13cabs Reviews 

Took a 90 year old woman out for dinner and ordered a maxi taxi (for wheelchair) as soon as we had eaten dinner for 1 hours time. Within 15 minutes I had an automated call asking if I still needed it. 1.5 hours after the time we requested the app was still showing as ‘looking for cab’. The taxi never ever showed - absolutely terrible that somebody can be stranded with no way home. In the end we called family who were able to assist with there Hyundai hatch (picture a wheelchair bound elderly lady trying to get in 🙄☹️). I cancelled the booking after 3 hrs of making it. Seems I am lucky I didn’t prepay for it!

I am utterly disappointed with this company!

A wheelchair taxt was booked with 24hours notice only to not turn up. When 13CABS was contacted approx 30 mins after the booked pick up time we were told that no cabs/drivers were available and we would just have to wait. After two hours of waiting we cancelled the booking. This booking was for my terminally ill mother who is wheelchair bound. This trip was a chance for her to visit her home possibly one last time.
How with 24hrs notice can a driver/cab not be available? I was told on the phone from 13cabs that they don't put the job in their system until 10 mins prior to the booking request time.
How ridiculous. We were left extremely upset, and disappointed as after waiting over 2 hours we had to cancel the booking. Absolutley disgracful service.

I have an international flight in 90 mins. The taxi was booked for 30 minutes ago and still hasnt arrived. I booked this taxi with this company 2 days ago, and it was verbally confirmed. Now that I want to talk to someone to find out where the hell my taxi is, no one is available. Honestly the way these companies treat their customers, they shouldnt be in business...Hello Uber!

Wish I had read the reviews! But I honestly didn't think a taxi company could be so incompetent. Booked a cab the day prior to the travel day, for a medical appointment, never showed up, spent 10 minutes being transferred never got to speak to anyone. Now going to be over an hour late to a specialist appointment.

I had to catch a train today very important that I catch that train! I tried 4 times to book a cab on the app. I had given myself plenty of time for it to arrive no one accepted. Oh well I'll call and book one no one accepted that fare either. I tried to get a cab from this company for 40 mins needless to say I didn't get my train. I'm beyond furious!!! They bang on about how they can't make a living because of Uber well they've lost me I'll be catching an Uber from now on. Sydney started at 8.50 gave up at 9.30am. I would have given them no stars but didn't have the option.

This was the most terrible taxi experience I have had. I ordered the taxi in Melbourne. They took a long time to arrive, the taxi smelt like last nights garlic and the cab driver had the window down on my side, good for the smell, but bad as it was raining. Worst of all the meter read $27 plus $6 service Total $33, but he charged me $52! I had luggage in the boot so I couldn’t do anything. The receipt didn’t even say the correct pickup and drop off suburb! The experience was so terrible I will never use this provider again. I would give no stars if I could. Do NOT use!!!! Wish I had reviewed before using this service. In other cities I have never had a problem.

I am writing to express my extreme dissatisfaction with the service I received from 13cabs on 29th March. Despite booking a taxi for 1-11 passengers and clearly indicating that there would be 6 passengers along with 6 items of luggage, I was provided with a SUV that was wholly inadequate for our needs.
When making the booking on their website, i selected the Maxi Taxi with a van image.

As a response to my written complaint, their reply to was disappointing and insulting. It is incredulous to suggest that customers should allocate entire seats for luggage when booking a taxi. The purpose of specifying the number of passengers and luggage is to ensure adequate accommodation is provided. Their failure to fulfill this basic requirement resulted in a situation where we had to order an Uber to transport the remaining passengers, incurring additional expenses.

Their dismissive attitude and refusal to take responsibility for their mistake are unacceptable. It is clear that their booking system is flawed, and their customer service lacks empathy and accountability.

Furthermore, their refusal to reimburse me for the additional expenses I incurred is utterly disgraceful.

It is evident that 13cabs has a long way to go in terms of customer service excellence, and I sincerely hope you take this feedback seriously and make the necessary improvements.

I was travelling to Melbourne with an infant, and wanted a car seat for their safety. I rang the day before to rebook, the person I spoke to said initially that as they are not required by legislation in Victoria they did not have cabs that carried them, so I thanked him and was about to hang up when he said he would speak with a supervisor. He did so then came back and said they could find one, so I booked for hajj an hour after my flight was due to land.
The driver called me while I was sitting on the tarmac waiting to take off saying he was there, I told him I hadn't even left yet and asked if he could do some other jobs then come back for me once I was there. There were some issues communicating but he seemed to agree. Once I got off the plane and collected my baggage I tried to carry and text him, no response. So I called the company.
The guy I spoke to was so rude and unhelpful, he just kept saying that as they were not required they had no cabs that could offer them. I told him I had booked and he just kept repeating that he couldn't help. I asked to speak to a supervisor, he first said no, they will tell you the same thing. When I pushed he said, well i can but I don't know what to tell you we just don't have them. But this time I was getting quite upset and had a baby who was getting cranky so I just hung up to call someone else.

I spoke to Ravi from the customer rep and he was so rude and denied me to speak with supervisor, not only did they not process my code for me treatment tomorrow, I was an able to escalate this. I have mental issue which I need treatment and they are causing such a distress. I am now unable to get to my appointment tomorrow. Worst kind of people, no care in the world.

Ronak driving cab T57646 decided to cancel my booking from Molendinar without moving from Nerang,claiming No Pickup. I rebooked, and he hit No Pickup again. Was left on the side of the road in scorching sun for half an hour not knowing if he was coming or not. Had to phone a third time and get put thru to driver to get confirmation. The last reason to choose a taxi over Uber was trust in booking and professionalism. You lost that trust, and your professionalism stinks. Uber for me from now on, may Taxis go broke and rust

Taxi was booked for a Drs appointment this morning for my wheelchair bound older brother,,was booked 2 hours in advance of Drs app..taxi arrived an hour late..this is a systemic problem and getting worse for at least 2 years..Location Brisbane West Goodna to Inala Booked around 8AM for 9.30AM pickup,.taxi got there 10.30AM...Drs app was at 10.20am.as a consequnce he missed it completely.have tried Qld TMR minister left voice message for them..have tried 13cabs protocol for complaints in the past and was spoken too like dirt..have tried following protocol many times to no avail..Have tried then parent company A2B in Melb or Syd head office hitting nothing but dead ends n brick walls...Congratulations you're worse than 3rd world taxi service with even less accountability

Tried several times to get a taxi to take my elderly mother and myself to the MCG from Williams Street. I have never used Uber and have regularly supported the Taxi industry. Not anymore!! I was told on the second occasion that there were, 'no normal cabs'

I pre-booked the cab through the 13cabs app which has my business Cabcharge card listed for payment. I received a text message saying my cab was arriving so I headed out to the street to wait. While I was waiting for the cab numbered T59961, driver named Mohamed to arrive I received a receipt in the amount of $16.49 for the trip even though I had not yet been collected and was standing on the street waiting. I contacted 13cabs with my complaint and included the following documents:
- A copy of the receipt that was emailed to me
- My cabcharge statement which showed me being billed at 10.28am and then again at 10.42 which is one hour behind the time on the app so I have included a copy of the booking on the app showing 11.30am.
- A copy of the disputed charge as displayed by Cabcharge which shows the 10.28 time and has a map of where the cab drove – it is in a straight line which is impossible in the city, and across the Brisbane river in 2 places.
- A copy of the booking as shown in the 13Cabs app
- A copy of the text message stating the cab was arriving and also shows my response that it wasn’t there.

I received an email back from 13cabs saying they couldn't help me, I would have to seek recourse through CabCharge. 13cabs won't take responsibility for theft by one of its drivers.

We had a pre-booked and pre-paid a maxi taxi for our family holiday to QLD (5 people 6 luggage bags) booked for 11am, they did not show up, we called twice and were not told an actual reason of why we still didn't have anything confirmed half hour after the actual pick up time, couldn't be told when they would be able to send one, WAS told that 5 drivers took the job then cancelled it... but thanks to a lovely Uber driver that was close by, we made it to the airport, even though we almost missed our flight with only minutes to spare thanks to the stuff around from 13cabs. Will not be using a 13cabs again, would not recommend.
13cabs - Do not offer services that you cannot/will not provide even after demanding payment first.

I booked a wheelchair taxi yesterday evening to go to the Hospital this morning thinking there would be no problem with it being booked in with plenty of time to spare. Well no taxi turned up the app was just saying looking for a driver past the time we needed to leave. 100% DO NOT RECOMMEND THIS COMPANY IF IT IS SOMETHING IMPORTANT YOU HAVE TO GET TOO. Disgusting service.

Would give zero stars!! Used them on a Sat night a week ago. Trip was 10km and was charged $90!! Normally a $40-$45 fare! Queried this with driver and was just told "That is what it cost". Driver rude and refused to provide receipts when asked. Will never use again and have put in a formal complaint about charge.

Dangerous Driver at Runaway Bay Shopping Centre. I’ve tried to phone to complain but nobody cares. We are pensioners and was going over the pedestrian crossing halfway this driver came from the wrong direction and nearly hit my wife and i,as he was only going round the wrong way to pick someone up I shouted at him we was on the crossing and you nearly hit us, he just carried on loading something into his boot. The Registration Number was T58 941 guy with grey hair your an idiot and very dangerous person 😡

If I had more thumbs I'd give you 4 thumbs down

Had bad experience with 13cabs, it wasn’t 1 or 2 times driver did not show up and money got deducted with no job. After complaint with 13cabs, customer service told to contact bank which was weird, total of around $98 for 5 trips were deducted from my account and no refund made by 13cabs. I would suggest to get another taxi service like DiDi which is cheaper and 50% fare compared to 13 cabs. I will never ever choose 13cabs

So bad! I booked a maxi taxi and the time came and went and then it popped up on the app that the order had been cancelled and did we still want a taxi. No option to ring and talk to actual person. Meanwhile booked an Uber and it came in like 5 minutes!