13cabs Reviews 

ZERO stars … I booked & was confirmed for a wheelchair taxi to take my father to my mothers Christmas Party today at another nursing home .. I arrived early to get dad nicely dressed for the party he was so excited, we waited in the foyer & waited & waited. I began making desperate calls to the company which either were cut off or telling me the taxi was 10 minutes away .. we waited for over an hour, then I looked at the booking and saw they had cancelled it … I can not believe they could do this to a 91 year old man … he was so disappointed
I had to wheel him back up to his room & race off to my mother’s party which I was an hour late for ..shame on you 1300 CABS for ruining what will possibly be the my father’s last Christmas celebration with my mother SHAME SHAME SHAME

Absolutely rubbish service, online booking is a joke, booked 5 days in advance only to be told on the day that no taxi available, glad I didn't pay in advance, I'd use another service or walk before getting in a 13 cabs

Never use this taxi company. Why, well you book online, pay in advance so you get the fixed rate, only to have the driver not turn up. Not only that they took our money, said the journey had been completed (note that they said it had been completed before the booked time), and then made zero attempts to get in touch with me when I filed a complaint.

If I could give it zero i would. They advertise easy booking tick. The issue is when I booked I was provided with confirmation of the booking and they failed to turn up to provide the service. Do not confirm a booking if nobody is available or willing to provide it. Up to today, I used to boycott uber as I disagree with the idea that someone can enter a regulated industry using illegal tactics. No longer - cabs will die - and it is only themselves that will be to be blame.

Unreliable!!!! Cannot provide a basic service.

Booked 24 hours in advance for a disability vehicle for a child in a wheelchair. Did not turn up. Had a very distressed child that cried for hours because they couldn't do what had been planned. Gave up waiting after 90 minutes.

Tried again the next day - booked 24 hours in advance - confirmed it - called customer service twice - had it escalated to supervisors twice to confirm that a vehicle would be available. Was advised that disability vehicles were in low supply on a Sunday (apparently Saturday too). Planning your business to cope with peaks and troughs sounds like fundamental business planning that your collective leadership is incapable of managing. You have been in business for 77 years - surely you have this down to a fine art by now? Alternatively, running a model where all of the drivers are contractors is allowing this unreliability.

We compromised and said that it they could send a vehicle with a large boot, we could lift the child into the vehicle and collapse the wheelchair. We were advised that a wagon had accepted the booking and was 4 km away. 25 minutes later - it hadn't turned up.

You offer a VERY BASIC SERVICE.
I book, you collect and transport me to a location.

You obviously do not run your business or set up your systems in a way to be able to cope with the most basic of requests.

My personal advice to people in need of transport - NEVER, EVER book with such an incompetently organised and managed organisation. You will be disappointed and left to make other arrangements. 13cabs is totally unreliable and do not have the decency or appropriate systems to notify people when they can't deliver on such a basic request.

Empathy tip: For people with a disability you are more than just a vehicle - you are access to the outer world. Your poor business practices and leadership have real consequences for people.

I pre-booked for hotel pickup to the Townsville airport. I called to confirm the night prior. At the scheduled pickup time no one showed up. They were very dismissive when I called. Had to scramble with limited options to get a taxi and make my flight (with a large family).

I highly recommend finding other options, aside from this company.

This company needs to be shut down for the safety and well-being of its workers and of its customers. What a confused, rag tag, mixed up mess of a bunch of talentless buffoons. I book a week ahead for a wedding taxi. I confirm with a call on the day. I’m waiting outside 10 mins before pickup and BAM cancelled, no funds. Hey genius, it’s 2023, people TRANSFER THE FUNDS USING APPS. $210 of money they lost because of their own ignorance. They don’t deserve the paper their business license is printed on.

They don’t even deserve one star.
Took a trip from Darwin airport to Marina boulevard. The cab was standing in-front of the airport. During the whole trip the driver was on the phone full time and he just said open the door and put my luggages. I did that it was no problem as other states I have travelled to the airport cabs will help you. Upon paying at location he didn’t give receipt and and still was on the phone and I didn’t say anything upon taking my luggage out I forgot about the other bag. Which was my mistake. Upon calling 13 cabs for 4 days continuously they say they can’t help and don’t have record as they have thousands of trip on that day to look at so I said just check the location which I travelled too the lady I was talking too was Pooja she was so rude and said don’t get hyper when we have time then we will look at it. Most pathetic service ever.

I had a text confirming the taxi was arriving. Never showed up. I took an uber. Don't book with this company if you want to get to work on time. No way to get in touch with anyone. Wish I had never put my credit card details into their system.

Our experience with the driver number 7040 it’s been awful. The taxi ride was meant to be 19,40$ but he said it was 25$ because of the airport fee. However, he didn’t gave us any receipt or something to prove it and he was very rude.

Pre-ordered and paid for a taxi to pick my kids up and drop them at school. Booked it for 8:15 am. Never received a call to say the cab was there. My kids waited out the front from 8:10 am. The Taxi never arrived, however, marked the trip in the app as complete.
I called customer service the 1st time and was put on hold almost immediately for 10 minutes before the phone call ended. I called them back, different person, who only was interested in telling me the money was only pending and should be returned by Wednesday. When I asked the question, even though the ride was marked as complete the money will still be refunded? In response I received only attitude and was snapped at that it doesn't matter what the app says, I said it would be returned in 3 days. If not call us back. No apology, no solution - only attitude and a snappy tone, absolutely no consideration for how the morning has left me and my kids feeling - couldn't care less.
I then received a phone call at 9:00 am (45 minutes after my booking time) from another driver saying they had been sent. I told her too little too late that I had found someone else to take my kids to school.
Do yourself a favour, don't use these scam artists on wheels, book yourself an Uber!

Pros: cabs are clean and Cab drivers perfectly pleasant.

Cons:
- booking via the app is dismal, we had cabs cancel and a payment taken in full. Two weeks later after multiple emails and phone calls to get a refund, I get an email confirming refund for a part of the amount (as for some reason it was taken as two seperate payments).
- customer care is only open for reduced hours and you have to wait for almost an hour to speak to someone
- no guarantee of getting a cab within a reasonable amount of time, even if one gets booked can cancel on you before pick up
- prepayment system failed and had to pay cab driver again (despite charge showing as pending with my bank).

Pre booked and paid for cab never showed can’t get money back this company has terrible customer service do not use

I booked a taxi in Dandenong I tried to tap my card before the trip 2/3 times it wasn’t working properly it ended up working he told me to get out of the car which I did than the payment went through I showed him that it was fine and it was paid for he ended up laughting at me saying “Too Bad”and started driving off I do not appreciate the way I was treated as I am trying to get to work and work at a hospital I am very angry with the service and behaviour I have received I will be making a offical complaint if nothing is done about this and the money isn’t refunded today into my account it was taken fast enough as you guys have stolen from me and I have not received any service from your company if nothing is done I will contact the cops I am expecting a call to talk from you guys today I want to talk to someone asap about this as I am not happy I will never and never recommend 13 cabs to anymore kind regards
( his name was Mohammad he was Asian nationality) located Dandenong booked at 5.32 am)

Taxi never turned up! We have a flight to catch. We will never book a cab again!
We have also paid for the service- requested a Silver Service car a few days ago.

We were picked up by muhammad. As soon as we sat down he asked me to cancel so i can pay him directly. I said i was not comfortable as 13 cabs has already deducted the money from my account. He insisted that i should cancel but i was not comfortable and said no. We started our journey and 10 mins in our journey, he called customer service and then asked him to cancel our trip. The customer service repeated and when i asked why the driver said because this car size is bigger than what you bokked and some rsndom excuses althat we have luggages etc. At this point i was so furious as 2 am the last thi g i wanted was a bad experience. I mentioend that i specifically booked a station and me tioned the number of luggages as a note to the driver. He picked us up with the knowledge of our belongigngs. Long story short the customer service and the driver realised the dont have a case and said no need to cancel the ride. What a terrible experience. I am blown away by how the driver was treating us and thought we are stupid or what?! Just for the sake of some extra money in his pocket he left a really bad taste in our mouth. We never had this experience with uber before.
13 cabs you really have to monitor such behavuoirs of your drivers and their mates in the customer service backing them up. Terrible terrible experience.

No option for no stars. Driver moaned about the short journey and how he had to wait for fares at the airport. Then charged nearly double saying we should have walked in the dark with luggage. Use this germ at your peril. The hotel had lots of worse stories about this firm.

Avoid like the plague!!! Got a cab from Glenelg to Adelaide airport. The driver was very ignorant, spent more time on his phone, swerving around on the road. Then when we arrived, charged me even though i had already paid through the 13cabs site. Got home and sure enough i'd been double charged. Tried to contact them, got a case number through their website, and over 2 weeks later and i've still heard nothing from them. If this happens to you, go into the bank and charge back. I really hope Uber sends them bankrupt, it's what they deserve.

Melbourne: No option for zero stars, so picking 1 star. I wish the automated system had simply said that drivers were not available. Instead, the message was that our can was on its way. Must have left from Darwin I think.. certainly after a hour and a half and a meltdown from my son it hadn't come. We had to hitchhike.