6ginternet Reviews 

I've been trying to cancel these clowns for months. Every time they change their mind about when I can cancel. Now its after the router was returned. Clowns and a total rip off. Do not use. You have been warned.

I was having issues with the internet and my speeds were criminally slow. I rang up, spoke to Denzel who was not only a really nice guy but sorted my issues straight away. Honestly I cant say a bad word about this guy and the service I got once I got through.

APPALLING!
Wifi worked for a few days after installation then never worked, constantly dropped out, and spent hours trying to speak with customer service, charged an extra £10 per month for the mesh system that never worked. When I tried to cancel, they told me the charge was £350.00 cancellation charge. Awful customer service - I DO NOT RECOMMEND THIS SERVICE.
A contract agreement was made between two parties, supplier failed to supply service, yet still charged us.

Update 1st June - still the worse internet. Never works. No one answers phone on technical support. They are a complete rip off. I never have internet that works but I have to pay for another 12 months. You stay on hold for 30 mins then they cut you off.

Worst internet and customer service I have ever experienced. Do not put yourself through the pain. I have had 12 months of intermittent, rubbish internet. The customer service has become non existent. I have been waiting for a call back for over 6 weeks. I email and call regularly and get automated responses with no outcome. I will be taking it further.

Good evening,
I have been with 6G Internet almost 5 years now, at first when I was under the 2 year contract the Internet speed and connections were causing issues, however this somewhat improved over time. This morning I lost Internet connection around 10.30am, I rang 6g 45 minutes later and Charles was not very helpful he said he couldn't do much and would pass the issue over to a senior colleague who should help resolve the matter soon and I would be updated. With no updates by 2.30pm I rang them again and spoke to Denzel who wasn't much help either having done few basic checks and said I've spoken to my senior colleague who is onto the matter and we should resolve it by the end of day. Come 6pm still no updates or Internet I rang again and Charles answered my call telling me I was back online, when I checked devices there was no connection and he said well I'm sorry there's nothing I can do, I asked to speak to someone senior who could help me and he said you will have to wait til the morning as no one else is on call now. I find the services very poor, no proper communication between the staff and not all on board with what is going on and just got fobbed off with sorry but I can't help.I now have to wait til tomorrow to see when this issue will get resolved and when asked about downtime, I was told I'd get a day back of connection but what about the inconvenience of no connection where family members are working from home?. I'm definitely looking elsewhere for my Internet services and would not recommend 6g.

Dario came to update our internet routers as the internet had a problem. He was extremely helpful and explained everything he would be doing and why so we understood the process. He carried out the work efficiently and then checked everything was running correctly. His customer service skills were fantastic, and he went through everything with us to clarify our understanding. Dario was polite, friendly, knowledgeable and extremely professional and an absolute credit to his company 6G iinternet.

Clayton the engineer was fantastic an asset to your company

The review is for the engineer called DARIO. Thank you for sorting out my internet and getting it all up and running again, such a lovely gentleman, couldn’t do enough for me. Your a credit to the company

I was left without internet for nearly a day. I spoke to someone at 3pm who said it would be fixed by 5pm and that they would call me back when it was fixed. No one called back and it wasn’t fixed by 6pm so I tried to ring but by then the helpline had shut. I spoke to Charles when the helpline opened at 9am the next day. He said he put me on hold and investigate but he just cut me off. I then rang again and spoke to Omer Zeb who was fantastic and had my internet back in 20 mins. He explained that the main mast had gone down and when it was fixed they should have reset my roof box but no one had until he’d done it. Omer Is an absolute star and deserves praising, thank you Omer.

Internet is shocking goes down on a daily basis pay for 100mb get 31

Mr durrani was very helpful my service where down since last night and was very upset because last night nobody was able to resolve the problem and I gave another call in morning and Mr durrani was able to resolve in just 10 min thanks

I've tried twice to try and get there services, the first time they hadn't installed a close enough antenna thats in line with my house to be able to have there service. However the second time, which was probably a year later (Feb 2024) i inquired about getting it again, given another antenna has been installed on a mast thats closer and in line of sight. However they come back saying am not able to have it. For the system they have set up line of sight from the reciever on the roof to there antenna on the mast is whats best, however a little off is fine. But i checked the line of sight before placing an order for tere service. From the roof where the first technician checked there is 100% line of sight, maybe a small tree in the way but only by a branch or two nothing that would make the service unable to work. Also the second time a techniciandidn't come to the house to check and apreantly they don't need to, so why did they the first time. My house is ona little lane just of a normal road which is 9 times out of 10 people cant find for whatever reason. But even after providing picture proof that line of sight is possible they just said its down to the technicians. Yet no technicians were seen, im in the house all the time, so yes i could of missed them but If i was able to identify line of sight then how is it possible they couldn't.

Internet outage every day you have to reset sometimes several time before it comes back on and if it goes off late at night good luck there's no one to ring no emergency number to ring just a robot on chat and they never get back to you it's shocking

A waste of money. Not worth the 26.99. Shockingly bad customer service. Lies, scripted excuses and being spoke to like I'm the inconvenience. Been promised a new router 3x and still not recieved it. Call waiting times are no less than 30 minutes so I wouldn't hold your breath. Better companies out there who are more reliable and professional. Using my mobile data to write this review. Update.Having problems again 1st of May. Spoke to the most arrogant person I've ever spoke to who is also going to send a router. Told me i was lying and my Internet has no problems. I can't pay on the 1st as I don't get paid till further in the week and the caller had to throw in my face that I was late in my payment even though that wasn't the reason I had no Internet, how unprofessional is that. There is an over 300 leaving charge so that's not an option and I have to wait till 2025 to end my contract. I have spoke to friend who also have 6g and they are experiencing the same problems

By far the worst service provider imaginable, I would rather walk on glass then spend another second with these scamming morons.

Endlessly disconnecting.
Hours waiting for them to answer and still no help.
Regularly just going off for days at a time.
Never getting anywhere close to what's paid for, yet you can't complain because you have to use their built in lying speedtest.

You can get through to tech support within just a few minutes.
No more waiting ages like with the main large providers!
Also they keep you on the phone whilst they fix the fault and keep you updated all the time.
Great service and local office.

i have been with 6g for just over 6 months and i’ve had good working wifi for 3 weeks of that period the rest of the times it has been off and not working the past month i’ve had around 8 engineers come over to fix my wi-fi and i still have problems. it got to the point where a engineer came at 11am and left at 12:30pm and the second he left it stopped working, i rang back at around 12:45pm and another engineer had to be sent out the same day and he didn’t leave for 3:00pm. the internet worked for 3 hours after he left and stopped working AGAIN. cancellation fees are above £300 when i’m already paying for something i’m not even getting and haven’t been compensated a penny. (if i could upload screenshots of the amount of emails and phone calls i’ve had with them in the past 2 weeks. i’ve sent around 15 emails in the past 2 weeks and not one has been responded too and i’m currently on hold with them as i’m writing this i’ve been on hold for almost 1 hour and 7 minutes.) wish i could post the screenshots!!
do not go for 6g worst provider ever!

First of all I feel it is important trust pilot need to have an option of rating below the 1 star option as this is not a true reflection. Tryst pilot should have a scoring system which starts with Zero or No stars.
I would like to begin with all singing dancing internet service, became apparent over a period of a few months to be unstable.
We placed internet boosters in the home which made a difference. Working from home put it to the test, initially worked fine, but the line could not accommodate more than 2 people working from home.
You either froze or you were ejected from the meeting. This lead to making numerous calls to the customer service team. On occasion I have waited 29 and 30 and the record breaking 49 minutes before someone answering. Sadly it does not end there, on carrying out speed tests on the line I would get under 1.2 MB, 3.4, 6, 32,45, 49 and even 74 MB and when you challenge them about it they claim to have done a test and always receive scores of over 100MB. Immediately they are on the defensive and claim it is impossible to get less than what they are seeing on their test equipment. Many occasions I stated I have been ejected from teams meetings and had to go to the nearest office to continue with my work, so much for home working.
At one instance the customer services expert asked me to carry out a speed test on the router and got 43Mb, he said maybe I should move closer the router to get the desired outcome, I asked what he had on his screen, he claimed 45MB. I said I could not get any closer to the router as I had carried out the test by placing it 10mm, YES 10MM away from the router. The expert proceeded to go through a series of disconnections of wiring and reconnecting sequence. A technical reboot. This gained to make any difference.
I had been advised by the technical department the 100MB line was not sufficient and I needed a 300MB line on checking it was not available.
A further suggestion of mesh system to be placed around the house at my expense later a revised offer of half price at £5 was suggested then later a zero cost option. I once again spoke to technical department who categorically stated the mesh system would not work or boost the signal as I was only receiving less than 50MB at the router.
I made numerous calls and spoke to internet experts and awaited a call from a customer service manager, I also requested the operations managers name address and email which was refused and as per wanting to speak with a manager, they called but I was unable to take the call immediately and when I returned the call, I was told manager would return a call within 2 days. This his did not happen as I called on many occasions, I could provide a full log of dates and minutes I have wasted trying to call someone who could resolve the problem. I was so frustrated annoyed in lack of interest ti resolve but to push for fixes for gat did not work. They had conflicting internal issues between experts, which they accepted they were wrong then denied.
I can only say I had to terminate my contract with this company and agreed to pay all cancellation fees and paid any direct debits due. I am still a waiting a call from the customer service team.
I wound like to make people aware this 6G internet is not what it is, they over promised and constantly under delivered. Extremely Poor customer service.
A contract agreement was made between two parties, supplier failed to supply service, therefore a breach of contractthe contract has not been fulfilled. I will let the general public make that judgement.
I also intend to speak with my local newspaper, maybe an article highlighting the issues may help resolve customer queries and highlight the incompetence of staff working for maybe a decent company. ???
The date of the xoerience does not reflect as it is not possible to place an open date.

This review is for RYAN the super installer. My 6g internet ((5g really) has been a sham and the customer service has been terrible to be polite. However RYAN arrived promptly after 1300 and got straight to work, he was polite courteous, respectful and professional throughout. I collapsed in pain while RYAN was at my home and he kindly offed his assistant selflessly. THANKS FOR SORTING THE WIFI AND A PLEASURE TO MEET YOU. have a great night all the best. Thank you

Signal is too sporadic. Goes off all the time. Wouldn't bother wasting your money on it.