Ableworld - Hanley Reviews 

My mum and dad have used Ableworld quite a few times and their service has been excellent. They have just been in for a new bed, delivered this week and helped install by 2 lovely fellas. Thank you

We visited the store on 21/01/22, we were assisted by Charlene who did an excellent job explaining the features of various scooters. Charlene explained the difference between the models we were interested in and showed us how to dismantle,put together and explained .Charlene did such a good job that we returned to the store on 22/01/22 to purchase a Jolly scooter. The staff who served us today Dawn and Mark both did a great job. You should be very proud of your staff ,Charlene,Dawn and Mark. Many thanks,June and Paul BRAGG.

Wanted to say a big thankyou to Charlene from the Ableworld Hanley store. We brought our dad in to try riser chairs and scooters. Charlene was knowledgeable, extremely good at demonstrating and talking us through various options but also very kind. I dont often write reviews but Charlene gave excellent customer service despite knowing that Dad was unlikely to buy on this first outing at looking at mobility aids. Very impressed.

Just wanted to thank Charlene of Ableworld Hanley for her invaluable help. Her most friendly and professional manner was able to advise and guide me on my purchase of a recliner chair from their great choice of products.
Thanks very much for your help Charlene.

We needed advice re potential purchase of a mobility scooter. Dawn explained the different types of "lightweight" models, gave us good advice allowing us to ride several models and to fold / disassemble as well as to check if it would easily fit in our small car. We spent an hour at Ableworld and were not pressurised at all but decided to buy and take away our choice at the end of our visit.

Having spoken to a very helpful Charlene on the phone, about my father's bath lift that had stopped working, I went into the store for it to be checked. Mark was absolutely wonderful, testing the old one, sorting out a replacement, showing me how to set the new one up at home. His customer service skills and product knowledge are fantastic and he made my trip to the store a complete delight! Having left an item in the shop, he was also extremely kind and delivered it to my home after finishing work, proving that he really does go the extra mile ... or 2! Thank you so much Mark, I would highly recommend you and Ableworld at Hanley. I hope your managers appreciate what a wonderful ambassador you are for them.

Just a quick thank you to Mark in Hanley. I am a trainer from the local bus company and Mark has promoted the mobility assessments that we carry out. This means that a customer of First Bus finds out that they can travel with their new scooter on our service and the fact that they require a scooter will not stop them from travelling. Mark has made it clear that a free service is available to his customers from First Bus, who will come to your home, assess you on your new scooter and issue you with a pass to travel. Fantasic work Mark, hopfully we can continue to develop this and work together in the future

Visited the Hanley branch on 23/11/21. Lots of stock on hand to look at. Very helpful staff especially Mark. Great customer service, knowledgeable, friendly and nothing seems too much trouble. Not purchased anything as yet but will probably in the near future when final decision made!

Purchased a wheelchair for my Mother who has Alzheimers . The staff were exceptional. Warm friendly very helpful and knowledgeable and nothing was too much trouble. I would highly recommend them . Mark and Dawn at the Stoke on Trent branch are a brilliant example of true customer service . Many Thanks

I took a relative to Ableworld in Hanley Stoke on Trent. Dawn was not only very efficient but also patient and showed a natural empathy with my sister in law. We bought what we needed and then the situation changed drastically. I went back to the shop and once again the service was simply brilliant from the manager to the other staff. I cannot recommend this company more highly.

Visited The Hanley Store And was served by Mark. We required a wheelchair for my father who has very limited mobility. The knowledge and care given by Mark was excellent and he gave us great confidence that we had made the right choice without any pressure at all. Would highly recommend.

Both my parents purchased armchairs from here with lots of help and brilliant assistance from Mark. Very lovely and pleasant chap that made it so much easier for them to make the right choice. Nothing was too much trouble, fantastic service. Thanks Ableworld special thanks to Mark. Thumbs up from us.

We visited Ableworld Hanley for the first time two days ago, to look at. Mobility Scooters for myself.
We parked on their car park and were greeted by Dawn. She would have been happy to let us browse, but I wanted advice so we chatted about what I was looking for . She showed us a lovely pavement scooter, which was just the right size and very reasonably priced. I had a try on it around the shop and on the car park. After deciding this was the one I wanted, she slowly went
through how to dismantle it to put in the car if needed. She explained all about the battery etc I felt reassured how easy it was. I decided to have the breakdown cover as an added reassurance. Dawn said she was at the end of the phone for any queries. I paid and she loaded it into the car. I am delighted with it and delighted with the service I received.

Would like to thank Mark and the team at joiners square, Stoke on Trent, for all their help. I am a landlord at a local pub and we had bought a second hand mobility scooter for a customer which we had problems with. They quickly tested the batteries for us and charged them identifying the problem for us. Nothing was too much trouble and as a result i will always recommend them to anyone who may need their assistance. 5 star service

Excellent service quick and friendly would recommend to anyone.

Mark was very helpful, he gave good advice to us, nothing was too much trouble. Happy with my purchase thank you

I visited the Hanley Store Mark and his team were friendly and unrushed and very knowledgable l brought a scooter which allows me more independence in my daily life i,m loving it i would recommd highly

thank u so much Mark and Team
David Rhodes

I always receive terrific customer service from the Hanley Team. They are well informed about the products and give sound advice. Recently I was looking for a specific hand rail that would clamp onto the side of the bath, but I couldn’t find one. However The Hanley Team did track one down, for which I was extremely grateful .

A massive thank you to Dawn at the Hanley (Stoke-On-Trent) store. We needed an electric bed & chair for my mum to come and live with us once discharged from hospital following a fall

We needed a quick delivery and Dawn went out of her way to assist and get a prompt delivery

High recommended

Brilliant customer service. Unrushed, warm, friendly and knowledgable. I checked prices before I came and they were as cheap.

Mark & Charlene we’re both very different but equally brilliant in their approach.

I’d go here again in a heartbeat.