13cabs Reviews 

Booked 13cabs 3 days ago for Watsonia to Melbourne Airport.
The booking was for today 15/9/2024.
The driver arrived 10 minutes early.
We had a very pleasant ride with a very pleasant driver.
Cab 0130M
5 stars for this one.

Absolutely awful experience yesterday in Melton with a cab driver. Date 14/9/2024 cab number – VIC 1612 M.
on coburns Road, that is a road closure, and two lanes are merging into right lane.
I was getting late to work, but still waited in the right lane for almost 10 minutes, while this driver pulls up from the left lane and tries too merge in at the very intersection. I rolled down my window and yelled at him asking him are we mad to be waiting in the line for so long? All he said was- there is a camera to record everything and dangerously merged in front of me with our cars about to be dashed. I definitely will complain about this behaviour , as such people should not be allowed to be on the road.

I am a DVA client and was treated very rudely by the man who took my question about my hospital pick up. Uncalled for. I reported it to DVA immediately and will now write to the Minister to report it and ask that this company have othing to do with DVA

I pre-ordered a cab to get us to the airport at 7am on a Sunday morning. The cab never arrived, so we called and after a long wait on the phone they told us we would be a priority- we weren’t. We cancelled and rebooked Uber - getting us to the airport in time. 13cabs strolled up 45 minutes late, with no apology. I will never use this company again!!

How can it be OK for you book an access cab for a patient on oxygen with an urgent appointment at a specific time then the cab doesn’t turn up, plus when you call they tell you that booking doesn’t guarantee a taxi it’s more of a suggestion! 😡😡😡😡😡 Absolutely appalling customer service, will never use them again, I hope Uber drive them into the ground.

Just a shout out to Linda at 13cabs customer service for helping me with collating my cab trip receipts and doing so with such good grace. Backs up the great service I’ve received from the company drivers
Thank you so much Linda wbr John

Booked 2 hrs in advance for a wheelchair taxi was confirmed then it came to the time no driver was assigned. I tried calling to speak to a human and there was no way to get through. We needed transport to the zoo and wasn't able to go. Definitely not going through this company again. So unreliable ruined our day with the family.

Refused to take us to the airport as a prepaid fare, but wanted $29.00 cash. Avoid at all costs, Akhilesh is a scam artist. Next driver was lovely, we used many taxis whilst in Darwin and had no problems.

Uselessly bad driver cut me off and didnt once use indicator. When I called the 13cabs number they told me it was a police matter.
I guess you don't care about incompetent drivers. Rego t56960

I booked a cab with clear instructions that I was at St vinnines 190 main south road at the back of the building behind zap . The first driver called I called him back he kept saying I wasnt there , I said drive down im at the back . I have just foot reconstructed , and I'm in alotofpain and on a walker. , he. Couldn't find it so he hung up on me and cancelled my trip I rang was so sorry new driver is on way , he was almost here then I saw no one no called the St vinnmies ladies were out trying to see him he drove the opposite way . Didn't even try.
So now that's a hour I had to call friend to come get me , when I called and said what is going on with my booking again cancelled. That's s disgusting ok resend another one ? Really bad service no ride still stuck andonly on one foot. Not even a sorry. Never again use 13cabs

Caught a cab at Flinderst st station, 5:56pm, cab driver drove to Rathdowne St, Carlton, 4.2km away, charge $31. Had I caught an uber from St Kilda East, over 15km away, it would have cost $24. I like to do the right thing and use cabs but never, ever again after this rort.

Absolutely disgraceful service. I’ve booked a disability taxi as I have an injury and can’t drive waited three hours no phone calls no nothing so when I contact the taxi service they say they can’t get a hold of the driver and they’re not sure when you’ll come. Absolute appalling service will never uses Use you again and you wonder why Uber is taking over with your terrible customer service

Booked a cab to get home late on Tuesday the 18th June. Told the driver the address i wanted to go to he put it in and started the journey. Has we got closer to arrival he locked the doors and started driving the other way to where i had to go. I told him he had to turn down there and he contiuned to go the other way. I asked to be let out and he wouldnt let me out. He pulled over and said pay me $36 and i said im not paying you when you took me on a joy ride away from my location now let me out of here. He still refused so i gave him $30 and he was carrying on about the $6. I arked up at him and said let me out. He kept going back and fourth until finally he unlocked the doors. I quickly got out in a hurry as i was so shaken up and scared that i left my brand new handbag that i had just brought in the Taxis. It was so dark and i was left to walk home on my own. I stopped at the petrol station and there was a lady that could see i was shaken up and offered me a lift home. I took on the offer and i got home but normally i wouldnt take lifts from stranger but i had to get home. If he would of just driven to the right location as required none of this would of happened. I am now trying to get my brand new handbag back but having some issues in doing so. I will not being catching 13CABS taxis again has to this day im still very shaken and in tears.

Until recently great service but last 2 bookings have had booking picked up and then cancelled by 2 or 3 drivers. tonight booking was accepted by 3 different drives and then tracking link showed "car unavailable". Apparently drivers at the airport will accept the job but if they get a ride at the airport they drop your booking for a longer trip. Rang another company and they were here in 5 minutes.

The lady Megan that answered that phone was incredibly rude and unhelpful. She would not book us a cap because of her personal judgment. We had codes for the insurance company, yet, refused to book a cap. I suggest not going with this company.

I think I just got scammed by the driver.
He charged me $97!!!!! From the airport that we normally pay $50-70.
Unbelievable!
I’m not sure if that was pick hour, I don’t think so.
The road was not busy.
Even if he took the tolls I don’t think it’s that much.
Didn’t even offer me if I want a receipt.

This company takes bookings and reservations that they are unable to meet and will leave you stranded. Booked a cab the night before for 5.50am the next morning. No cab arrived, I called 13 CABS again and just got an automated message saying that "we are searching for a driver for this job and are unable to provide you with a wait time". The job was booked 10 hours ago!

Ended up getting an Uber, and the cabbie has the nerve to call me 30 mins later and ask where I was.

Booked a maxi taxi 5 days in advance to the airport and paid in advance only for nobody to come. Thanks 13 cabs. Will never use you again

Did not get the service we booked & paid for, we had to order an extra Uber to get our party of 5 with luggage to the destination. I emailed a complaint & was made to feel like I was at fault for ordering the wrong size taxi. Giving one star as their solution was to placate me with a $20 cab voucher. They can stick it.

No driver/licence ID. Hit 3 curbs, no indicator just changed lanes or went round corners. Terrible driver.
Driving up curbs whilst entering things into his personal eftpos machine.