13cabs Reviews 

I booked online last night because I had an important appointment this morning. Luckily I could get an Uber quickly, because a cab never arrived. I'd give 13Cabs a zero if I could.

Booked maxi taxi Auckland on the 13th feb for 645am pickup Valentine’s Day going to hospital for hip replacement never turned up didn’t reply to texts or calls don’t rely on this co!!!!!!!had to drive myself then get tow truck to take car home because can’t drive after hip replacement surgery

Never again.
Took 10 minutes to get to an ACTUAL human on the phone to make a booking. Got a ride in a maxi taxi a total of 12 kilometres and was charged $50.00 for the experience.
That's a RIP OFF in anyone's language.

Worst ever. Waited for half an hour but the cab picked someone else up.
No option to complain. Do not use this service.

Most unreliable service ever used

Only giving 1 star to enable me to write a review. Book a cab for 7:45 am the evening prior for two employees. Called at 7:27 to see if we could make it a bit earlier as they were ready to go. Advised that we couldn’t as it was linked to payment. Cab never came. Nearly missed chartered plane. When I called back to make sure I didn’t get charged , was advised that the booking never got picked up by a driver ! Booking number 208832213 for verification. Disgusted , first time I used this service and will never use again.

What a shocking provider. Three times I have prebooked for a scheduled pick up time - always several hours in advanced. Not ONCE has any cab turned up. On the last occasion I was charged for a trip that was never made, I try to support cab drivers and cab companies, but never again

Terrible service. No service at all really. I rang on Friday and booked a cab for Monday, 9:30 for an 11am appointment in malvern. I live in country Victoria so I allowed extra time. On Monday still no cab by 10am. When I rang 13cabs the man who answered the phone continued to converse with someone else in his office before actually remembering he was on the phone to a customer (me) then said they were trying to locate a taxi. I thought if I had made a booking, they should commit to that booking. Needless to say, ended up having to take our own car and be 30 minutes late for my appointment. Terrible, woeful and lazy.

I wish I could give 0 stars. I payed for the taxi when I booked it online, and then when I got out of the taxi, the driver refused to let me leave without paying again on the terminal in the taxi. I tried to explain that I already payed online then he almost yelled 'no you pay now'. A trip that should have been $30 costs me $60. I made a customer service request and ... never heard anything back. Terrible customer service, rude drivers, and overall a horrible experience.

If I could give a zero star rating I would. I use cabs a lot but changed to uber because of the lack of professionalism, rudeness, and the company-wide lack of care and customer service. The woman on the switchboard is part of the problem too. I don’t like being profiled as a potential criminal just because of my current home address (where i looked after my Mother for 9 years). On catching a cab from my sons’ place to Paralowie, the Sikh gentleman told me “ I am sorry, I don’t know why but they are telling me to ask for payment in advance.” I showed him my wallet, replete with cash and he did not insist. It was only a couple of years later when I wanted to book the same destination that when I gave my destination the gruff operator said “they might ask you for payment up-front” I asked why and was told in a dramatic voice “because people had done runners”. I thought we were innocent until proved guilty. I realised I was being profiled negatively due to my mum’s address. There are so many other instances I could give of that operator’s attitude. 13cabs is one of those behind the times, ocker, companies that just don’t get it. I’ll be surprised if they are still here in years to come.

My daughter had left behind her handbag when she got out of the taxi. We were returning home from an overseas trip and her bag had souvenirs for her friends and herself. She was crying her eyes out when one and a half hours later, taxis driver rang door bell, he was holding the bag! Thank you Michael for caring and your kindness. You made a thirteen year old girl very happy and have faith in humanity.

Booked a taxi via the app. Waited from before the due time and was advised the taxi was 30 minutes away. Kept watching the app: 30 minutes, 30 minutes, 32 minutes ... then the next thing I see is that the 'ride has been completed' and I am automatically billed for it. Lodged a complaint with 13CABS and a fortnight later I am still waiting for some response.

Taxi driver took 40 minutes and still didn’t arrive. Disappointed. The ride was accepted and then after calling the Taxi Company they said they were just looking for a driver still when he clearly chose this job. He spent 20 minutes driving in a parking lot on the trackable part of the app. Unless you want to be late for your trip, DONT book 13 Cabs

I’d give no stars if I could. 13cabs are a scam. I booked a trip on the app for me and 3 of my friends on the 1st of December($22) in Melbourne, got to our destination and the cab driver charged us again($46)! Customer service is a joke! Still waiting for someone to respond so I can get my refund! On top of that, we were trying to get home the cab driver wouldn’t take us because the trip wasn’t long enough unless we paid $50!! $50 for a trip that would have been $22 on the app… this can’t be legal..will not being using 13cabs again!

Booked a cab for NYE days out using the App.
Time came and no driver had picked up the job. 10 minutes after due time a driver on the other side of Perth picked it up. I could see he was on his way on the app but then he diverted to take another ride. Three times! After an hour he was still no closer. I rang 13CABS three times and tried to be transferred to the driver. He wasn't picking up the calls.
Older passengers need assurance and reliability.

I'd just like to report that the activity of your organisation and individual drivers is abhorrent and disturbing on every level. In particular on new years eve at hobart cbd. Your app changed the rego of the taxi picking us up three times in ten minutes, then said our taxi was at the pick up point when it wasn't. Then it said our ride had started and we would be automatically billed when we were stranded on the side walk! We found a taxi at a nearby taxi rank and they wanted $90 for a normal $15 fare or our one quoted on the app for $25 with the new years eve premium added. Ended up going with an Uber at less then half the price, will never use a taxi again

No confirmation of the booking and when I try again, they charged me twice. Impossible to get à cab after midnight.

Immigrant driver tried to rip me off after refusing to use meter. This is Australia not crappystan. Do you vet your substandard drivers ?

I ORDERED A CAN FROM 13 CABS I ORDERED IT AT 12.20PN FOR 5.40PM ON FOR THE 21ST DECEMBER 2023 THE CAB NEVER ARRIVED I TALKED TO THE DRIVER BY HIS MOBILE AT 6PM AND ASKED HIM WHERE HE WAS HE SAID I AM IN TRAFFICE AND I ASKED WHEN HE WOULD BE HERE HIS SAID ITS NOT HIS PROBLEM TALK TO THE OFFICE IT ENDED COSTING ME AN APPOINTMENT TO HAVE AN MRI TEST I NOW HAVE TO GET A NEW APPOINTMENT BUT I HAD TO PAY FOR MY MIOSSED APPOINTMENT DON'T USE 13 CABS I MADE A COMPLAINT WITH THERE SYDNEY OFFICE WHERE MY CALL WAS DIRECTED AND I HAVE NOT HEARD FROM THE BRISBANE OFFICE SO DON'T BOOK WITH 13CABS

After I've seen online how your cab drivers try to rip people off I will never take this cab ever again and we're starting a campaign so other people don't get screwed over as well what a joke!!!

Booked a taxi to airport couple of hours in advance but they only tried to find a driver on the dot and then cancelled it after half an hour as they cant find one. Then they charged my debit card and only returned after a week. Stay away as you cant talk to anyone fron 13cabs. The onky way to reach to thwm is via online enqiuiry.