13cabs Reviews 

Terrible service. Priority was added to booking TWICE but no cab showed up. Booked ahead of time but the company booked more customers than they could accomodate. Customer service was unhelpful and rude. Late to our event. Was charged for the service anyway

Booked a cab at 9:30AM for 12:00PM pickup. Cab did not arrive so rang customer service at 12:10PM. They said that they could not find a driver but would escalate to a supervisor who would call me back. Still nothing at 12:25PM so called customer service again. Got same story as first time. Called Hastings Taxis who had a cab forus 20 minutes later. Solution - management of 13Cabs should close the company and let somebody who is competent take over.

I booked a maxi cab to the airport 2 weeks in advance. They didn’t send one. No apologies, no call. I called them. The service representative couldn’t care less about me not being at the airport for an international flight on time. They suggested to take two cabs and then put me through to a driver who hung up after i told him of the oversize luggage, the other one did not come within 10 minutes. I called and cancelled and took an uber (2 min wait). Then their app showed that the trip was completed when I never took it and cancelled it when none of the drivers arrived. If they charge my credit card I will refer it for a criminal investigation and to the licensing authority.

Can't book online or through app without an Australian Mobile Phone number so this company is useless for any overseas visitor. Considering it claims to service the airports, train stations and hotels this seems a bit stupid.

Driver was texting and driving, missed me and kept driving down the road so I had to sprint after him on a 32 deg day in Brisbane. He then laughed when I finally caught up to him and didn’t get out of the car to help me with my bag. I was considerably angry, and shut the boot after putting my own bag in with some force, then he got out and yelled at me pointing fingers. As a solo female traveller I felt unsafe, and asked him to pop the boot and give me my bag. He drove off.
Complained to customer service with a safety concern with no response. Don’t use this company if you’re a solo female traveller.

In Hobart yesterday. I doubt the taxi is roadworthy. Filthy, I tripped over the floor mat and the door handle fell off when I opened the door! I have a photo of the vehicle.

Arrived nearly 10mins early, couldn't move from my location because they couldn't change my booking for a TAC claim, which took nearly 20mins, I'm unable to get to my specialist appointment because of their errors and inability to do their job.

Booked a wheelchair accessible taxi from Hyde Park to Sydney central railway station for 6.15am Saturday morning the night before. No show as no one picking up the ride. Contact with 13cabs assured us that we would have a taxi in 10 mins and also the same story when we contacted them again when no taxi arrived. We gave up after 45mins & got a passing taxi for the luggage & non disabled passengers. I had to go alone in my electric wheelchair on the streets to get to the station. We nearly missed our train (to Melbourne) as a result. As we left the station and on the train some 80mins after our booking, the app STILL showed that no one had picked up the ride….. Absolutely disgraceful.
If I’d not been able to navigate the streets on my own in my chair, we would have been stuffed!!

Five-Star Review for Tiny with 13 Cabs

Tiny was an absolute lifesaver! He not only got us to our Airbnb but also made sure we made it to the ferry on time to get to Hamilton Island. His professionalism, friendly demeanor, and expert navigation truly saved the day for us. We couldn’t have done it without him! If you need reliable and exceptional service, Tiny is your guy. Highly recommend!

We called 13cabs twice - through the app and telephone. No drivers turned up at all although I booked it more than one day before, no way to communicate with the driver. Our whole family (3 over 20kgs luggages, 2 elderlies + 1 mum & 1 crying baby) waited under the sun for more than 45 mins and thus ended up switched to Uber/long walking + tram. Terrible experience for a family trip! Our pick up spot was the busiest part of Newcastle near the Interchange Station. SERIOUSLY, do not choose 🚫🚫13cabs⚠️⚠️ or you are bond to miss your flight or train.

The driver was rather rude, continuing staring in his rear view mirror at his passengers. Making it a very uncomfortable ride and it was rather creepy.

Driver not well dressed
Cab dirty.
Too dear - Uber $25 cheaper.
Tried to tell me it will cost more due to heaviness of luggage
Rough with baggage
If this is the standard, I would definitely not get this taxi company again

This will be the last time that I ever use 13CABS. I got scammed today by the drivers. I booked a Maxi Van tonight to Melbourne airport and paid for it in advance, only to realise that they sent a SUV instead of a van. As a result, the driver could not fit all our luggage with the passenger. Driver then provided a solution that he would arrange his friend to help out with no additional cost. We agreed with that solution. However, upon arriving at the airport, the driver asked me to pay extra to his friend. They forced me to pay otherwise I would have missed my flight. It's a shame that 13Cabs let this happen. I will never use them again.

Absolutely disgusted at how this ‘business’ operates. We were charged $250 for a maxi taxi from bris airport to the Gold Coast. On the way back in far less traffic (half the time in fact) our charge was $520 to the cruise terminal which is closer?!?!? Disgusted, disappointed and would NEVER get a taxi again. UBER all the way. We worked out it would have cost us $170 for a large UBER instead… way to ruin our holiday!!! 13CABS are criminals!

I just caught a 13CABS taxi from Townsville Airport to the ARDO Hotel in Townsville City. The trip was about 15 minutes and the charge was nearly $52.00. An UBER would have cost $23.00. The taxi meter read a total of around $31.00 when I exited. I unwisely assumed that the meter fare would be the charge, so I tapped my phone to pay. After checking into the hotel, I look at my credit card and noticed that I had been massively overcharged. I then spent the next 45 minutes on the phone to 13CABS to explain the situation; given them complete details of the trip. They said that the journey should have cost around $26.00, but wouldn't help me any further. Either my taxi driver made an error or committed blatant fraud. Either way, 13CABS wasn't willing or able to address the problem. I would recommend that you avoid this seemingly disreputable company and stick to UBER (or alternatives)

If l could give no stars I would but it doesn’t allow, it disgraceful service by Susan . I rang for a cab. The lady wouldn’t let me speak and ended up hanging up on me. I was very polite and not rude, so I went with another company.

Service non existent. Didn’t even get out of the car No change given Peter 48. Boots open dol was his first response.

(Taree - NSW)
Drivers Through This Service Are Very Good But They Should Not Advertise Themselves As 24 Hour When They Can't Provide Them

Booked my taxi online last night to take me to hospital for suregry this morning at 6am. At 5:30am I rang 13cabs to make sure a taxi was coming. The operator said they book the cab only 10min before the requested time and to call again at 6am if the app did not reflect a taxi was coming. At 5:55am I got notified a taxi was on the way and it arrive 2 min early. Friendly, kind taxi driver. Could not have asked for better on my way to a stressful event. 5 stars to the driver today. He was excellent

13cabs driver failed to provide taxi meter for fare, took the entire $500 prepaid cab charge card for a verbally stated $140 over inflated cab ride, verbally use threatening tone with me and then had the audacity to come the next day trespass a private residence to extort money from another family member, using a different taxi meter that did not provide the service. 13cab customer service did not accept responsibilities and just surface apologise. I should have use my regular cab driver instead of 13 cabs, my children are now frighten as this middle eastern man came to our door and ask for more money. There is no Reciept on how much he has already charged the cab charge card and he knows where I live.
The driver also did not display his credentials, cleared the meter before arrival, and his whole demeaned is very threatening. I felt extremely unsafe and I felt even worst that 13 cabs refused to take responsibilities and failed their duty of care to their customers, and just told the customers to seek their own method to verify the cab change that their contracts or employee has taken.

This is not a safe company and quite possible ran by mobs. I will never be riding a 13cabs again and will write to the public transportation ombudsman to complaint. As a female passenger that has to ride alone I feel sick just thinking about taking another ride in any 13cabs.

The driver was a middle eastern man in cab number M1163.