABS.
We pre booked 2 x Maxi Taxi's for
5.30 pm yesterday Sat 12th Sept.
I even rang yesterday morning to make sure they were booked as we had a dinner reservation for 6pm and I was told they were booked to arrive at 5.30pm.
Neither maxi taxi turned up so I rang to see why they hadn't turned up and all I was told they had been delayed and someone would ring me back.
*NO APOLOGY NO IM SORRY ABSOLUTELY NO CUSTOMER SERVICE AT ALL*😡🤬
As this only left us 15 mins to get to our restaurant booking I told them to cancel them and t hen ordered 3 Ubers.
WE WILL NEVER USE 13CABS EVER AGAIN

Extremely disappointed with this driver tonight, got in From Mangroves to cable beach and the driver definitely maximised the fee, we ended up getting out and walking to our accomodation when we dropped our friends off at the first stop. Be very careful using these cabs they make out they are so nice and helpful. Worst taxi driver we have had.

It is really good. The drivers are really nice, and they talk to me a lot.

If I can give a negative score I would. Our company booked a wheelchair access taxi the day before our clients hospital appointment. The driver Parminder came 10 minutes late with no apologies. He loaded our client at the back of his car then suddenly he asked for 10 dollars more for loading the client onto the back of the car. He said its an extra time. He suddenly ranted and said our company was dodgy for booking without telling all details. Hello! Why would we asked for wheelchair access if client can walk. He wanted to offload us. Luckily one of our directors was there and paid him. He continued to rant on the way calling me depressed and rude. That we were lucky he showed up, that even 2 hours late we should be grateful. I decided to write this review. 10 minutes into driving, then suddenly he was telling me not to take anything personally. That I should be happy. Not even that can make me stop writing this review.

I AM ON A DISABILITY PENSION AND HAVE DIFFICULTY GETTING INTO SMALL TRANSPORT BUSES AND FEEL VERY NERVOUS DOING SO. TWICE I HAVE SPECIFICALLY REQUESTED A CAR AND HAVE BEEN SENT A SMALL BUS. SO FROM NOW ON I SHALL USE ROSEBUD TAXIS. I ALSO HATE HAVING TO TALK TO A ROBOT.

hassan from sydney australia has ruined our evenings by cancelling the trip and taking our money. so we were stuck at the bar for 40 minutes. he has stole our money and i am extremely frustrated with hassan and the company as a whole. will never use this site again and next time i will resort to using uber instead. if i could i would give this 0 stars for the rudeness and disgusting behaviour from the staff!!!!

The driver was rude, the cab was broken, all round bad company.

Had a wheelchair cab booked for GP appointment but was sent a normal cab instead. Had to cancel GP and reschedule because 13cabs couldn't provide an ETA for a wheelchair cab.

On a previous occasion, had a wheelchair cab booked in advance for a set time (and re-confirmed availability and time with them on the day). Was left waiting half an hour!

Terrible company :( :( :(

Prebooked for a taxi a few days before had to go to hospital for an appointment. Waited outside in the cold before 6.00am for the arrival, had not showed up. Checked the status of my lift and was informed by a robotic voice a driver was not available for the area, even though my ride was a priority. Then was informed a few minutes later it was cancelled. I would definitely not recommend this taxi service.

Unreliable and uncaring. I booked a wheel chair access maxi taxi for my father to get to a hospital appointment. I booked 3 days in advance to ensure we would have transport. Cab was a no show. When I rang I got AI telling me they hadn’t dispatched a driver yet. This was 10 minutes post the time I booked. When I finally got to speak to a customer service person ( after being on hold fur 10 minutes and now 20 minutes late) I was told they hadn’t been able to find an available Wheelchair access cab. They didn’t care at all that we were going to be late for our appointment. How could you not find a wheelchair cab when I booked it 3 days in advance -they knew I had requested one with plenty if notice. I cancelled them on the spot in disgust. Totally unreliable, hard to communicate with ( AI is reluctant to put you through to a real person). What a disgrace. Avoid at all costs. Pick Uber or Didi over these guys. Never again.