21 Degrees Reviews 118

I really was impressed by how knowledgeable the team are. These guys really know their stuff and aren't just trying to sell products, unlike a lot of companies. They prefer that their customers get the best product that fits their needs.

Happy with advice and guidance throughout quotation process. Efficient, neat and tidy installation. Friendly staff.

From start to finish, our experience with 21 Degrees has been outstanding.

We had previously dealt with the company under their former name, Green Building Store so had no reservations about using them again. We dealt with the same windows team, received the same one on one bespoke customer service, were able to purchase the same fantastic products and have them fitted by the same skilled fitter who left everything neat and tidy.

Our triple glazed windows and doors look fantastic and feel incredibly solid and secure. Furthermore, our old cottage is far from airtight but it really has made a huge difference to the warmth in our home and helped us have better control of humidity.

Highly recommend the company.

A few years ago, we had battery storage installed by Green Building Renewables. More recently, a firmware update was causing an error and we needed some help. The company are now called 21 Degrees. Their support was excellent—clear, responsive, and the issue was resolved within minutes. As a company they now offer a broader range of products. We're considering some upgrades to our property and we'll definitely be in touch with them when we are ready.

First class service from 21 degrees. The communication from the office was always prompt and informative. The lads doing the install couldn’t have been better. They were friendly, courteous, neat, and explained everything they were doing.
I cannot recommend them highly enough.

21 degrees supplied and installed the triple glazed windows and doors into my house during a wider retrofit project. Communications with the team have been excellent throughout and their aftersales service is second-to-none! The windows and doors are fantastic quality and are helping make the house so cosy and secure. The panelled door has transformed the appearance of the house and has made a huge improvement.

Excellent service under Green build but since is going to 21° not happy with the service an arrange for a service on my heat pump to be advised there was no engineers to do the work. I then email back to say if there is no engineers are there no longer Providing new heat pumps still no response

Our heat pump was installed initially by Go-Eco who couldn't have been better. Great service, good communications, very happy customers. Fast forward to now and the subsequent takeover by Green building renewables and then the rebrand to 21 degrees and the service is now appalling. We have a contract with them for servicing and we have had terrible service from them. The main engineer is great (and tells me he is leaving) but the rest of team are hopeless. Our heat pump has been not working properly for nearly three months and they were supposed to fix it today but then an hour beforehand they inform me someone ordered the wrong part and they don't know how long it will take to have the right one sent out.
We will be looking elsewhere once the contract ends next year.

£25k spent with original company Go Eco, which changed to Green Building Renewables. No problems with these, good service. Since becoming 21 Deg, poor. Service booked for said HP, no one turns up and no communication why. Told to find an alternative an alternative supplier.

Great stuff.

Used this company when they were Green Building Renewables, to fit a battery to our solar pv system. Getting the quote seemed fine and we were keen to use a local company - they had recently done a Solar PV installation for our next door neighbour. The install was not without issue. The installer somehow managed to drill from the outside, through the brickwork, through the cavity, through the plasterboard and into the internal room! He wasn't far off electrical cables coming up from a plug. He also left the driveway in a disgraceful state with sharp offcuts in an area where two small kids play. I informed them and they apologised. I meanwhile set about redecorating the damaged wall. He also complained to us when fitting that the battery was too heavy for a one man job - not sure that was anything to do with us?!
Following the install, every time we went on holiday the battery would fill up and then the system would shut down. This took 3 visits by engineers who all diagnosed the issue differently, until one finally made a change that seems to have fixed it. Each time it happened we lost income from generation payments, having spent thousands on the battery itself.
Fast-forward a couple of years and I needed a copy of some paperwork regarding the battery install that I couldn't find and got in touch with them to ask if they could help. No response to my emails. In the end I found the original.
Then, I needed to get my generation meter replaced with an upgraded meter. Rang up the office, spoke to Daniel who abruptly told me to email him and he would come back to me. I did so, and got nothing in return not even an acknowledgement of the email. This was two weeks ago. Sent another email this time with my phone number added. No response. I also used the online form to request a quote for the job. No response. In the meantime I contacted another local company with good reviews. In the two weeks that I have had zero response from 21 degrees, this other company have provided a quote, answered all my questions about FIT eligibility, and attended this morning to replace the meter. Very helpful fitters who left no mess behind. I don't know what has happened to Green Building Renewables / 21 degrees, perhaps they have outgrown themselves. But the complete disregard they seem to show for existing customers is appalling. At some point in the next few years there is every chance I could upgrade my solar PV installation and/or install a Heat Pump. For the sake of not bothering to respond to me about a £200 job or some paperwork, they've now lost my business and looking at their reviews, I'm not the only one. I could never recommend these guys whatsoever.

Had a powerwall and 10kw of solar installed at my property. Rowan the surveyor was excellent from the get go answering all my questions and even sourced the particular panels that I wanted biracial ones as they are much more efficient and not much more cost than standard. The team at main office especially Natalie handled all the paperwork and obtained the permission from the DNO. All went very smoothly from start to finish.
Install team were good lads had four there most days as had a slate roof so took a while for the install.

Good handover set up Tesla app etc with me before leaving.

Performance of system is excellent even in getting excellent results bill reduced from £9 a day to £1.50 a day now. Well worth doing a great company to deal with.

If you are considering solar and or battery you should take a look at these guys.

Note added a similar setup to my partner’s property and again install was excellent and the saving are great.

We had solar panels and heat pump installed by Green building renewables (now renamed 21 degrees). Terrible service. Install was significantly late, with much turn over of personnel, and some installers not having the requisite knowledge. They had to send an engineer down who knew more but that further delayed the install. And now half a year later we still have not received all the expected paperwork. We tried calling and emailing multiple times and we just kept getting fobbed off with promises they are looking into it. nothing has materialised so far. This is very disappointing.

Friendly and professional, from the office to the installers.
Highly recommended.

The windows were installed in 2 stages and throughout the team were helpful, supportive and efficient. The fitters were very good at minimising the disruption and worked quickly but paid attention to detail.

Quick and accurate response to questions raised relating to equipment and products supplied. Good installation documentation with items supplied.