Abbey Windows Reviews 

Great experience with Abbey Windows from start to finish. Kevin in sales was an absolute pleasure and helped us throughout the process. Rob did an amazing job at installation and was efficient, prompt and open to answering any questions. We’d highlight recommend Abbey Windows to anyone in the local area. Great team, great service.

Very good experience from start to finish and lovely installer Rob. Very professional, neat, tidy and friendly

I would like to praise the installation staff named Rob, he is really helpful and sensible for me and my family of the usage to the main door. He will also consider which is the best way for my mum who is an elderly. He is really awesome, I will definitely recommend him to the others.

Abbey Windows replaced 2 windows on the top floor. We are very happy with them, Scott fitted the
windows to a very high standard, working cleanly and thoughtfully at all times. They covered the furniture to avoid dust and that's a plus for me. Last year Abbey Windows fitted a bay window, which again excellent work, I just forgot to give a review on that occasion. Well done, I'll be back for more works.

From start to finish the staff have been courteous, understanding and professional. The fitters worked with great skill, excellence and were extremely friendly and helpful - going above and beyond, especially when our old windows proved a challenge to remove. They were a delight to have around. We shall definitely be using Abbey Windows again.

Excellent reliable and carefully detailed service

A clean job, well done!

My whole experience with Abbey Windows has been first rate. Chris in sales cam to see me was a true professional giving excellent advice. Louise and Graham in the installations department managed my expectations on delivery and installation with absolute clarity and due care and attention. My lovely new door was installed by Rob, who completed the work to a superb standard with a very friendly manner, with due care and attention. I will not hesitate to use Abbey Windows in the future for my Double Glazing and door needs.

Good luck with this company. Asked for a quote four weeks ago and although someone visited only paid a cursory glance at the window with not so much as a tape measure in hand . Clearly had no intention of doing the job and as such wasted my time .

Useless.

Another great job by Abbey Windows.
Jack and Josh arrived when they said they would nd did an absolutely fantastic job, we are very pleased with the new windows.
I wouldn’t use anyone but Abbey Windows for windows and doors.

I recently had an orangery built by Abbey Windows, and I couldn’t be happier with the result. The finished product is stunning and has transformed my home. The builders were clean and tidy throughout the project, which I really appreciated.

The project was completed on time, and any concerns I had were swiftly addressed by Garry, who was incredibly responsive and professional. Overall, I highly recommend Abbey Windows for any extension work; their attention to detail and customer service truly set them apart

Really happy with the product and the fitting service from Shane was excellent! Very friendly, respectful and tidy.
The only reason I’m not giving 5 stars is due to the lack of communication and clarity from head office. I had to call and chase a few times to arrange dates and times, therefore, feel as though there could have been a more proactive approach to confirming the fitting service.
Still a very happy customer!

In my 30-years of home and property ownership, I was exceedingly disappointed with the after-sales customer service, quality and longevity of the supplied window units, as well as the poorly sealed, insulated and finished installation of the windows and door units supplied by Abbey Windows & "Origin" Bi-Folding Doors to our newly purchased home in 2017. Consequently, I'd strongly recommend avoiding Abbey Windows & "Origin" Bi-Fold Aluminium Doors, in Reading.

Between 2016-17, we placed an order with Abbey Windows for the installation of new UPVC double-glazed windows, an "Origin" Aluminium Bi-Folding sliding garden doors, side and front entrance doors, roofline sofits and gutters all-around our home that we had just moved into, costing approx £20k in total. The Installation Teams were good, polite and seemed to have done a reasonable job over the course of the installations.

But after completion of the installation in 2017, during the winter periods we were finding a lot of draughts around the windows and door edges due to poor seals and installation. Also substantial condensation build-up on all the double glazed window units and the "Origin" Aluminium Bi-Folding Doors. So I again contacted Abbey Windows who at the time said it was due to "high levels of humidity" within the home and nothing to do with the installation, which was rather ludicrous since we have never experienced any such issues in any of our previous homes with newly installed double glazed windows. I also contacted "Origin" who are the manufacturers of the quite expensive Aluminium Bi-Folding Doors that we had installed, they said that it's an installation problem and to discuss with Abbey Windows, who we'd already established were not interested in addressing the problem.

Then only 3-years after installation, several of the double glazed units started to lightly mist internally which I didn't think much of and thought it was just transient. Also as a Family we were regularly travelling overseas and my understanding was that Abbey Windows provided a 10-year guarantee on all the windows and doors, so did not feel rushed to contact them again at the time.

By around the 5th year after installation in 2022, several more (approx 30-40%) of the new window units were misting and realised the units had failed. So I called Abbey Windows and spoke with the After-Sales Service Manager, whose name I believe was Simon. He advised that the double glazed window units were only covered with a 5-year guarantee, the 10-years guarantee was only for the UPVC frames, and that we were just 4-weeks over the 5-year guarantee period. He said they'd send a glazer around to check. Once they realised the extent and expense of the problem, we did not hear back from them. I chased-up and spoke with Simon who said that because we were just over the 5-year guarantee period they wouldn't replace any of the units.

Abbey Windows subsequently never got back in-touch again and were obviously not interested in resolving any of the double glazed window unit failures, installation problems, etc. Since then we've had a few more glazing units fail, and will have to replace them at some point in the future at our own additional and unnecessary cost.

Excellent job by Rob yesterday. He fitted conservatory door & side window. Informed all along & Rob was polite, knowledgeable & tidy. Next time we will be requesting Rob. Thank you so much.

Rob has been absolutely brilliant. He arrived on time and has been very polite and cheerful. The doors were fitted to perfection and was all done in 2hrs. The whole job looks excellent. We will always use Abby windows now and would request Rob when we get our windows done.

The whole process from the initial enquiry was easy and efficient
Rob, the fitter, did an excellent job

Excellent job, quickly and efficiently executed, Rob Melkle did an outstanding job.

Rob did a fantastic job installing my patio sliding doors, they look great! HeLeft everything very clean and tidy. Really happy with it! 10/10

Rob arrived on time, was friendly and helpful and completed the replacement of two windows to my satisfaction. Very happy.

Rob was friendly and completed the work quickly and did a very good job.