13cabs Reviews 

Use this mob only at your peril.
Read the other reviews. Here’s mine.
Hotel arranged cab pickup. We entered the cab for a 10 minute ride from Circular Quay to Darling Harbour. One hour later we arrived there after a trip out to Randwick, back through a tunnel, over the Sydney Harbour bridge and return.
The driver had no idea of his route or location, could not respond to his GPS and was a dreadful driver as well.
Eventually we arrived at our destination 45 mins after the people we were meeting.
I refused to pay the driver. We left the cab. He drove off almost colliding with a bus.
13cabs ?? Never again.

AVOID. Less than one star. Despicable. Pre booked a maxi cab 24hrs in advance. The time came and went with no cab. Phone customer service appalling and unhelpful. Cancelled service 20mins after required pick up time as they could not find a driver. Why bother prebooking?
Now have to wait 7 days for a refund on a service they could not provide.

Ordered a cab over an hour ago to pick up my car from mechanic.....well, they are closed now, and went the cab arrives he can shove it where the sun don't shine.
Will pick it up in the morning with Uber.
Never turned up, no message of cancellation.....Just an Indian driver that decided that the trip was too short.....the b*****d needs to be punished!!!!!

If I could give zero stars I would. Prebooked a maxi taxi to the airport. Didn’t show, left on ‘finding a cab for you’ for 20 minutes. Rang up and no help, ended up cancelling and driving.

We pre booked a taxi for 5.15am to get to the airport. At 5.10am we were advised that they were still searching for a driver even though we had booked 24 hours in advance. We had to make other arrangements to get to the airport and almost missed our flights. Terrible service or lack of service actually and we will never use this company again.

If you ever see the cab with the license plate T59494 just avoid. Miserable rude abusive driver who hates his job and makes it everyone else problem. Seen him abuse a service station worker for no reason other than to just abuse them.

The drivers in this company run a scam ring where they upcharge you for your cab ride with random numbers. 7-10 minute trips being $40 dollars or $50. Please don’t go through this company and just book an uber or Didi.

One star is an over rate on this experience - it should be zero stars! We caught a taxi from Newport train station yesterday to our home (2673M). The driver was barely able to drive - he was very slow and could hardly follow the navigation device he was using. His cab also smelt like urine. It was so bad I had to wind the window down on a very cold Melbourne evening. This man should not be called a professional driver and should be tested for his ability to respond in a timely fashion as his reflexes were terribly slow.

I booked a taxi via the 13 cabs phone line. The cab did not turn up. I called back the phone operator was rude and condescending. I called an Uber and got great service. I do not understand why 13 cabs exist. If the taxi industry followed the same business model as Uber it would likely be so much better. Cut out the middle man and get rid of 13cabs!

He drove off without us having time to put our seatbelts on.
Just a note- my father wasn't wearing one when he smashed into a tree and died 6 months ago!

Very bad Taxi service, do not book them if you can avoid. I had to use cabcharges, so have to book 13cab not Uber. Every time I book the taxi, I picked up the option for normal taxi, every time I get VAN, the driver said I booked 5-6 people with wheelchairs. There is no option to speak with a person, the robot repeats same message again against. Can’t even log complaint.

Do not deserve one star. Nearly caused me to miss my flight. Thank god for Uber.
First 13Cab driver did not show up. Booked a second cab and was told that they would arrive “ shortly “ 20 mins later I booked Uber who arrived in 5 mins and at half the price. Disgraceful.

Absolutely bad service waited nearly an hour when contacted by the driver who said 15 minutes, I’ll never use 13cabs again back to the professionals at Uber

Booked and prepaid for a maxi cab a couple of days in advance for pickup at Geelong Spirit of Tasmania for a group with disabilities.
Cab did not show up.
Telephone staff were unhelpful when we phoned to check.
Then to cap it all off they sent a message to say the pickup had been completed and incl a photo of the driver. Charged the credit card.
The cab did not show up!
Only giving a one star because there is not an option for no stars.
Not happy with everything about 13cabs.

If there was a negative 1 star....I would've selected that!.
I ordered a taxi at 4pm. A driver accepted it...then rejected it. I called the customer service line and the voice over says they're still trying to locate a driver for me. I tried to cancel...but the voice said it was unable to cancel taxi and put me in cue to speak to a human. The human answered and was rude while I was trying explain. She then sent another taxi...I got a txt to say Mandeep was arriving....but there was no one. Then I called AGAIN, the voice said all the same things as before...I tried to cancel and was redirected on to a human. The human asked if I was standing where I should be...I answered yes. He then said I was moved to priority. Anyway....530pm came and I just ended up calling a Uber. And Taxi services wonder why we use and prefer Uber. Only used Taxi because I had a Taxi voucher from work. Won't be doing that again....I'd rather jog home with my pants down and become famous on TikTok

Do not trust this taxi company. I booked the day before a race for a cab to pick me up at 6:15am. I had a ‘request reference number’ i never received confirmation or more importantly, a message to say ‘sorry we can’t meet your request’. I had a sleepless night worrying and wondering if a cab would turn up - and no it didn’t. Fortunately I was able to run to meet a bus to get me to the race start but it was stressful! It says on their app and website you can speak to ‘a person’ 24/7 - Ha! No way could I contact a ‘person’ just a recorded message with only 3 options 1. Do you want a taxi now? 2. Do you want to pre schedule a taxi? 3. Do you want lost property?. No ‘would you like to confirm a booking?’ I’m so, so angry!😡

Booked a taxi at 9.33. a.m. this morning 19 May, 2024 and are still waiting for my taxi to arrive, now 10 52 a.m.so have missed my important 10 a.m.appointment.
This is the second time that we have been stranded by this Taxi Company.
Will not be using them again as they are so unreliable and their communication is impossible as when you phone you only get to talk to a robot. Why did I only give them one star, because there was none lower to give them. Beware of this Company if you want service and decent communication.

Disgusting taxi driver abused and belittled me when I ponted out his scam for not being able to afford his overpriced ride which was double the price of any Uber from Melbourne city to St Kilda. When I told him he needed to learn some manners he called me a C*** This is the measure of their staff

One star is too generous. Do not use this service, unreliable, no cab drivers even accepted. Had my grandfather and myself waiting at the hospital for a ride for over an hour. Booked taxi online and called u, both to no success. Never got a taxi in the end and only robot operators.

I was charged $52.29 from Brisbane Airport to Brisbane Airport Novotel - 3.7km distance and under 10 minutes. I raised the issue with 13Cabs customer service, and 5 weeks later, despite 4 follow up emails and 2 facebook messages to the company, I have not received a response. I am shocked that the company simply ignores messages. My claim number is 819979