I’ve had a good experience with 21.co.uk. Verification was quick and simple, and withdrawals have been smooth with no delays or complications. Quick e.mial respond always Everything has felt straightf... Toon meer
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Edit: updating following casinos reaponse below. Clearly i have already done everything you have suggested below already after 35 days. It has made no difference. It also doesn't doesn't fill... Toon meer
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I've been waiting for any response regarding my account and my withdrawal. I've had a withdrawal pending nearly 10 days, account gone into review as soon as Ive done a withdrawal. Much like many other... Toon meer
Bedrijf heeft geantwoord
Absolutely awful happy to let you deposit when comes to withdraw account suspended and an absolutely awful verification process avoid this site others much quicker response and not lengthy verificatio... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
21.co.uk is a premium Online Casino and Live Casino TV brand. Get a £10 Free No Deposit Bonus when you join. 21.co.uk is a quality online casino and live casino site. There's a huge selection of the best casino games including live casino classics and modern slots with weekly offers and promotions. 21.co.uk also has an online sportsbook with odds on the biggest sporting events. Players can bet on the Premier League or spin the VIP roulette tables with the best croupiers. All new players can claim a £10 No Deposit Bonus to take to the live casino lobby or play on slots. Our live casino is that good we have our own Live Casino TV show on Channel 5, where you can play the amazing Live Blaze Roulette. T&Cs apply. 18+, www.begambleaware.org
Contactgegevens
Verenigd Koninkrijk
- support@21.co.uk
- 21.co.uk
2,4
Slecht
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I’ve had a good experience with…
I’ve had a good experience with 21.co.uk. Verification was quick and simple, and withdrawals have been smooth with no delays or complications. Quick e.mial respond always Everything has felt straightforward and reliable so far thank you
14 mei 2026
Review zonder uitnodiging
Antwoord van 21.co.uk
Hello Munawar,
What a fantastic review to read – thank you so much for your 5-star feedback!
We're absolutely delighted that your experience with 21.co.uk has been so positive. It's great to know that our quick verification process, smooth withdrawals, and prompt email responses have made things straightforward and reliable for you.
Providing excellent service is our top priority, and we're thrilled we've met your expectations. We look forward to you enjoying many more great moments with us!
All the best, 21.co.uk
Withdrawal cancelled and balance visibility removed.
Edit: updating following casinos reaponse below.
Clearly i have already done everything you have suggested below already after 35 days. It has made no difference. It also doesn't doesn't fill people with confidence around the professionalism of this casino when you respond to a public complaint about 21.co.uk and sign off with the name of a completely different casino.
Played casually for over 5 years. Requested a withdrawal. Account limited straight away, sent all requested documents, withdrawal cancelled and visibility to see balance removed. Been over 30 days. No explanation apart from it is with the relevant department and they will "update "in due course" Avoid.
3 mei 2026
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi there Joey,
We are truly sorry to hear of this extremely serious and frustrating experience. Your account being limited, withdrawal cancelled, and balance visibility removed for over 30 days without clear explanation, especially after 5 years of casual play, is unacceptable.
Actions like these are typically due to strict regulatory compliance (e.g., further ID verification, Source of Funds checks) or security reviews. However, the prolonged lack of timely communication and resolution is a significant service failure.
Please contact our Customer Support team *immediately*, request to escalate this to a supervisor, and ask for a definitive timeframe and clear reason for the account limitation and withdrawal status. We understand your profound frustration and that this is not the experience we aim to provide.
Regards
The BetMGM Team
Absolutely awful happy to let you…
Absolutely awful happy to let you deposit when comes to withdraw account suspended and an absolutely awful verification process avoid this site others much quicker response and not lengthy verification and very quick payouts .i should of listened to reviews . I have contacted on line chat and always same answer . However to totally block me from the site is just disgusting. Nothing via email yet sent documents. I advice anyone who joins this site to do verification first do not deposit without this as they will let you deposit but if you win then it is very messy and they block your account so cannot see progress . Do not deposit without all your verification complete if you look at reviews for this site they all tell same story . I will update when they decide email me and if they pay my winnings
26 april 2026
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi there Alison,
Thank you for your candid and profoundly serious feedback.
We are absolutely appalled and deeply sorry for your awful experience with account suspension during withdrawal, the problematic verification, and the feeling of being completely blocked and ignored.
We are immediately launching an urgent investigation into your account status, the verification process, communication failures, and the processing of your winnings to rectify this severe situation.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The 21.co.uk Team
I've been waiting for any response…
I've been waiting for any response regarding my account and my withdrawal. I've had a withdrawal pending nearly 10 days, account gone into review as soon as Ive done a withdrawal. Much like many other reviews on here! Stay away from this company
12 april 2026
Review zonder uitnodiging
Antwoord van 21.co.uk
Hey there,
We have noted the comments regarding the significant wait for your pending withdrawal and the subsequent account review. We recognise how disappointing and inconvenient it is when funds are not processed as expected, particularly when an account review is initiated. Such reviews are standard practice for all licensed operators, and our customer service team is available to provide detailed assistance and information regarding your withdrawal status.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
21.co.uk.
What an absolute joke this company are
What an absolute joke this company are! A week to review documents! Doesnt help when they take over 48 hours to send a link to upload something!
STAY AWAY
26 februari 2026
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Jackie,
I sincerely apologise for the delay in reviewing your documents and the slow response in providing the upload link. I understand this is incredibly frustrating, and I want to assure you that this is not the standard of service we aim to provide.
Verification checks are a necessary part of our licensing requirements and are in place to protect both you and us from fraud and to comply with anti-money laundering regulations. We are constantly working to improve our processes, and your feedback is invaluable in helping us identify areas where we can do better.
Kind Regards, 21.co.uk
Withdrawal review problems
Love playing the games been playing for like 4 months wons some loss some but soon as it comes to me having to withdraw 2000 have to add all my documents and my account has gone in to review so now having to wait for my money messages lots of times and still getting back the same answer like I’m talking to a robot or something all I won’t is my winnings but seems like I’m getting scammed
8 januari 2026
Review zonder uitnodiging
Antwoord van 21.co.uk
Hello Henry,
Thank you for taking the time to share your feedback regarding the delay in your account verification. I can certainly appreciate how frustrating it is to experience delays when you are waiting for your withdrawal.
My immediate priority is to review your case personally to understand the reason for this delay. I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
All the best, 21.co.uk
Easy to navigate and prompt service…
Easy to navigate and prompt service with withdraws
1 september 2025
Review zonder uitnodiging
Antwoord van 21.co.uk
Hello Clive!
Thank you for this fantastic feedback!
We're thrilled you find our site easy to navigate and our withdrawal service prompt.
We believe a world-class gaming adventure is built on a seamless user experience and the peace of mind that comes with swift, reliable transactions.
It's great to know we're make it happen for you!
Kind Regards,
21.co.uk
Great casino
Great casino! Fast payout and great games! Very impressed.
14 augustus 2025
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Phil,
Thank you so much for this fantastic review!
We're absolutely thrilled to hear you're so impressed with our fast payouts and great games.
That's exactly what we strive for!
Best regards,
21.co.uk
As a new customer
As a new customer, I'm very satisfied at first. That's why I'm giving you maximum stars, and we'll see what happens along the way.
11 juli 2025
Review zonder uitnodiging
Antwoord van 21.co.uk
Dear Marian,
Thank you for your maximum score and sharing your positive first experience.
We appreciate your openness that the true test lies in the future and we look forward to continuing to earn your trust.
Our entire team is dedicated to ensuring your experience remains excellent from start to finish.
Kind regards
21.co.uk,
Started of ok get 3 bronze pots but in…
Started of ok get 3 bronze pots but in 15 years have never had 3 bronze continually all at the lowest figure of 60£ played with 400 on my own money but nothing after that the pots that you pay extra 10p per spin is a good idea if it is genuine but never so a pot in a week so that also make me wonder I know you only pay for entertainment but surly 6 days paying on the trot you would expect to win on one if you can somehow get a win above 200£ I would pull it out cut your losses and move to another site still waiting for the win above 200£ these are a Renton number generator but still run by main software to be able to pay a supossed 95%rip which means return to player I have played a number of sites but never have seem to come off winning good luck but you should be prepared to lose just how much is down to you on promotions no bonuses site is very flat and Loyalty doesn’t get you anything on here
22 juni 2025
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi Mick, thank you for sharing your extensive feedback and detailed experience.
It's understandable to feel frustrated when you experience a prolonged period without significant wins, especially after some initial success.
To ensure fairness, all game outcomes are governed by a certified Random Number Generator, we are dedicated to providing a transparent and entertaining experience, and your insights are valuable to us.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
21.co.uk
Great selection of games with good…
Great selection of games with good chances of winning.
14 juni 2025
Review zonder uitnodiging
Antwoord van 21.co.uk
Thanks Gautham,
That's fantastic to hear! 😄 We're thrilled you're enjoying our great selection of games and finding good chances of winning!
All the best,
21.co.uk
Would avoid this casino!
13/06/25
Despite the reply I still haven’t anyone contact me and still haven’t received my withdrawal
Would avoid this casino!! Allowed to deposit multiple times but as soon as I click the withdraw I’m kicked out of my account, saying my account is under review despite already have uploaded documents in order to verify my account, I’ve emailed, spoken to multiple agents on live chat to no avail! Absolutely ridiculous!!
10 juni 2025
Review zonder uitnodiging
Antwoord van 21.co.uk
hi there Kim,
Thank you for bringing this to our attention.
I understand how frustrating it must be to have your withdrawal blocked and your account placed under review after depositing funds.
I will immediately flag your case to our verification and security teams for urgent review, and I will personally follow up to ensure you receive a clear explanation and a swift resolution.
We are committed to processing withdrawals efficiently and fairly, and we want to resolve this issue for you as quickly as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
21.co.uk
Most casino sites are out 2 rob you…
Most casino sites are out 2 rob you blind we all know that but good god 21.co.uk is on another level. £160 i had to spend to get my first bonus which paid a whopping £1.69. Dead spins after dead spins. Stick to mr q or virgin not these dodgy sites that rig all there games
2 mei 2025
Review zonder uitnodiging
Antwoord van 21.co.uk
Dear Craig,
Thank you for bringing these concerns to our attention. We understand your frustration with your recent experience on our platform. We take the integrity of our games very seriously and adhere to strict regulatory standards. We are committed to investigating these claims thoroughly to ensure a fair and transparent gaming environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards 21.co.uk,
I’m don’t want give any stars.im still…
I’m don’t want give any stars.im still waiting my withdrawal 1053£ for 2 weeks already not updated and not get my withdrawal yes .this is not right im think they are scammers.im dont know im get my money or not ,my account they close too can’t login to my account now to.
25 december 2024
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi there,
We understand you're unhappy with the delay in your withdrawal and that you're unable to access your account.
It's understandable to be concerned when a withdrawal is taking longer than expected, especially when you can no longer access your account information.
Our team wants to investigate this situation thoroughly and provide you with an update as soon as possible.
We are committed to working with you to reach a resolution and address your concerns fully.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The 21.co.uk Team
Verification nightmare and account closed
Pink Casino suspended and later closed my 21.co.uk account (all Leo Vegas sites are connected like this) for not providing 'sufficient and correct documentation' even though I sent my documents, passport, proof of address, card photos and everything and had emails saying they were accepted (see my Pink Casino review).
I had a small balance on 21.co.uk that was only trapped in my locked account for a week or so, hence 2-stars... but still, I had no messages about why my account was locked, I had to figure out that these sites were connected in this way myself, and it wasn't till my accounts were closed that they actually sent an emailing explaining it.
When they closed my account they did pay my casino balance out to my bank right away, which is about the only good thing I have to say about them.
20 november 2024
Review zonder uitnodiging
Antwoord van 21.co.uk
Thank you for sharing your experience with us.
We understand your frustration with the account closure on 21.co.uk, particularly the lack of initial communication and the confusion surrounding the connection between our brands.
We are committed to reviewing our processes to ensure greater transparency and clarity during the verification process, especially when multiple brands are involved.
We aim to make this experience as smooth and understandable as possible for all players.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and be in a position to handle your concerns.
Best regards
21.co.uk
Very good betting app
Very good betting app, I turned £30 to £6600 and received my payout next day with no problems.
3 november 2024
Review zonder uitnodiging
Antwoord van 21.co.uk
Hey there,
That's what we love to hear! 🎉
Turning £30 into £6600 is an incredible win – you must be over the moon!
We pride ourselves on offering a top-notch app experience and super-fast payouts, so it's fantastic to know you're enjoying both.
Keep playing those winning numbers, and remember we're here if you need anything.
Best luck for your next big win!
The 21.co.uk Team
Very good site and a good and quick…
Very good site and a good and quick payout process 👌🏻
26 oktober 2024
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi there!
Wow, thanks so much for the fantastic feedback! 🎉
We're absolutely thrilled to hear that you're enjoying the site and found our payout process quick and easy.
We work hard to make the 21.co.uk experience as smooth and enjoyable as possible, so it means a lot to us that you're having a positive time.
We appreciate you taking the time to share your thoughts – it motivates us to keep raising the bar!
Best of luck and enjoy playing at 21.co.uk! 🍀
Rip off cowboys
14 september 2024
Review zonder uitnodiging
Antwoord van 21.co.uk
Hi there,
We're really sorry to hear about your negative experience with 21.co.uk.
We strive to provide a fair and enjoyable experience for all our players, so feedback like this concerns us.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Thanks,
The 21.co.uk Team
Read the t&cs!!!
Been using 21.co.uk for over a year now. Have spent thousands with them and have been recommending them to all my friends which many have joined the site. Up until now they have been the best site I have ever played on. A very user friendly interface and a nice RTP ratio.
Today, my partner set an account up so she could have a go at it for the first time. She’s never really been into gambling but since I do it both online and in person frequently she wanted to see what it’s about. Unknown to me at the time, I made the mistake of funding her first time using my bank card in my name (our joint account). What a massive mistake this was. I’d deposited £500 for her to sit and play with just so she could get to grips with it and do what she liked.
Of course like most times. Beginners luck set in and she won £1800 back. Thinking not too much of it I then actioned a withdrawal from her account as she didn’t know how to do it herself. I withdrew the winnings onto the same card used to deposit.
Randomly an hour later both my account and her account got suspended and we both received emails saying additional verification is needed. The verification asked for was the bank card used to deposit for both accounts. So I sent a photo of the front and back.
I then attempted to log into my account which was still showing as suspended. I messaged live support who promptly reactivated my account. I asked my partner to try and log into hers but that was also still showing as suspended. When I reached out to live support I was then met with the issue that had caused all of this. I was told my partner was now banned from 21.co.uk and all casinos associated with the LeoVegas brand.
The winnings had been forfeited and we was told that due to the card used to deposit the funds wasn’t in the same name as the account name it breached there terms and conditions. A very very silly mistake from me.
However I assumed all money had been lost but quite nicely of them they did return the deposited funds so I do think that somewhat dampens the blow! But it’s still not great that we lost out on the other £1300 because the bank card doesn’t have my partners name even though it’s our joint account.
A lesson learnt and a mistake I will not be making again. For such a large company I can’t imagine it would make much of an impact if any but I will also be shutting down all accounts associated with the LeoVegas brand. It has left a very sour taste and just don’t believe it’s fair. I’m not even able to dispute it.
Moral of the story. Always read the small prints.
14 augustus 2024
Review zonder uitnodiging
Antwoord van 21.co.uk
We understand your frustration and disappointment. It's great to hear you've had such a positive experience with us at 21.co.uk for so long and we appreciate you recommending us to your friends.
We completely understand that this situation has stemmed from an honest mistake, one that many people in joint accounts could potentially make.
Our priority is to uphold the fairness and security of our platform for all players. A key part of that is upholding strict security protocols, especially regarding deposits and withdrawals. This helps us prevent fraud and ensure that player funds are protected.
Our Terms and Conditions, which we know can sometimes feel like "the small print", do clearly state that the account holder's name must match the name on the payment method used.
This is a standard practice across the online gaming industry. While we were able to return the initial deposit, the winnings are unfortunately non-redeemable in this situation.
We appreciate you acknowledging this was a mistake on your end and not a deliberate breach. However, we must apply these rules consistently to maintain a fair and secure platform for everyone.
We respect your decision to close your accounts, though we're saddened to see you go. We hope that, in time, you might reconsider and give us another chance to provide you with the positive experience you've enjoyed in the past.
Kind Regards, 21.co.uk
82 random spins every single black…
82 random spins every single black number some of them 3 or 4 times no 8 11 no 10 so now these site is being investigated for me by the police along with gambling commission my advice steer well clear gaming machines fixed dare them to call me a lier
9 augustus 2024
Review zonder uitnodiging
Antwoord van 21.co.uk
Dear H White,
Thank you for reaching out to us. We understand your frustration after experiencing such a significant losing streak, especially with a run of 82 black numbers in a row. We want to assure you that we take fairness and game integrity very seriously.
As a fully licensed casino, we operate under strict regulations and our games undergo regular audits by independent third-party testing houses to guarantee fairness and randomness. The outcome of each spin is determined by a Random Number Generator (RNG), ensuring every round is completely independent of previous or future spins. This means that even improbable streaks, like the one you described, are statistically possible.
While we cannot control the outcome of these random events, we want to provide you with resources to understand how RNGs and Return to Player (RTP) percentages work. Our Help Centre offers comprehensive information on these topics. A member of our Customer Experience Team will also be reaching out to you shortly through Trustpilot to see how we can further assist you.
Sincerely,
21.co.uk
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