6ginternet Reviews 

the webpage for payments has never worked in two years. now there's no chatbox to ask for an email payment link. you phone the number, there's no answer. then there's the internet falling off every month.

I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top marks. Despite high winds, heavy rain, he installed the fibre service. I am very impressed after only one day.

New to opus after sky ditching me, seem ok so far the chat is quick and helpful resolved my issue straight away, I will keep you updated

Had some issues with my internet keep dropping out, the lady who assisted me on the online chat was very helpful and stayed until the issue had been resolved! Excellent service, friendly and fast response time.

Excellent customer service

Robs u then tells u you can't have your money back for 2 weeks to month when in that time i get payed 2 times before I get It back

I'd been with 6Gi for a few years when I finally got fed up of the speeds which keep dipping and calls to customer service to fix. Issues were more common than I would have liked, but to give the company their dues, they were always quick to resolve (eg an engineer was sent out the same day as they were in the area - this would never happen with the big companies).

I put up with the glitches for a while, putting it down as teething problems given they are a fairly new company, the speeds were good (when working) and the price was very reasonable. 3 years down the line, I finally gave up and switched provider, needing better reliability for when I need to work from home.

This is where I really became stuck. 6Gi do not provide bills, only generic invoices that gives the final amount payable. I required a final bill with a breakdown of charges (early termination fees, admin charges, services used up to switch date). However they kept sending the same invoice which just contained the one amount with no further information.

Incredibly frustrating as the new provider can not cover the 90 pound termination charge without relevant paperwork from 6Gi, which they just don't seem to be able to provide.

Thinking of going to the ombudsman with this as I'm hitting a brick wall with 6Gi.

In summary, 6Gi are OK if you're looking for cheap, fast broadband and you live in an area that doesn't have fibre. But you ultimately get what you pay for.

Very helpful and quick response

Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning.
We had a few issues when we first signed up, mainly cos they somehow duplicated our information onto another persons service, locking us out. This was when 6g first started circulating so could have been a learning hiccup.
Speeds were generally high, getting 100mbs regularly. A little dip here and there, the router mainly the issue with dropping out and rebooting itself for no reason. Service stopped for 2hrs max before the router was active again.

And hey, the guy left a free hook in the wall outside where he bound the ladder. Free hook!!

AVOID AVOID AVOID

By far one of the most frustrating companies I’ve ever dealt with. We were without internet for five days and the only way to reach them was by waiting up to three hours on the phone, I eventually got through but when I mentioned I would like to leave the agent terminated the call!! I switched to SKY in June, and for months I repeatedly requested an early termination invoice—via email, letters, and phone calls—so that SKY could cover the fee. After five months, all I finally received was a distorted screenshot of the invoice. The service has been awful and incredibly stressful, and I would not recommend them to anyone. The customer service (when you finally get through) is shocking AVOID at all costs.

WARNING !!!!!!! OPUS - HOPELESS !!!! Stay well clear from these jokers, absolutely appalling service, useless and rude customer services and does Not provide what they promise. Never ever had such a diabolical misfortunate experience.

It was suppose to be wireless. They dragged their feet in installing the router ... then told us we can't have wireless and we can't cancel because the contract was with open reach and past the cooling off period so we was stuck in a 24 month contract with a company that we left them for. It's nearly close to the 2 years and I can not wait to change. It's been 2 years of frustration.. constantly out. Not reliable enough for important work video calls. Out children one who is at university can't always get their work done as its consistently cutting out. No help from customer services either they're worse than the product. Avoid, avoid, avoid. It's an exceptionally bad provider and I this is my first negative review I've ever left.

Very helpful always gives the best service for customers 👏

FRAUD!!! Worst company ever DO NOT ORDER ANY SERVICES FROM THEM!! sent my a bill of over 500£ from an adress that i lived 2 year ago,without any bills or notices just email that for some reason i owe them.... on the otger adress they installed tere equipmant and the internet did not even work,i called the to cancell since it does not work,they said i cant cancell.got the internet from another supplier... still waiting what will they think off this time. Worst experience ever!

i wish i could give this company a ZERO star rating! first of all, they are terrible with communication via email, they just want to make sales and trap the customers! the wifi connection is weak and always having issues with, they dont seem to care or understand, most important of all, every company has a manager, but these guys say they dont have a manager, so how do you expect to getbthe service you require when there is no one to hear your say, ect.
AVOID! AVOID! AVOID!
jason and chris, the engineers shouldve fixed both of my issues before leaving the property!

The lady was very professional and helped me with my problem thank you

Poor company poor broadband. Took me a while to leave. I had 6 months of issues and it wasnt taken seriously. I was not compensated but after complaining to the ombudsman I managed to leave with no charge. This review was based on an experience in 2022.
I would like to add that after originally posting this a few weeks later I was called by a rep from 6G Internet (now opus) asking if I could remove the review, even saying it would harm the business and the employees working there. They even asked what I would want to remove this review. I mentioned that if they called me again I will mention this on the review. I thought it would be dishonest if I didn't ammend my review to reflect this phone call conversation.

I joined 6G Opus Broadband this month, and the service I ahve been given is one of an excellent service. The engineers, were polite and made sure everything was working as it should, they even got a cup of tea (3 Sugars lol) I could not fault this company, customer service is also excellent, especially Amelia she does everything i needed.

I would HIGHLY recommend 6g Opus Broadband.

I love this company have great speeds friendly and good knowledge only downside is i was confused with who owned the company but after my phone call every thing was explained clearly

Very fast no messing problem sorted in 3 mins, so far so good, definitely better than my last company