1Cover NZ Reviews 

Quick and easy to get an online quote and finalize. Very competitive price for a 5 week trip to Europe. Simple way to declare pre-existing medical conditions.

I have not received an email from you with the Policy, only a text message, which I can't print out. The girl said she sent it, I have checked spam. Funny that I have received this email from you

We have looked at other travel insurance companies and they have not be able to cover my needs and we thank you for doing that.

Easy to navigate the website. Medical questions were straight forward,

Very easy to use site. Competitive rates. Only use 1cover now.

The process booking travel insurance with 1Cover is so quick and easy online. Ticked all the boxes and Paid, easy as ABC.

I'm not the sort of person to risk travelling without travel insurance, and left it for almost the last minute, so thank you.

Hi
Policy No: 1C-NZ-CPN1504867
Is there someone who can explain why my medical cover for Osteoporosis was quoted at +$86 initially, but when I re-entered my details, it had shot up to $214??
Thanks
Lynn

Giving me the correct information for the covered required.

It is so user friendly . Self explanatory. Quote is clear and covers are well explained.

Make it easier to understand, need to alter and make it easier to fill out.
Hidden traps if not read properly. Typical insurance stuff to trap people.

I used this company before, always easy to deal with and insurance is very competitively priced.

The form on the website is very easy to fill them out.
Very cheap 😀
Easy to understand the questions.
I will recommend to others

Very easy site to use, quick and no fuss. Quote was reasonable and less than others by a significant amount. Would use 1cover again

This is weird - I am an AMI customer so I went online to AMI travel insurance and clicked on the top of the list not realising it was 1Cover not AMI.
When I realised my error I checked AMI and I could have got the same for $35 cheaper as they were running a promo so I feel jipped by the google search engine for not putting my search request at the top of the list. Sadly I don't have the emotional energy to cancel and start again. Lesson learned - check that the top of the google search list is what you were expecting. At the end of the exercise I'm sure 1Cover will do a good job if needed - sorry for the 1 star rating I just felt mad with myself!

Easy to follow web page

Easy to process, good price.

After purchasing emergency flights home due to my mother passing unexpectedly they spent several weeks making me chase multiple overseas airlines for refunds for flights. These emergency return flights home put us over the maximum entitlement limit so the refunds did not matter, a fact I explained multiple times and was of course obvious to the claims representative. They continued to request superfluous information as a delaying tactic before paying out the minimum amount that was written in the fine print. When I complained about the process I received a lengthy email full of spelling mistakes outlining that they had followed due process within their accepted timeframes and that the minimum amount was correct. Will never use again.

Shocking experience trying to put in a very small claim. Valerie on 25 May expressed our exact experience in this feedback forum. Backwards and forwards emails, being pedantic, I think trying to put us off. Absolutely hard work and a time consuming process. They are not easy to deal with. Disappointing and frustrating. Don't believe their clever marketing about how easy it is to claim. It is not. They also send very patronizing replies to emails. All for the sake of a NZ $25 claim. Pathetic. I guess you get what you pay for and seriously you don’t want to be in a position where you have to claim from this questionable company. They need to be investigated.