6ginternet Reviews 

Avoid at all cost no wonder they have changed they business name to opus

Worst broadband provider, I have ever experienced it take them 9 days to get an engineer out to look at why the internet isn’t working Can't wait for my contract to end.

AVOID AVOID AVOID

I had 6g Internet services installed. The installation was very prompt, and the initial experience was actually quite pleasant to begin with.

Unfortunately, the internet lets them down massively. I was doubtful that it would deliver the speeds they advertised due to how it works. Wireless transmission is asking for problems. For the first 2 weeks of my contract the internet didn't work at all, aside from the first day when it was set up.

6G sent out a new router to me and again, it worked fine for a couple of days. After that, it would constantly drop out, and even when it was working the speeds were 10% of what was promised in the contract.

I ended up cancelling my contract outside the cooling off period. Due to a series of complaint regarding my speed throughout my time with them, I wasn't charged a cancellation fee, which I am grateful for.

As mentioned previously, the customer service side of things never lacked, just the actual service they were providing was poor at best.

I would advise to not go for this service. I had generic FTTB internet prior to this which was slow, but a hell of a lot more reliable than 6G.

I hope they fix the issues with the service, once they do it will be well worth it. Until then, I would stay well away from them.

Having been with 6g for around 2 years I had a problem with my connection after having workers on my roof. Dario from 6g came out to my property he was polite efficient and explained everything easily for me to understand the process. The problem was resolved internet connection was fixed. Very happy with the customer service and if needed another engineer in the future I would request Dario again ⭐️⭐️⭐️⭐️⭐️

Worst broadband provider, no network most of the time and Cs being rude and useless.
Not sure what training you are providing for them in Altham but its pointless. Can't wait for my contract to end.
When they were fitting new connection they left hands marks all over my wall.... very professional
AVOID AVOID AVOID

I don't recommend the internet, it's absolute crap (the internet on my phone is faster) and the customer service office is a total failure, run away from this company as far as possible

Keep away from 6g terrible Internet speed they always have problems. My contract is finished in April with 6g then I'm off. Not long now thank god. KEEP AWAY PEOPLE.

Company deserves 0 stars. At the start of my contract I asked to cancel as the internet was shocking. I was still in my cooling off period and they send multiple text messages telling me they’re sending bailiffs to my door, the customer service is shocking the internet is shocking “can’t do nothing play nothing watch nothing” I have finally cancelled my internet after complaining for 3 months and they still want money off me (you ain’t getting anything) TAKE A CONTRACT OUT WITH THESE GUYS IF YOU WANT NOTHING BUT STRESS and 0 tech support. Only thing they could offer was sending me another internet router ( the size of a spaceship” to put in my house using even more electric and using another plug socket even tho I have a booster and I live in a small two bedroom house. AVOID AVOID AVOID!!!!!!! You only get 5mbps. Sometimes it’s 2.4mbps

P.s thanks for the reply I look forward to your call within the next 52140 working days. As you take forever to reply to emails and when I leave messages on your website they’re ignored :)

Mr Durrani Really went above through this entire process it’s been a really difficult and tough but he’s been absolutely incredible and deserves the recognition for his hard work to do anything he can to make the situation better very empathetic, Understanding and always went above and beyond his duty he deserves a higher position in the company maybe a trainer or call quality expert would be perfect and he would excel and improve the company a lot. I also want to say thank you to the engineer who came twice he’s excellent and deserves allot of credit for being so caring and understanding it was a pleased have him come to my home and work on my WiFi give that man a pay rise

I've been with this company for only 10 months and had nothing but trouble, they never answer the phone and if they do answer problem doesn't get sorted.
I advise everyone to stay away.
Yes feel free to contact me. Its now over a week since I did this review, and despite giving permission for 6g to contact me about this, I've heard nothing, and to top it all they're about to take another months payment even though the Internet speed is way below what I'm paying for and what was promised. Here we go again, as I haven't had any contact with 6g I'm updating my review as the speed is still terrible. Running at 22mb/second as I'm typing this. I've tried reporting them to other complaint companies but 6g is not recognised.

Whilst I had the service they were very good however on getting a better deal with another provider I cancelled my service with them, received the email to confirm this cancellation and thought nothing of it, a couple of months later I received a text and email telling me that I owed money and my speeds would be reduced to 1mbps, I contacted them and explained this error, I heard nothing until again the text and email I contacted again and this repeated I chose at this point to ignore them nearly 12 months later I have received another text saying the same thing claiming I owe over £200 I contacted the complaints email listed on their website and received a "none deliverable" email today I spoke to "Amelia" on their live chat who offered no apology just that "the cancellation request hasn't been actioned yet" and this would be forwarded to the department to carry out, I had to prompt them to confirm this would also remove the incorrect debt I had to them I had to ASK for an apology off them for any inconvenience, I was once an advocate of this company but after this experience i am disgusted and i will never recommend them as a provider, i fear that someone could have paid this money incorrectly owe to them in another situation and tp not even say sorry for their mistake is shocking!

Started off good, now have constant outages lasting for days at a time, I got the Internet because I have a new born baby and need it for the baby monitor, pretty pointless when the WiFi is constantly down.

Sent emails to complain got nowhere, in the end phoned, they said they had no emails recorded from me even though I have replies
in my inbox, I told them I want to cancel without paying a early termination free as the service was sub standard to be told they don't have to by law unless my Internet has been off for 14 days, my call got passed onto the next fella who said it was a sector problem, I asked how long the problem had been going on for as my WiFi is always down, he said over a month which is more than the 14 days but he did not have the authority to cancel my contract so someone will ring me on Thursday.

Bunch of cowboys if you ask me, dishing out terrible Internet and trying to trap customers in long contracts with their law speil

Thursday will be my last day with this company as I'll be canceling my direct debit at the bank and fighting any repercussion through court, I'm just waiting on the phone call to see if they do the right thing to save me some headache

Firstly, to clear up any confusion around the company name. At the time of posting this, 6G (the cellular standard) is not yet commercially available. The company’s name, “6Ginternet” is deceptive and not reflective of the technology they’re using to provide their service. Unfortunately, the deception does not end here.

The service worked well for the first few weeks. The speeds were generally much better than the alternatives. However, the stability became increasingly worse over the following months, resulting in frequent outages, some lasting several days at a time.

Phone calls to customer service took upwards of 30 minutes to pass through queues, and each time resulted in very little help. We were frequently told the customer service representative was unable to assist directly or request an engineer call out. We were told they would raise our issue to a technical team, but we did not hear anything back from this in any instance. We were also informed we were not allowed to contact the technical team or management ourselves.

This lasted several months which impacted several people working from home. The outages were unacceptable, and the only course of action we could take was to sign up for another internet service with a different provider as backup. This meant an additional contract with additional costs.

After outstanding persistence, we finally managed to get an engineer called out. The engineer was informed they were completing an install, not a repair. However, they were very helpful and offered to inspect the router. They found a hardware issue with the original installation potentially causing these issues. This should have been dealt with appropriately at the first instance with customer service instead of dragging us along for months.

Fortunately, our area was installed with fiber optic recently. We decided to cancel our contract with 6Ginternet as the quality of service was not being upheld to standard from their side. Every time we attempted to cancel our contract through customer support, they hung up the phone line. We were finally able to cancel our contract by threatening to contact Ofcom.

In all fairness, the customer support team were as kind and helpful as possible throughout all our calls. However, it is clear that the company is structured in a way to shrug off customer complaints and prevent contract cancellation.

Durrani provided first class professional speedy assistance and was an absolute pleasure to speak with. in todays world where its almost impossible to get to speak with a real human being anymore, it was so refreshingly reassuring and so much more pleasantly efficient. Top class support and customer service

Internet constantly going off and can't contact anyone even using the voice chat.I have noticed some great reviews on the installation part but what's the point of great installation when the WiFi doesn't work

Denzil was a star, very patient with a techno fobe. He was able to split my broadband widths so that I could connect smart devices in my home. Denzil displayed fantastic customer service and solved my issue quickly and talked me through the process and waited for me to be able to connect. Fantastic service.

Our internet was installed ahead of schedule in appalling bad weather sleet and snow on 8th Feb. 2024 in Blackpool.
The 4 engineers namely Adam, Dan J, Scotty & Michael not only did a thoroughly professional job but made it an informative and entertaining experience.
Prior to leaving the lads ensured that all our equipment was working correctly and even helped us to connect our phones & IPads to the new internet.
End result the internet is now running at a blistering pace and we couldn't be happier.
Many thanks lads we highly recommend 6G Internet.

Mr Durrani was patient , kind and went above and beyond to help me :)

Excellent service. Engineer Steve was really pleasant and helpful and had my Internet set in no time and also cleaned up after himself.
I would definitely recommend 6G to family and friends

very helpful, and pleasent job done quickly and without effecting my day