ABC Maintenance London Ltd. Reviews 140

Fast response, good service and nice customer service!!!!!!!

I've sought the expertise of ABC Maintenance on a number of occasions now. They've consistently provided top quality customer service, work and results.

I needed an older central Hob extractor fan replacing, the model number did not allow for easy identification, ABC Maintenance helped with measurements, identification and shared best options with me all in the same morning. The Extractor fan has been ordered and this two man job been planned for next week. The Manager was one of the most trustworthy and honest tradesman I have ever worked with.

I recently had the grill repaired in my electric double-oven. The company were very efficient in calling me back after I made an enquiry on their website. They were able to come within a couple of days, and when a part needed to be ordered it was done right away and the repair re-booked as soon as it arrived. The repairers were polite and efficient, and the pricing was reasonable.

I called the company at 10am and by 1pm, Dimitar was in my flat to fix the washing machine and dishwasher. He was efficient and friendly. Diagnosed the issue within seconds and sorted it out. Same with the dishwasher. All done and fixed within 30 mins. Considering it’s the day before the Jubilee weekend, I’m super impressed with the company and Dimitar. Very reliable and trustworthy and reasonable pricing. And it’s nice to work with an ethical organisations that solved the issue and didn’t try to drag it out to make more money. Highly recommend the company. Will definitely use again if needed. And if you get Dimitar, you know you will be well looked after.

Trian delivered excellent service, he was efficient, timely and professional - replacing the washing machine rubber with a brand new one (which is a lot more technical than you think). The end to end service from ABC Maintenance London was smooth and seamless and would definitely recommend!

Late last year my washing machine and microwave needed to be repaired. ABC Maintenance sent an engineer who had no regard for one's property.

1) Despite having warned the engineer, he failed to follow instructions to refrain from putting anything that could scratch wooden floor. At one point i had to move his workbench from our wooden floor (Note: his workbench did not have rubber fitting on a two of its legs), meaning that there was high risk of scratching our wooden floor.

2) Despite having a no shoe policy in our property, he ignored this and wore shoes without covering throughout the property.

3) The engineer clearly had a mask but did not wear it properly whilst on site. This was extremely upsetting for my partner.

4) He clearly did not have the appropriate tools as he struggled for an extended period of time to simply pull out/put back the washing machine. I personally put the machine back for him in matter 3 min after he had struggled for 30+ min.

5) The engineer failed to look carefully on microwave and locate the product label. The label is clearly fitted at the from of microwave door. (Note the product details are key to finding the right repair part).

6) I then informed the Service Manager, Jordan Kalenitzov and Head of Accounts and Senior Service Manager, Kristina Mincheva about these issues. Despite the failure to record the details of the microwave and carryout a basic diagnostic, I was invoiced.

7) I was then asked by Jordan Kalenitzov to look for the product information myself even though I had paid for their services.

8) When I emailed Jordan Kalenitzov and Kristina Mincheva and raised these points and the fact that a proper diagnostic had not been carried out, they ignored my communications.

I would not recommend ABC Maintenance. Any customer that does not want to be dealing with unprofessional (what I call Mickey mouse companies) and throw money down the drain - should stay clear of ABC Maintenance London Ltd.

I am very pleased with the service I received from ABC maintenance. Dimitar came around to fix my oven, he was very polite and very professional, he found the problem immediately and was able to fix it, he did such a quick and perfect job. I definitely recommande using their services.

Excellent service by Dimi. Washer & dryer was up and ready in no time! Even though a prior engineer misdiagnosed the problem, he was able to quickly figure out a solution. 10/10

The engineer that came to fix my wash machine today in West Wickham was super polite and identified the problem straight away. My wash machine was fixed in no time!

Thank you so much!
Daria

Very poor customer service.
I was recommended this company.

It’s the second time I have had poor service from this company. There won’t be a third.

When I first called I was told that they don’t fix washing machines! I called back as I knew that they did.

I had arranged an appointment to get a washing machine fixed. I asked if the plumber could look at my dishwasher while they were here.
They offered me a discount for two appliances , but I was still confused as why I was being charged £48 for another call out?

When amicably I queried being charged for “two call outs” for one visit, the manager accusing me of not wanting to pay, cancelled my visit and put the phone down on me!

I lost a days pay and still have two broken appliances.

Thank you for your reply ABC Maintenance.

Your reply demonstrates that your customer service is indeed very poor because you do not understand the number one rule of customer service- the customer is always right!

A “ call out” means that you call someone out ONCE to repair something.

Therefore I was simply asking you why you charge people for a call out fee on each appliance as well as the repair fee when the technician is already at the house? You are the only company I know that does this.

As a customer, my question was fair and reasonable.

As as manager, your reply and action was not.

I needed my mother’s fridge/ freezer repaired. This company was recommended by another appliance repair company that has received excellent reviews. However, I was concerned that any repair might be expensive or worse that the appliance could not be repaired.
I should not have worried. The engineer was punctual, efficient and repaired the appliance without any fuss. Excellent service.

ABC Maintenance are a great company to deal with. After being treated awfully by another repairs company I found ABC Maintenance online, this was the best thing I did. Every person I have spoken to have been friendly and helpful.
I would like to provide feedback from the visit we received today - Dimitor the engineer was professional and knowledgeable of the items and how they operate, thank you for his great service.

I am extremely happy with my experience with ABC maintenance. Their customer service was always attentive and quick to answer any queries I had.

Yaro was very polite, kind and efficient worker. He was able solve my broken oven issue and install a new one very quickly!

I would recommend them to anyone who needs their services.

Yaro was an absolute delight! Was in and out like a flash and went above and beyond to fix everything we asked of him. Thanks very much and will definitely be asking for him again. All the best.

Ivan from ABC maintenance fixed our hob and dishwasher. He was pleasent and was helpful with answering any questions.

Ralph

Easy to book and arrived the following day within the time slot provided. Trayan got to work immediately and completed the task (fixing washing machine) promptly and without any apparent difficulties.

Excellent work, friendly fast and knowledgeable.