6ginternet Reviews 

Avoid unless you have no alternative!

I first signed up with 6g because there was no fibre connectivity where I lived, the adsl offerings from the "big players" in the area seemed to cap out at about 2mbps, 6g claimed to be able to offer 100mb speed and the service was on a rolling, month-by-month agreement, so I thought it would be worth giving them a shot.

I don't think I ever actually achieved anywhere near the advertised speed, often experiencing quite the opposite! Many times the connection couldn't even properly sustain one Teams call for work, even when nobody else was in the house. I must confess, though, that I didn't have quite as many total outages as some reviews suggest, probably only 10 across the 4 years I ended up being with them, and in the absence of too many alternatives, we just lived with the poor speed.

After being with them for about 3 years, they seemed to have been taken over by or renamed to "Opus" and immediately tried to get me to commit to a contract, rather than the month-by-month service they had always provided. Despite 3 or 4 pestering calls from them, I don't remember agreeing to this, but they seem to have switched me over regardless.

In May 25, I decided to shop around for what other deals were available now that the "big players" have installed fibre connectivity in my area, and to my surprise I received an email from 6g/Opus quoting a large cancellation fee for early termination. Called them to discuss and they claim I agreed to this contract in Feb 24 (when the first sales calls started to come from Opus), so I made a subject access request in the hope that I could review the call recording they claim to have in which I agreed to this contract, and was initially laughed at by the agent, dismissing my right to access this data. I reiterated what I was asking for, and reminded them of their obligation to provide it, and the agent said they would.

Having chased this up they have now admitted that they never raised the subject access request in the first place, in a surprise to nobody.

I have decided to change my provider anyway as the service really is so poor that even if I do somehow still end up having to pay a cancellation fee for a product I have been on for 4.5 years, it will still be worth it!!

Please do not use this internet provider there an absolute disgrace cancelled my internet with them and they still kept taking money out my account. After 2 months off not being with them they have just took £130 out my account there an absolute disgrace.. am seeking legal advice.. Do not use them

After finally coning to the end of my contract trying to cancel it is yet another headache. After the first few months of my contract and consistent problems and the worst Internet speed I've ever experienced and several complaints I decided to just get a new provider. But despite the awful speed and service I couldn't cancel without paying so kept the contract running even though it's never been used for the last 2 years. Now I've got to the end and can I get it cancelled, nope can't get a response to my written requests to cancel at all.

A genuine absolute joke of a company and that is not me just venting frustration. They give me ridiculously low speeds, but worst is how they deal with it. Ive phoned 20+ times but cant speak to a manager. Its a call centre in dubai. They wont let me cancel free of charge even though through their own admission I have been on a package of 11mb for 6 months despite paying for 73mb. They offered 1 month free when my speeds are still ridiculous and I want to leave. I was told keep calling and log issues and I can cancel which I have done but surprise surprise every time there is something that makes me have to stay on, or pay one more month. I have been in touch since November I kid you not and they have scammed and conned me of £150+. Joke of a company

Been with 6G for several months and there hasn't been a single month where I've had steady broadband. My Internet has been so intermittent and I have raised this with them every month! Shocking service. I would recommend no one to use opus for their broadband. It's not only disruptive for me with work and studies, but also for my kids! Very unhappy with the service and nothing gets done despite how many times I've complained. And long queues to get through to an advisor only to receive horrible customer service. Do not move to 6G/Opus!

I hate this company. I'm paying for 100mb and getting nowhere near that, 35mb on good days and 2mb on bad days. Customer service is a joke and doesn't help long term. Stay away. I get better speeds with 5g mobile broadband.

There should be laws protecting customers from these guys claims of good internet to be continually let d9wn by poor speeds and terrible connections. Stay well away. My contract is up soon and safe to say I'll be running away as fast as I can. The worst provider about hands down.

I have never had such a bad company and internet in my life. I do not recommend it to anyone. It is better to pay a little more for good internet quality and go to another company.

Fantastic Customer service! Answered all my questions and got back to me expediently. Very polite and solved my issue immediately.
Many thanks!

The internet is quite good for the price and the help is very good and fast

After having abysmal connection speeds for over a week, I eventually got through to customer services last Sunday at midday. I was informed that my service would be improved in 24-48 hours and I would receive a phone call to confirm when they had rectified the issue. It is now Wednesday 3pm. The internet is worse than it was, I have received no call and am currently on hold after my 8th attempt to get through to customer services since yesterday. This is a common occurrence with 6g.

6g internet took money out of my bank account without my say so.
I was trying to pay my bill and before I received a link, Somehow they took 3 payments.
6g then told me it would take 21 days for the money to go back into my account.

The fact that they took money out of a bank account without my say so.

I can't believe they are not sorting this out straight away,so I get my refund back asap.

If they can take money out of an account real quick, then they should be able to put the money back straight away.
Especially when they admitted it was their fault.
They should also process the refund asap instead of making the person who lost money through a mistake they made.
You would think they would want to sort it out asap.

Worst Internet ever, we moved in our new house 12 days ago, the Internet is bad non stop every single day, we rang them multiple times, said they will fix it, never did, I want to end the contract but asking for 380 pounds, hahahahaha never will get any money cus from 12 days we had good Internet for 1 day fully soo yeah. don't choose this provider.

Absolutely terrible providers and phoned so many times about the speeds was getting or the internet was down, phoned today to cancel my service to be told there is an exit fee of £360, Take me to court cause there is no way on this earth I'm paying that for an exit fee. I asked which calling centre are you based he replied burnley no way was I speaking to someone on burnley not with his accent he stated where is your proof 🤔 honestly stay well away from this service

Top service tech support mega helpful amelia went above and beyond to fix my issue.

I was just checking to see if they were still in business and I'm surprised that they are. I managed eventually to get them to cancel my contract as the internet was off more than it was on and The receiver device they put on the roof fell off. When I did manage to win the fight and get them to cancel my contract, I had no internet at all for the remaining time before I switched. Two tin cans and a piece of string would be more reliable. Just to add as a follow up to your reply. Everything was as I said above. There was hardly a day went by without a problem. When I said Ofcom have a rule that if a problem is not resolved in 30 days the customer has a right to cancel the contract but 6G said they don't follow those rules and refused to end my contract. I had to fight for longer to get the cancelation and from then until I started a contract with another provider you left me with no internet connection at all. I should have pressed for compensation but I was just glad to get a working connection elsewhere

Very professional, courteous and got me back online.

Very helpful great service at a great price 👍 for very fast Internet

Opus Broadband. Internet connection keeps dropping. Phoned several times. Gets reset and then drops again. Seems like a problem with a "transition" site. Completely fed up. Stopping me from working. Did not have any problems previously, but having to make so many calls - which take forever to get answered - has really made me lose faith with the company. Now looking at cancelling contract and going with an alternative supplier, even if it costs more money. Oh, and asked for call backs from someone a bit more senior to explain what has been going on and yet to receive any call. Not good service. It is a shame.
Edit 18/06/25:
So, almost three months after posting my review Opus reply. Seems about right for them. In the interim I have had all my equipment replaced and, thankfully, have only had a couple of breaks in service. However, I will not be renewing my contract as I still have no faith in their service. Not interested in any more conversations with them. Just want to see out my contract and leave.

Very heplfull and polite
Thank you so much