Abbey Windows Reviews 

Was told 10-12 weeks but wasn’t finished till 27 weeks and had to keep chasing them up on what had not been finished.
Don’t believe them on there time scale and stay away

Gavin came yesterday and replaced an original Edwardian sash window. It was done with such care and hardly made an impact on a wall that was only tiled a month ago. Really impressive. He was not able to finish the job as the depot had run out of trim. It was possible to get it on a 24 hour delivery, but failing that, it could be a few days to a week. Not the fitter's responsibility, but the team in the depot to order. He said the team would let me know. I knew they wouldn't. This has proved to be Abbey's real weak link in the 14 weeks I waited for the window. A simple message once lead time kicked in, just to let you know how things were progressing. They never did. I always had to ask. Today, I asked Abbey about the trim. Nothing back from anyone. However, I wasn't surprised. The stars are for the initial sales process and Gavin, the fitter. In the meantime, I wait. I think I will be waiting a long time.

We love our windows! We went to Abbey Windows' showroom and Rob guided us through the various options, making it easy for us to choose beautiful windows that met our exact requirements. They were then well fitted by Graham and the team. They even requested additional keys from the manufacturer for us, which we received within a few days from the fitting. Highly recommended!

I researched 4 different companies for the work we wanted. Abbey were the most cost effective and had the most knowledge and experience working with the Ultraframe product. The whole process from start to finish was very smooth. Rob in Sales, Mike in Surveying and Elaine in billing were all very helpful. Even James the MD was great at keeping me up to date with progress and answering any questions I had. The team managed to come up with some solutions in the design process to ensure we still ended up with the finish we wanted. The work started on time and the workman were so quick because they knew the product inside out. They were clean, tidy and thorough. Great company, really happy with how our new extension looks and would definitely use Abbey again.

They promise to install within 12-13 weeks time but installed after 5 months but came with wrong size, it's OK atleast I got my new windows, but installed back door window with wrong design, make a complain but said they fitted with right design. So please think twice to buy windows from Abbey Windows.

Everything about the service from Abbey has been exceptional, from the communication all the way through to the team of installers/sub contractors who all went the extra mile with our project! We had a new conservatory roof and replacement windows

Rob and Jack completed installation of windows and doors on ground floor flat. They were always on time and worked quickly and efficiently. Both very polite and kept everything tidy as they went.

We have been dealing with Abbey Windows for many years now, great company to deal with and extremely friendly

The team at Abbey Windows are excellent to work with, always going the extra mile for their customers. Highly Recommend

Stay away! One star because zero is not available. Have had a leaking conservatory roof for one year. Allegedly fixed a few months ago but still leaking and now waiting more than two months for repair. Very limited communication without any excuse offered. Have to keep chasing and no one taking ownership for service. Certainly not value for money either!

Rob and Jack from Abbey windows installed our windows today. What a great team - they came on time and worked quickly and efficiently. Both were polite and tidied up as they went. I would thoroughly recommend Abbey and in particular Rob and Jack! Thanks both.

Ashley and Adrian both helped me to get the project started and completed accurately  on time, my completed conservatory  is a perfectly finished product with high quality craftsmanship.
My neighbours are astonished by the latest design,quality of the conservatory construction, It totally transformed the look of my house in a very impressive way..
Adrian greatly supported my entire conservatory  project  by fulfilling modifications,ad hoc requests and following up with a work plan accurately without missing provided planned dates..
I will 100% recommend Abbey windows for any extensions/conservatory works as I am very happy with the finished product and looking forward to going with the same company for my future extension projects!

Our extension by Abbey Windows is beautiful everybody involved could not have been more polite,helpful and professional from sales ,design ground crew and installation,we can honestly say the end result has enhanced our lives

I have been very impressed with the reliability, efficiency and attention to detail from Rob at this company. All too often workmen let me down, but not this guy.
Finally found a really good one, very happy!

We chose Abbey based on their status as a Which? Trusted Trader and they lived up to their reputation throughout a multi-faceted job.

Unlike a competitor who quoted £32K and dropped to 16K when we said no - cementing their status as rip-off merchants - Abbey's Salesperson, Neil, had a refreshing attitude of a fair, set price for the job. He thoroughly listened to our needs, explained the products, and suggested solutions to potential problems. As my wife is disabled with rheumatoid arthritis, Neil took care to ensure she could open, close and lock the doors and windows during our later showroom visit.

The surveyors who visited were professional, highlighting areas needing care, such as wood cladding and electric wires, and even sorted out the replacement cat flap in a large patio door.

Most praise, though, goes to Abbey's ever-friendly fitter, Peter. From the moment he arrived at 8am on day 1, he barely stopped working over the next 5 days despite sweltering conditions.

Our job included removing two large wall sections for new roof-to-floor windows, and new French doors. He also had to negotiate a botch job by previous owners which left a sizeable gap and a view of the roof above our old patio doors.

Window fitting is a skill involving large amounts of making good afterwards. Peter's rendering, plastering, pointing, and commitment to finding solutions were second to none, and no request or question was too much trouble.

We're delighted. Abbey's all-round approach has transformed the house.

We would 100% recommend Abbey Window, not only is there work excellent, but their customer service is superb, always returned calls, as any building works can raise issues, all of which was resolved ASAP

My husband and I are so pleased that we selected Abbey Windows to install our conservatory. we explored at least 5 other alternative companies. The team of professionals were always so very respectful and the quality of work was exceptional.

We are just putting finishing touches to it, but we are just so proud of the extra unique space that we now have.

Rob and Jack has just fitted our Patio doors and they were so good. Very tidy and gave instructions on how to use to door lock it etc and how to clean it. So helpful

Abbey Windows built a conservatory for us in our previous property, we liked it so much we got them to build one on our new house. Great service. Highly recommend

We live in a 1948 built 3 bed detached, without wall cavities which means that though the roof is well insulated, the walls are straight through to whatever winter brings. The plastic windows were warped to the extent that new seals made no difference, and the glass panels seemed to encourage rather than prevent condensation.
We decided to have the lot replaced, and chose Abbey windows on the grounds not only of cost but for the efficiency and straightforwardness of the original quote. The quality of the new windows is leading-edge, the installation process was exemplary, and the house is warmer to a degree that I had not foreseen. Highly recommended.

We have had a very poor experience with Abbey Windows, Reading.
From 1st installation it took 4 months for them to complete and rectify the work (we had paid a large deposit 3 months prior to installation).
In negotiating our final balance following our complaints we were told that if we didn't pay the full balance within 24hrs we would be at risk of invalidating a warranty and they copied a debt collection company into the email. To put this into context the final work was only complete on 25.3.22 and we ourselves contacted them on 28.3.22 ( the following working day) to negotiate paying the final balance.
We would not recommend this company at all.
They have put us through an incredible amount of stress.
I would not wish our experience on anyone else.