24hrslocksmith Reviews 541

He was very patient and nice and he did his job perfectly thank you Adam

Excellent service

A complete and total fraud. Claimed the lock was high security which it wasn't and needed drilling which it didn't. Drilled the lock, claimed the inner mechanism was broken and would cost 389gbp and then when I refused to pay what do you know it was working.

Vandalised my property with their promotion stickers. When I rang and complained, they came and had a look at it, said they would go and get some varnish to repair it, then drove off and never came back. Absolute cowboys. Do not use these people, there are better locksmiths around who won't damage your property to get work.

Crooks!! On 2 April, I was charged £600 incl VAT for a lock change for a "high security" ERA lock which costs about £33 from Screwfix. The call out fee was £55 and then I was charged £189 for labour because my lock was 'high security' and charged another £189 for the new replacement lock. The locksmith then proceeded to charge another £75 and when questioned what the fee was for, he refused to give a straight answer. I will be reporting this company to the appropriate authorities

I locked my self out of my house and Robert came quickly.

He’s a very kind and patient person, did an honest job, was very quick and professional. Thank you Robert.

Adam the locksmith came in no time and easily open the door! Also applied a discount :)

It was late on Easter Sunday (after 10pm) and I had locked myself out of my flat. I called for an emergency locksmith and he came within 30 minutes and 10 minutes later I was in my flat.

Thanks Adam for your quick service and for charging a very reasonable rate.

Quick response time, lovely customer service from Robert who is situated around Croydon.

We got a quote of £55 to fix our window lock. they said it would be £95 because they would need to drill out the lock to fix. (not mentioning that it was an additional (£95) and then an extra £40 for a new lock all of this WITHOUT VAT. he did the work and wouldn't clean up the mess he made even after he was asked to! and charged £228 instead of £55! - They are Fraudsters STAY AWAY

Fantastic service from Ruben, very efficient, professional and a lovely person. Thank you very much for coming out at 1am to help!

Very disappointing experience. The locksmith gained entry to my property but then refused to secure the front door unless I agreed to a new lock costing £800. A mother with a one-year-old child, is left in a very vulnerable situation with no lock on the front door unless an excessive amount was paid.

There only optionI they provided was an unnecessary and extremely expensive replacement rather than being offered a reasonable option to simply secure the door. I would strongly advise others to clarify pricing and options before using this service.

I did not take up their service. I found another locksmith that did the job for half the cost.

Rude Staff.

Asked for a quote, they coudnt provide the service.

I asked if they had someone to refer, replied

"google search"

Juts dont use this company.

If to sell they are treating you like this, imagine the after care????

CROOKS! Got locked out of my flat and called them for help. They told me on phone to have around £160 at hand (I specifically told them I only had £200 in my account which was true as I’m struggling financially right now). ‘Alex’ came 2 hours later and drilled the lock off (took him 40 seconds). He then tells me its £192 for his labour so far, and to get a new lock put on I’d be looking at OVER £300 EXTRA. I had to pay the £192 and then just live without any lock on my front door until I found another locksmith who charged me a normal price. ALSO, after I turned this guy ‘Alex’ away (admittedly I did express that I thought he was an extortionist), he through my old key and lock at my door as he left. Honestly despicable service, I was so in shock that I cried after. This is an organised crime gang genuinely.

Marius was great! Super fast service, professional and polite. Would 100% recommend

⭐ 1 Star – Extremely Distressing Experience

I had a very poor and upsetting experience with this locksmith service and feel it’s important to warn others.

When I first contacted the company at around 6:30pm, I was quoted a standard call-out charge. This was not out of hours, so I expected transparent and fair pricing. However, when the engineer arrived, the situation quickly became concerning. He said he needed to drill both my PVC door and my front door, and throughout the process he kept adding extra charges with little explanation – for opening the door, drilling the lock, and fitting a new lock.

At one point I was quoted **£1,100**, which I found completely shocking. I was alone at home with my two young children and felt under a huge amount of pressure. The situation felt very uncomfortable and intimidating, and it honestly felt like I was being taken advantage of during a stressful situation.

When I managed to get my husband on the phone, he advised me to leave one of the doors unfixed because of the excessive cost. The engineer then suddenly reduced the price to **£860.40**, which I still felt was extremely high. I also felt pressured to pay because I was told that if I didn’t pay, the work he had already done – including the door handle he had just fixed – would be taken off again.

The following morning, the same engineer called claiming I had not paid the invoice. I immediately sent him proof of payment. Only after I said I would be contacting the company to complain did he suddenly offer to come back and fix the other door for free, which raised serious concerns for me.

When I returned home after the school run and closed the red front door, I realised I could not open it from the outside. Only half of the latch had been removed, which meant that once the door shut it locked with no way of opening it from the outside. This left the door in a worse and unusable condition than before.

To make matters worse, the engineer also left metal fragments and debris across the entrance area. With two young children in the house, this was a serious safety concern and I had to clean up the mess myself.

Overall this was a very distressing and unprofessional experience. I felt pressured, overcharged, and left with unsafe workmanship. I would not recommend this company.

Marius was amazing! he really helped us and did the job in less than 10 minutes! we really trust him now! Great job! Would be glad to recommend for all.

This company is a scam. Charged £618 for a drilled lock which they didn’t even try to pick. Told me it would £200 and then said the new lock wasn’t included, which would be an extra £250 plus £55 call out and £55 labour costs.

A very professional service. I called them on a Saturday evening in London and the locksmith was with me within 30 minutes. I am very grateful to the locksmith and so glad I called your company. Your chap sorted my lock problem very quickly and I was so glad to get into my flat. Very grateful. Your company is now on my speed-dial for any future emergencies. Thank you.

What a waste of time this company was. After calling around a few companies I chose this one as the person on the phone was extremely helpful and polite. I was told that they carry a lot of parts with them so can do most repairs straight away. Booked for 11am, was told the engineer would call 1 hour before appt time to confirm arrival time. I received a call at just after 10am saying they were here. Spent 30 seconds looking at the door handle and said it needs a part and asked how long I was home for. I explained that I could be home for a couple of hours. They said they would return within the next couple of hours. After 4 hours without any communication I called him and he said he would be at least another 1-2 hours. I explained again that I was supposed to be going out. He then said that 6-7pm would be better so I agreed to be home for 7pm. By 7.30pm he hadn't shown up. I tried to call him but no answer so I called the office and explained how unhappy I was. They called him and he called me back. He said he would be approx 15-17 mins. After another 50 mins I again tried to call him with no answer. I then called the office and explained that I would like to cancel the job and I would get another company in to do the work due to the poor communication and customer service and advised how dissapointed I was now having wasted most of my day off and being in a worse position than when they started because the door handle is in a worse state than it was before he took it apart .