AAA Reviews 3.911

I’m so done with AAA. It used to take under an hour (often even way less) to get a flat tire call. Now it’s just ridiculous. Gorgeous evening. No snow or weather. Just terrible execution of services - which is exactly what we are laying for.

I had insurance for auto & home with AAA, my payments were automatically pulled each month. Then I get a letter from my mortgage company saying I did not have insurance, when I looked in to it because AAA had been taking the money out they said they canceled my policy without notice because I didn't pay the $60 membership. When I tried to pay the mere $60 to get the insurance reinstated they said I needed to redo the whole thing, so I spent a hour plus on the phone re-giving information they should have had and at the end they wanted more than $3000 up front because I had a canceled policy. So I told them neverminded & got different insurance, then today I see that they sent my stuff to a collection company for $130 dollars that I have no idea what is for considering with ACH they take the payment out for the month beforehand.

I had one of the worst customer service experiences of my life with AAA, and it is completely unacceptable for a company that people rely on in emergencies.

My car broke down, and initially we believed it was a battery issue. AAA dispatched a third-party roadside technician who arrived after about 40 minutes. He was professional, courteous, and helpful, and we determined the issue was not the battery but that I needed a tow. Unfortunately, that is where everything went downhill.

After calling AAA again to request a tow, I was told the wait time would be 60–90 minutes. I explained that I had already been waiting and asked if the service could be expedited—there was no urgency, no accommodation, and no real concern shown.

I ended up waiting over 2 hours, and no tow truck arrived.

When I called back for an update, I was told my request had to be closed and restarted, which meant starting the entire process over again with another 60-minute wait. Again, I waited nearly 2 more hours, and still no tow truck.

After calling yet again, I was told the driver was “nearby” and would arrive within 25 minutes. That never happened.

Then, after more than 2.5 hours of waiting, I was given the towing company’s phone number—only to find out they had never even received a request from AAA for my vehicle.

At this point, I had been stranded for hours. A new request had to be submitted AGAIN, adding another 1–1.5 hours to the wait time.

After 5 hours of being stranded, I asked to speak to a supervisor. Even then, I was simply told to wait another hour.

In total, I was left stranded from 3:00 PM to 9:00 PM—SIX HOURS—with no resolution, no accountability, and no sense of urgency from AAA.

This was not just an inconvenience—this was complete disregard for my time, safety, and well-being. AAA is supposed to provide peace of mind in stressful situations, but instead, they created a nightmare.

The lack of coordination, repeated misinformation, and failure to follow through is beyond unprofessional—it is unacceptable. No customer should ever have to experience this level of neglect.

I am extremely disappointed and frustrated. AAA needs to seriously evaluate its towing dispatch system and customer service protocols, because this experience was a complete failure.

We spoke to someone on the phone and signed up for AAA entering us that our camper would be covered on our truck when we went to go use it needed it. It was informed to us that it was not because we did not have the correct coverage when we talk to them. They then told us that switching the coverage. We would have to wait 48 hours in order to use the policy because of their mistake. They refused to make any concessions and therefore we canceled our policy. Horrible customer service.

Prior to the past couple of years, AAA service was pretty good. However, I've had two bad experiences in the last 2-3 months. The most recent issue, a few days ago, involved waiting at night in sub-freezing weather far from home for a tow truck to come, then getting a call after an hour to tell me that nobody could get to me at all that night. The worst part was that someone actually lied to me and claimed they'd tried calling the whole time but there must not have been cell service. I was stranded right next to a cell phone tower. My phone only rang the one time I spoke with that person. Luckily the local police and a local garage were extremely helpful. Now I'm trying -- so far unsuccessfully -- to get AAA to reimburse me for the tow they couldn't provide. I have a AAA Plus membership which is more expensive, and I've been a member for decades, yet this is the treatment I got.

Moha Abdaljalil, the tow truck driver, went above and beyond to help me get home on Friday, April 10th, after I had a flat tire from hitting a curb on Monroe St NW in Washington, DC. Moha towed my car at 3:00 AM from DC to the Acura dealer in Laurel, MD, showed me what form to fill out and where to submit it, along with my car key, for Acura service to retrieve and start repairs later that day. Moha made sure I could get a Lyft ride paid for by AAA from the Acura dealer to my home.

Moha, you are truly your brother's keeper.

Patrick

The worst insurance experience of my life. They were slow, the person assigned to me was arrogant and condescending. After I sell my house I will NEVER get insurance from them again.

We had a wheel bearing go out on I-57 North near the Johnston City, Illinois exit. We called the Roadside Assistance number, 800-222-4357, four times. Twice we were disconnected. Once we talked to Olivia and once, we talked to Frank. Oliva promised we were prioritized because of the dangerous highway position we were in and would receive a call from a towing service soon. After several hours, we never were contacted. We called in again and talked to Frank. Frank kept cutting me off in mid-sentence. He had no record to our previous call with Olivia. He then promised to text a tire service we had provided him. We waited 15 minutes and contacted the tire service. Frank had never texted them. We had to figure this out ourselves and will be submitting our towing bill.

AAA’s Policy about not being able to take Passengers needs to be REVISED(?). My mother whose 78yrs called AAA for Tow Service.,My mom was Not Traveling Alone as we’ve told her it’s BEST to Always be Accompanied with a Friend. Well, AAA’s Policy is that they Do NOT take PASSENGERS on a TOW CALL.
( wth )?! So AAA then Leaves Seniors
aka ( passengers) behind to be Left alone & picked up by someone else. AAA is known to supposedly give PEACE of MIND when Signing Up & Paying for that Service. What type of Service or for that Matter Peace of Mind could anyone Have when a Senior is LEFT BEHIND?! Ppl, picture it being your Mom left behind Until her RIDE ARRIVES ( like really )!!! HORRIBLE POLICY / HORRIBLE SERVICE

In Charleston WV, service was great but the employees have NO A/C IN TRUCKS! That is horrible. TRIPLE AAA FIX THIS !

I’m leaving review for today; I purchased RV service on my Premier AAA membership for my motorcycle! I called today to have it towed back to my residence and they don’t have a towing service available for a motorcycle! If towing companies are associated with AAA don’t want to service motorcycles why offer the service or use the towing companies!

AAA is operating an automated claims system that is actively leaking consumer data to strangers.

After a not-at-fault accident, I spent 18 months dealing with AAA's claims department. During a string of aggressive settlement negotiations, AAA sent me an official email that contained the personally identifiable information of a completely unrelated claimant or policy holder. Their automated software actively mixed up files and injected another person's identity into my communications.

I filed a formal Privacy Incident Report directly with AAA's Privacy Department, demanding an investigation and confirmation that my own data hadn't been leaked to someone else. The response? Complete and total silence. They have completely ignored the report.

This is a multi-billion-dollar corporation that is prioritizing fast, automated pressure tactics over basic consumer safety. The fact that their system leaks identities is bad enough, but their deliberate cover-up and refusal to investigate a formal privacy breach is inexcusable.

I have escalated this massive operational failure to the Attorney General offices in California and Texas and the Department of Insurance. If you are an AAA customer, do not assume your private information is safe in their hands.

AAA has gotten expensive n useless. They offer practically no printed trip material. They use to have tour books which were great when out of the country. Now if you travel abroad n don't have internet. You are out of luck. Now they want you to print your info. Can't even save to phone. You if you have no internet then you have to BUT A TOUR BOOK. Over priced AAA. When my membership over. I will not renew it

I have been a loyal customer to this insurance company and their roadside assistance for over 20 years. They left me stranded on Forest service Road 425 and refused to come get me because it was not a county maintained road and there was a little bit of sprinkling even though there were BMWs and Teslas driving up and down that road, they couldn’t come out and get me.

They told me if I got towed into town that they could change out my battery so I got towed into town over in front of O’Reillys and then when I called them again they told me the best they could offer was either a jump or tell me back into the valley

So now I’m having to not only pay $400 to another tow truck company to get me over to O’Reilly’s but I also have to buy a brand new battery even though mine is covered under warranty for AAA

This has been the worst experience I have dealt with and it’s still not over because I’m stranded in a parking lot

Thank you very much for me paying all this money for full coverage and roadside assistance and not being able to get any kind of help from you guys

Call at 10:28 told 45 minutes for a tow truck..2 1/2 later still waiting. I've had the service for 4 years never used it. What a rip offf

I have been a loyal customer with AAA since 2006. I was needing my car towed to be serviced. They stated that I had to be with my car “in person” for the towers to tow it. I asked if a friend could be with my vehicle because I work and travel a lot. The place for it to be told is open Monday through Saturday and closes at 5 PM. No weekend service. I travel a lot and they told me that I could not have a friend to sit with my car until the towers come. There’s never a specific time for the towers to come and I can’t sit with my car for four hours nor can I get off from work at the drop of a whim to meet towers. My car registration, title, and insurance are kept in my car for verification, but that was not good enough. “ I still had to be there”. It has never been a problem in the past when towing services were needed. My car has been sitting for two weeks, because I can’t be there for the towers.

Worst customer service. Real bad attitude and seemed upset for calling to get a tow when I was stranded on the side of the road needing a tow. Save your money and do not subscribe since they will not come to get you. Called another tow truck for service however the $100 yearly subscription I paid for was wasted. Save your money. Paid for years and when needed to use was only given attitude

Triple A has been going downhill since 2019
Their costumes service is rude.The wait time for a tow can be anywhere from 6 too 8 hours i've had 2 batteries installed in 2 years.Both died within 8 months.They told me today to take it to one of their shops and get it recharged if the battery's not bad, why does it need to be recharged I'm a premier customer they should have just changed the battery. And got me back up and running now they're losing a long time member
Stay away!!

AAA has really fallen from grace.

Currently I am 4 hours into what I’m finding out will be a SIX HOUR total wait time for a single tow truck for a “priority” premier customer. The mere fact that AAA doesn’t have their own tow trucks is utterly ridiculous. Since they are essentially useless, customers would fare better cutting out AAA entirely and just calling the local tow company (since that’s all AAA seems to do anyway).
Reviews hold no weight…but a significant loss in revenue will do us ALL a favor.

This company has become a relic well beyond its “prime”.

Terrible customer service