Ableworld - Hanley Reviews 

Tried to scam my elderly parents out of £750 for a part on there stair lift they did not need.
Able world in Stoke sent there engineer out after the stair lift started struggling to climb the stairs, Everything pointed to the batteries failing the engineer replaced the battery's which he said made no difference so he swapped them back and said to replace them would be pointless then diagnosed it needed a gearbox at £750.
My father run this past me and I was sceptical with the diagnosis so I ordered new batterys myself and replaced them which fixed the problem immediately.
I am of the opinion that he deliberately deceived my father for financial gain they also charged him £80 for the call-out.

Supported my elderly mother in visiting the Hanley store - looking to invest in a walker and strolley trolley. We received excellent/friendly support and advice from all the staff, in particular, from Jonathan. He patiently availed us of the relevant product choices, endeavouring to find the most suitable equipment for my mother's needs. His empathy and understanding of her situation was brilliant. I am pleased to say we eventually found the best equipment and my mother went home feeling good about her experience in the Hanley store. Access to the store is very easy.

Fantastic experience at the Stoke on Trent branch . Chair ordered then delivered the next day .We were served by Jonathan who took the time to demonstrate many chairs to us . Really very pleased.

After purchasing a stairlft for my parents which was fitted today,I can honestly say the service and fitting was brilliant,Simon the fitter was so pleasant and really helpful,credit to ableworld

Just purchased a mobility scooter from Ableworld Hanley, Stoke on Trent and am more than happy with the whole experience
The lady (Helen) who served us was so knowledgeable and answered all the queries and reservations we had
Her demonstration was brilliant we hadn’t got not much idea with regards to mobility scooters but feel that Helen certainly matched us to the best one for our requirements
Helen was so friendly, made us feel at ease and we would certainly recommend Ableworld to our friends and family

Good experience from purchase to delivery

Company brought a colt executive for me too try as due to bad falls and illness i cannot get into a car etc..
The store from stoke on trent were brilliant..Carl & Raegan were so patient for an old disabled lady heavyweight who has never driven before…You didn't feel rushed or anything….Thank you very much….

Carl and Raegan just fitted a chair for my mum. Outstanding advice and demonstration. Couldn't ask for more. Awesome.

We bought a 4 wheel walker, then decided to change it to a 3 wheel walker.
I would like to say what an absolute pleasure it was to deal with Johnathan at your leek road stoke on trent store. Johnathan went above and beyond to help us, Johnathan thank you for your help, politness,advice, care 🙂

I went into the store today with little to no idea what I wanted or even needed beyond the very vague description of "chair" as I've been told that I can't rely on crutches anymore due to my increasingly frequent falls.

Charline was the one who led me through the decision making process and she did it with so much grace and compassion. There was no upselling or rushing. Just facts and advice. I was talked *with* rather than talked over or talked down to. Healthcare workers could learn a thing or two from the employees of this store.

I was given the opportunity to try the desired product for as long as I needed to and Charline explored all the alternatives with me as well as supporting products that I asked about. Couldn't help but notice that the store has quite a large variety of products on offer and at very fair, competitive prices. Will be switching to buying my medical supplies from here.

After making my purchase and rolling off into the proverbial sunset my pre-booked taxi suddenly cancelled on me and I was struggling to get another on such short notice. The wonderful people of this store saw me sitting outside looking a bit lost and not only asked me if I'm okay but after I explained my predicament they helped arrange for alternative transport, made me coffee, and chatted with me while I was waiting. I'm immensely grateful for the kindness and hospitality.

Thank you everyone who was with me today and I'm looking forward to visiting in person again!

We took Mom in to look at the boot scooters. Dawn served us and nothing was too much trouble. She knew the products inside out and answered any questions with confidence and solid product knowledge. She fully explained and demonstrated the ease of putting the scooter into the car and had us complete the process too. The checkout process was quick and she explained the insurance and guarantee on the product we purchased. Very satisfied customer.

Excellent service by Jonathan extremely helpful with the demonstrations

I made my first visit to Ableword on behalf of a friend on Wednesday, 3rd August 2022. A member of staff, Helen, was extremely helpful/friendly/diplomatic and with her guidance I was able to purchase exactly what I needed.

My Sister & I visited Ableworld Store Hanley Stoke on Trent with our elderly mum 01/08/2022, we were looking for bath lifts. The Bellavita bath lift had been recommended by a friend of the family.Staff member Jonathan served us & asked how he could help, we explained to him what we were looking for, to which Jonathan then gave us a demonstration of the bath lift in the shop, he was very thorough and showed how it all worked, was very helpful & knowledgeable about the product, even though he'd worked at the store a week. My mum purchased one of the Bellavita baths lifts.

Dawn was very helpful during our first visit to ableworld, she was understanding warm and explained everything we needed to know about the mobility scooter. Dawn also interacted with my mother about grandchild and animals.

Bought rise and recline armchair. During my visit Charline was very helpful. Good range of chairs on display and ready to try. Chose the one I wanted and breezed through the paperwork. Chair delivered 2 days later by very professional gentlemen who made sure all was fine before they left. Thank you very much

Amazing staff Dawn and Charl really went above and beyond to help with a problem with my husbands wheelchair. This is excellent customer service. Can’t thank them enough. Definitely employees of the YEAR!!
Would highly recommend to anyone.

1 star because there was not an option for zero stars. A very unsatisfactory experience over the jubilee weekend. (Also not the only bad experience I've had with this store.) Unhelpful staff at store and head office. Was not kept informed by engineer and no contact from anyone. They were informed the gentleman needed it back before the holiday as it is a necessity for him to get out of the house. After several phone calls by myself I'm unable to obtain any information until Monday when engineer returns!!! Could or would not lend the gentlemen a scooter even though their mistake. Stuck at home for 4 days while everyone else out enjoying themselves. DISGUSTING SERVICE

Dawn was really helpful and kind. Fab service, dad’s reclining chair will be delivered really quickly. I would highly recommend the store, can not fault the staff.

Visited to purchase a scooter, the staff were very friendly and welcoming and didn't leave us waiting at all. A full demo was done of the scooter we left with this purchased. Delivery was due the next day and arrived bang on 11am as promised. Delivery guy was also a friendly chap. Scooter looks lovely, time to take her for a drive =) Thank you to the team and to Helen who was our server.