A dear friend sudden passed away and I wanted to get something personal to give to his grieving mom. She instantly started crying holding it saying she feels like she will always have a piece of him w... Toon meer
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First of all I don’t write many reviews, so let’s give credit where credit is due. I ordered a personalized 3d crystal keychain with picture inside. It was ordered late on a Sunday night, and within... Toon meer
Bedrijf heeft geantwoord
Seen your product at the Petvalu tradeshow. Absolutely loved the product, the quality and how quickly it can be produced on site. Owners and I are discussing bringing one into our store at some point.... Toon meer
I've ordered from 3DCrystal twice now. The first time was easy and straightforward, all done on their very simple to use website and the crystal came out looking incredible. The seco... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
"We want the person who is giving our 3D Crystal as a gift, to be as excited about giving it, as the recipient will be about receiving it. And its my firm belief that when there's sincere, un-compromised focus on such a vision, revolutionary innovation is realized" Riyaz Datoo Founder & CEO
Contactgegevens
Verenigde Staten
- 1.800.990.4010
- 3d@3dcrystal.com
- 3dcrystal.com
4,8
Uitstekend
2K reviews
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absolutely delighted with my order the…
absolutely delighted with my order the artist was very patient with me sending over a good few ideas of what I wanted until I was happy and they got it perfect the staffs customer service was 10/10 very helpful and friendly I’ll definitely yous them again
12 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hey Aran,
We’re so glad to hear you’re absolutely delighted with your order. It’s wonderful that the artist could patiently work through your ideas until everything felt just right, and that the final result came out perfect. We also appreciate your kind words about our team’s helpful and friendly service.
We look forward to creating something for you again in the future.
— The 3DCrystal Team 💎
Antwoord van 3DCrystal.com
Hello George,
We truly appreciate your kind words. It’s wonderful to hear you found both our service and quality incredible. Thank you for sharing your experience with us.
— The 3DCrystal Team 💎
Confusing interface and poor connection to payment systems
First the website is atrocious, cluttered and slow response times to start with, and a design that harks back to the last century.
Second, the interface to payment providers is absolutely horrendous; my first credit card was declined, Paypal was not working, the chat person offered no help, and I eventually had to create a new separate virtual card to get it to work.
Third, the interface for adding a personalized engraving is awful. It is unintuitive, as it is unclear whether or not you need to resize the text to get it to fit in the frame. You can adjust its size, but once you have made fit the desired width, you cannot move the text to a different location on the image. The wording that accompanies the selection of adding engraving states that it will be placed at the bottom of the front face, but then why confuse everyone by asking the customer to enter the text on the image itself. It makes no sense, especially since there is a text box below the option used to select engraving. But you cannot enter anything in it. It gets filled out after you enter the text on the image itself...
I have bought crystals from 3D-Crystal in the past and the quality was good, which is why I was coming back, but this last purchase experience may deter me from doing it again. I give it 1 star for purchasing experience and website and 5 stars for product quality, for an average of 3 stars.
19 februari 2026
Antwoord van 3DCrystal.com
Hello Roch,
We are sorry to hear that your interaction with the website was not up to par with the wonderful product we take pride and joy in creating the gift.
We often recommend that when websites like ours experience slow response time, it could indicate a multitude of factors such as internet connection and browser cache history load.
As for the PayPal server, it appears that it was experiencing delays in their terminal lately. Unfortunately their internal connection is out of our control. We would love to recommend that you reach out to us via email at 3D@3DCrystal.com and we can lend you a hand personally with your gift. Our team has seen the wonderful designs you have been working with over the past few years and enjoy every moment we get the chance to work with you.
Please share an email with us in advance on your next gift and we would love to help you with a complimentary preview and complimentary discount. 😁
— The 3DCrystal Team 💎
Antwoord van 3DCrystal.com
Thank you! We hope that the gift creation was smooth and enjoyable.
— The 3DCrystal Team 💎
Was one of the coolest thing at PBX
Was one of the coolest thing at PBX, did a photo with my car. Thanks Ray
18 februari 2026
Antwoord van 3DCrystal.com
Awesome! We hope we get to help once more whether it is another car or image of loved ones you want to cherish.
— The 3DCrystal Team 💎
3S Crystal Outstanding!
The staff did an outstanding job helping me with converting two photos into one. Customer service throughout the entire process was top notch and the delivery was as promised. The final product that we received was truly magnificent! 3D Crystal thank you so much.
13 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for your kind words. We’re so happy you loved the final crystal and that the process felt smooth from start to finish.
It truly means a lot that you trusted us with combining your photos. We appreciate you!
Antwoord van 3DCrystal.com
Thank you for the 5 stars. We’re so glad you had a great experience with our customer service team.
We really appreciate your support!
A Perfect Heart Felt Gift!
She is going to love it! It came out perfect guys thank you so much.🙏This is her favorite photo of her and her father who has passed away. I highly recommend to anyone looking for a heartfelt gift. Makes the perfect gift for an Anniversary, Birthday, or Christmas.
9 februari 2026
Antwoord van 3DCrystal.com
Hi Timothy,
Thank you so much for your kind words. We’re truly honored to have helped create something so meaningful for her.
It means a lot that you’d recommend us. We appreciate you!
Antwoord van 3DCrystal.com
Thank you for the awesome review. We’re so glad you loved the look and uniqueness of the crystal.
We really appreciate your support!
Antwoord van 3DCrystal.com
Thank you for the 5 stars. We’re so happy you were pleased with both the service and the product.
We truly appreciate it!
Staff love 3D Crystal etchings
We have ordered at least 4 etchings from 3D Crystal for our staff who have lost either pets, spouses etc. All of the staff have loved the etchings so much. It has become a tradition in our company when a staff member has a loss we get an etching done for them. Thank you 3D Crystal for your great service. Their delivery is right on time and the product is always quality plus.
17 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Thank you so much for your continued trust in us. It truly means a lot that our crystals have become part of such a meaningful tradition within your company.
We’re grateful for your support and kind words about our service and quality.
Website seems pretty east to use and…
Website seems pretty east to use and configure. See how the product comes out!
16 februari 2026
Antwoord van 3DCrystal.com
Hi Frank,
Thank you for your review. We’re glad you found the website easy to use and configure.
We’re excited for you to receive your crystal and hope you love the final result!
Antwoord van 3DCrystal.com
Thank you so much for your kind words. We’re so happy everything was perfect and delivered quickly.
We truly appreciate your support!
Easy and nice
13 februari 2026
Antwoord van 3DCrystal.com
Thank you for your review. We’re glad you found the process easy and nice.
We appreciate you choosing 3D Crystal!
GREAT AND FAST SERVICE!
11 februari 2026
Antwoord van 3DCrystal.com
Hi Rafael ,
Thank you so much for your wonderful feedback! We’re so glad you’re happy with our service 😊
Easy to order and upload pictures fast…
Easy to order and upload pictures fast delivery service
8 februari 2026
Antwoord van 3DCrystal.com
Hi Tammy ,
We really appreciate your feedback! Glad to hear the ordering and photo upload were simple and the delivery was fast.
— The 3DCrystal Team 💎
Jason is as great to work with!
I wasn’t satisfied with my first order so I called to let them know. Jason my customer service representative agreed to remake the item at no charge to me! The item was remade and sent to me on time being as though it was a gift. I appreciate the customer service and the above services to make sure that I was satisfied.
2 februari 2026
Review zonder uitnodiging
Antwoord van 3DCrystal.com
Hi Terri ,
Thank you for your detailed feedback. We’re delighted that Jason and our team were able to remake your order and ensure it arrived on time. Your satisfaction is our priority, and your kind words motivate us to keep delivering excellent service.
— The 3DCrystal Team 💎
The only problem i had was to get the…
The only problem i had was to get the picture I wanted put in but i finaly figured it out i tried to send a message to the help button but it didnt help me
11 februari 2026
Antwoord van 3DCrystal.com
Thank you for your feedback, and we’re sorry for the trouble you had with uploading your picture.
If you need any help with future orders, you can give us a call at 1-800-990-4010, or reach out to our live chat agents — we’ll be happy to assist you!
very disappointed 90$ wasted on low…
very disappointed 90$ wasted on low quality... your system is awful you give the impression we will get highly visible product and that is not the case. I will not recommend and will voice my disappointement in every ad you post on facebook.
10 februari 2026
Antwoord van 3DCrystal.com
Hello Sylvia,
We're sorry to hear that you did not get the experience and product you deserve. We would love to hear more and lend you a hand.
Could you please speak to us by sharing images of what you received via email at 3D@3DCrystal.com?
We have dedicated agents that will not hesitate to provide you the undivided attention to your recent order. Please reach out and we would love to take a look at your order.
Thank you!
— The 3DCrystal Team 💎
I’m pleased with everything!
I’m pleased with everything. Got it practically in a day! The quality is on point. I was a bit skeptical at first I must admit however that was for no reason at all lol. I would recommend!
9 februari 2026
Antwoord van 3DCrystal.com
Hi Joel,
We’re so happy to hear you’re pleased with everything and that your order arrived so quickly. It’s completely natural to feel a little skeptical at first, especially when ordering something so unique, so we’re glad we were able to exceed your expectations.
Thank you for your recommendation and for giving us the opportunity to create something special for you.
— The 3DCrystal Team 💎
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