1Cover NZ Reviews 

Shocking experience trying to put in a very small claim. Valerie on 25 May expressed our exact experience in this feedback forum. Backwards and forwards emails, being pedantic, I think trying to put us off. Absolutely hard work and a time consuming process. They are not easy to deal with. Disappointing and frustrating. Don't believe their clever marketing about how easy it is to claim. It is not. They also send very patronizing replies to emails. All for the sake of a NZ $25 claim. Pathetic. I guess you get what you pay for and seriously you don’t want to be in a position where you have to claim from this questionable company. They need to be investigated.

Did it all on line. Easy to follow prompts. The use of plain language really helped me navigate through the whole process. There was no pressure to complete the transaction so it gave me time to process the information. Extremely happy with the whole process.

Your website is really easy to navigate. Policy wording is concise and comprehensible.

The process of getting it done online is super simple and easy.

Easy no fuss simple process - its also about peace of mind

I didn't have to wait long in the queue. Vince was very helpful and was able to handle my enquiry efficiently. He gave good easily understood instructions.

Good company reasonable prices
Always find this company is good to deal with. Have had only positive dealings with them. Reasonable priced if you have existing medical conditions.

My experience with 1Cover was so easy.
It's simple , straight forward and the questions were easy to answer

I am not a proficient user of the computer. I decided to buy seniors travel insurance. Over at least 30 minutes I had to use the chat feature to successfully complete the purchase and was very impressed with . So I suggest if you do the same... STICK WITH IT.

Easy online purchase for Travel insurance, covered everything I needed and at a fair price

Web site needs fixing. When I came to enter my credit card details I could not enter thee card number. I phoned and waited over 20 mins but nobody answered so you have a problem with your call centre

The website makes it very easy to see what you are getting. I am unhappy that declaring a couple of joint replacements and some lower back arthrightis would have cost $400 extra. I elected not to declare any preexisting conditions which means I am not covered for any bone break or fracture no matter what the cause. Not blaming 1Cover, all insurances would do the same.

Have used this Insurance Company over a number of years when travelling overseas, always had a good deal for my travel insurance needs. I am now much older and their service is still the same to me. You could not get better than that.

Good pricing. Extremely easy to get Travel Cover Insurancd.

It was a very easy and quick way for an older person to buy travel insurance online. The health questions were easy to navigate and the cost was reasonable.

Vince was clear, informative, friendly, and efficient. He answered my questions pretty much immediately. Such a breath of fresh air to get a real human on the other end of a help chat!

Perfect customer service form Vince thank you

Several customer service reps tried to sort things out when I had problems with not completing my purchase within the 24 hour time frames, and me having problems adding pre-existing conditions. Today it was all done by phone - thank you, but the base price had changed from previous quotes (the latest one was yesterday - today's quote had a significant price increase in the base premium). Sala discovered the reason why which as a result of wrong information being sent by email to me from 1 Cover yesterday. She did a wonderful job of providing a solution satisfactory to me. She listened to me, understood my issue, and emotions relating to the problem and made sure I finished the call happy. Great service - thank you Sala.

They are just not completing the claim. We are getting constant request for documents already sent, more than 30 documents in all. We have used them a lot and expected better service than this. Update. They have contacted us to say they will pay but still have not paid.