1x Reviews 76

One star is way too generous!

In March this year I decided to try and raise a bit of money for Ukraine. I shared a link to a photo of mine hosted by 1X.com, and told people that if they bought a print, any profit would be donated to a Ukranian charity. I wasn't expecting much to come of it, but it was something, I thought.

I know that two of my friends saw my post on social media and bought a print, because they told me. One paid about $18, and the other bought one for $71 (plus a tidy $20 for shipping).

I wondered why I hadn't received any notification from 1X.com. I checked the small print on the 1X.com website and realised that funds aren't disbursed for 3 months, so I assumed I would get a notification and payment sometime in June.

I didn't really want to wait, so I emailed them on 10 March to ask if they could send me some kind of statement of account so I could transfer funds to the Ukranian charity immediately, knowing I would receive the funds owed in a few months' time.

There was no response.

I emailed again on 14 March and then 2 May. No reply to either email.

I tweeted them. Nothing.

I tried calling the number on the website (incredibly difficult to find but it's there if you search hard enough). I got through to an answerphone message in Swedish, which surprise surprise, I don't speak.

Increasingly frustrated and suspicious, I had another look at the 'My Account' section on the 1X.com website and realised I'd missed something: when you log in, there is a section called 'Earnings'. It said there is $9.57 in my account. I also noticed it said funds aren't disbursed until your current account balance reaches $50.

Given that the website takes 50% of sales, by my calculation there should be $44.50 or so waiting for me in my account, not $9.57.

Some $35 or so is missing from my account.

So, as if this company's lack of response to my attempts at contact wasn't bad enough, it is clearly withholding this money from my account without my consent, either with criminal intent, or through incompetence.

I feel stupid that I didn't check the T&Cs properly in the first place and embarrassed that I have no way of knowing if anyone else has bought this print in aid of charity, and is wondering why they haven't been thanked.

The least 1X.com can do - aside from replying to my emails - is to donate to charity all of the profits they have made by selling my print.

I am fuming. Do not touch these people with a barge pole.

I can see from other reviews that some have had difficulty deleting their 1X.com account. I plan to do so as soon as this matter is cleared up.

last week my client lost 350$ added commission but today payment day they removed all & balance show all was negative full scam with affiliate commission. i wrote lot email they not answer me

Keep away! Though their platform states that we can delete our account with them at anytime by sending an email to support, which I did 3 emails already, they have not deleted my account and never replied back. This has been going on for 1 month. I also asked support to remove all my photo prints from being sold with their online gallery partners and they replied that it could take about 12 months to do so!?!? But yet in the FAQ on their website it says about 3 to 6 months!? Something smells fishy with them!

I ordered three pictures. They were exactly what I expected. Love them!

High quality prints. packaged well. What more could you ask for?

The frame is sharp, slick and beautiful... I’m very happy with it

Love this frame. It is exactly what I was looking for!

After some miscommunication on my end the 1x customer service team was AMAZING. Best customer service I’ve ever gotten. Thank you!

I really love these frames, so modern!

Beautiful products great customer service

A little pricey, but well-made and very carefully package and shipped. The perfect minimalist frame with just a touch of fancy. Compliments the art without taking over.

Great product! Just what I expected. Would recommend and repurchase

Beautiful simple frame with a great finish. Loved it and my print looks perfect in it!

Excellent product, came super protected and intact. High quality.

Quick response from ordering to delivering! Product is of excellent quality. So glad I purchased!

Love this frame! Shipped incredibly fast, looks so nice in person. Ordering another size of the same one for a different room!

amazing product! extremely happy! thank you!

Love our new frames and they arrived so quickly!

Fantastic quality and color. Love the thin frame look and a great value compared to other brands like like cb2.

such good quality. don't change anything