13cabs Reviews 

Have had variable experiences with 13cabs

Once had an immaculate car and pleasant driver, but was charged over $50 for a trip

To a driver who was full on racist and misogynistic (to my mother) and the car was filthy as but the trip which was identical to the other cost $31

My mother didn't want to kick up a fuss, so I waited to post this, besides, looking at the other reviews, I suspect 13cabs needs to review their operational policy as regards driver conduct

Excellent driving experience. Manmeet arrived within 10 minutes of booking. He is polite and friendly the ride was good and I hope I get him again.

I just wanted to commend the driver who picked me up this morning from Tanilba Bay. Then transport to NewCastle Airport was the most courteous proactive person I have ever had the pleasure to be affiliated with.
I can only apologise for not obtaining his cab no. Or name of the driver but the trip was booked ref 226126620.
Hats off to 13cabs honestly I thought service like that was extinct. Anyways I will have second thoughts about using other services…
Yeah 13cabs

In the last 18mnths I have spent an astronomical amount of money with 13 Cabs due to medical concerns and now all of a sudden my money is no good and the drivers won’t pick me up because the trip is too short. I am so over the lack of respect and shitty treatment.

Absolutely terrible, and I would’ve given them zero stars if I could have. I scheduled a taxi for 5:15 pm and at 5:20. My driver finally contacted me through the app saying that he would be arriving shortly. 15 minutes later, he’s still not here. Five minutes later I can see that he’s arrived on the wrong side of the train station from which he was picking me up and then walked to the other side of the train station even though I had made it very clear in my booking and reservation that I would be on the opposite side and pinned my location he still made the error. Once walking over to the other side, I saw the cab driving away and got a notification saying your ride has been cancelled.

As someone who wanted to rely on these cabs to get me where I need to be on time I was not impressed at all with this terrible customer service and when trying to call their number on the app I was put on hold and nobody would pick up.

I hate this app. I absolutely hated this experience and I will never ever be using their services again. Terrible service.

Overall very good service. They offer the option of booking online with a fixed price. You can follow the approach of your cab etc. BUT: beware when you need assistance. We booked a cab online to depart from Sydney Airport, as we would have the fixed rate and no queues, but the driver could not find us and did not bother too much. The "call your driver" was connected to a call center. I explained the situation to the voice at the other side of the line, and they connected me to a 'technical operator'. After a long wait, and upon my explanation of the situation, his first question was "why did you book a taxi in the first place?" - I thought he was joking, but he genuinely meant that it was dumb to book and prepay a taxi from the airport, "where there are plenty of taxis available". In the mean time, it appeared that my booking had been canceled by 13 Cabs.
Well, if that is the company's policy, then why do they allow one to pick the airport as a possible place of departure for booking a cab? The attitude of the person I talked to was a disgrace to the company he was supposed to represent.

bloody hopeless, trying to speak to an operator took over 30 minutes and still didn't get one.
I refuse to speak to a voice generated machine.
I want to speak to a human being, NOT A MACHINE
Won't be ringing them ever again

Said it would cost 30$ and charged me 50$. Will take uber from now

We pre booked an accessible van to get mum to an appointment and 5 minutes after the specified time they cancelled! Their customer service team were lovely to deal with but told me that rebooking is not a guarantee of a taxi being available. I will not be using them again!

Awful. Guy was mad because I didn't pay in cash, red flag, was mad because it was only a ten minute trip, and because he apparently wanted me to get my shopping out way quicker than possible. Then, shouted a bunch of abuse. Even though I paid just 1 min ago. Will never, ever get a taxi from Dandenong Plaza again. This dude had no reason to take the job, if he didn't want to, but he was the first guy in the line. Definitely worth waiting for an Uber driver who is not psychotic.

Got scammed, charged $38 for an 8km ride 10pm at night no traffic, 10 minute duration, should have known better after seeing ACA segment using the same scam tactics, lodged a complaint but because I didn't have cab details or ask for a paper receipt 13Cabs simply won't respond to the complaint anymore, Spotto has not replied to emails nor answered any of my calls (drops out after 30 minutes on hold) to retrieve receipt and track the driver, back to Uber for me, learnt my lesson giving Taxis and Spotto another try

I booked a cab to take me to the hospital for a post op appointment I paid in the silver service app $53.30 upfront flat rate! I thought it was a bit expensive for an 8 klm journey, everything went smoothly until we got to the destination I went to get out but the driver had locked me in and demanded another $61.04!!! Over $100 for an 8klm journey! when I got home in a different cab service that only charged me $40 I called my banks to try to stop the transactions but they said it was too late and insisted I contact police which I did! I phoned police link who also confirmed the driver committed a crime and they insisted I file a police report in person at the station so I did that! The situation is still pending and all I ask is for the money to be refunded or I am going to be forced launch legal proceedings against the driver & silver service cabs! It’s so disappointing that a once wonderful service has been reduced to ripping people off as routine! The $53.30 has been returned to my account but the outstanding $61.04 has not! The driver is a criminal he broke the law and I’m entitled to compensatory damages I’m prepared to write the entire thing off as a glitch if the money is returned, but if it is not I will be following up with police and a legal team and visa investigations! Who will force the refund due to fraudulent billing by silver service cabs! The booking request number is: Request #13489369O
Thank you for reading my review!

✨Update
I did eventually get a partial refund, but only because i had to fight like a bulldog to get it back! Try uber! And always always insist the meter be turned on as soon as you get in a cab and never ever prepay on their taxi apps EVER! Its funny because as soon as i posted this grievance the network media did an expose on the cab industry across the country costing the cab company’s 10’s of millions in lost revenue!

So today was the third time over a few weeks that I waited in vain for the booked Taxi to arrive. I was tracking Sharma driving cab TX2301 on the app for 7 minutes waiting patiently in front of our office building, then suddenly a message comes up: "thank you for your patience while we find you a driver" As with the previous incidents I also got a text message stating the my booking request has been cancelled (no explanation as to why) and that I must confirm if I still need a cab?? The person that eventually picked me up then explained that my fare is small (short distance) and they "drop" you when a better fare comes along. Also apparently the drivers do not like the fixed fare either, especially if traffic is heavy as they do not make a lot on it. To top it I got a voice message from Cab 13 call center claiming that the first taxi was at my pick up point? I was outside for 7 minutes tracking the taxi on the app until it dropped the booking, did not see any Taxi, so I suspect they did the call to cover for each other. I have downloaded the UBER app and hope to have better luck with it going forward.

39 minute wait before l got to speak with someone. FFS get it happening if you’re aiming on getting us there!!’

Booked day before for 4.45am Tallai to Robina station to catch Airtrain for international flight. No taxi arrived and had to walk 4km with luggage to avoid missing flight. Second time this happened. Do not rely on this company

Booked a cab. Waited over 1hr and they never turned up. Rang to see what delay was and had no option to talk to anyone. Only options cancel , edit booking, make new booking. As none of options were right I did not select. They then disconnected call it is a shame that a short trip is not considered worth their time. Rang Yellow cabs and had a driver in 6 min. Very poor service.

Wish it could be -5 booked and prepaid my taxi in Alex hills and Sara accepted my trip and then marked the trip as completed and took my money cab number T60937 do not advise to use 13cabs anymore.

withdrawn adelaide is to small to compain on this industry

Absolutely worsed service ever. I
suggest Uber in future though I always wanted to support the local taxi industry i would not recommend 13cabs to anyone. We waited 11/4 hours. Taxi drivers are polite but badly 😢 organised

On 5 December 2024, at about 4:15am the driver arrived to collect my family members for a booking to the Airport.

The driver's name was Pardeep. He told me that in order for him to take my family to the airport as booked, I needed to cancel the booking and pay him cash for the ride. He said not to worry as the amount payable to him by cash would be the same amount that I had been quoted in my pre-booking.

I told him this did not seem correct and to wait whilst I called 13CABS switchboard to confirm. He did not wait around and drove off.

I was on the phone to 13CABS. By then, it was 4:18am. According to my phone records, I was on the phone with 13CABS for a total of 28 minutes. Our check-in was due to close at 5:30am.

Despite multiple bookings, no replacement cab came to pick my family up.

We had no choice but to drive to the airport and pay for long-term parking. It cost us $200.

I wrote to 13CABS to seek compensation for the monies spent. My family lost money because of their driver refusing to take us to the airport unless he pocketed the cash direct.

13CABS have refused to pay me any compensation. It is appalling. They have not accepted any responsibility for this. It is truly disappointing.

Invoice Number : Booking no. 218730507