Access Card Reviews 626

I didn’t realise the Thorpe park access pass had changed and they managed to urgently approve it on a Saturday. I am so grateful for such a fantastic service

Staff were amazing and was kept informed. Very easy to apply for

Super excellent communication. Very kind and supportive, First class

Quick and no messing

Nimbus Access Card needs 10/10 The customer service is Outstanding. They helped me on a Sunday which is amazing. Always replying to my emails, keeping me updated on my daughters card renewal process. I cannot stress how helpful they have been.
100% recommend Nimbus Access Card

Very speedy and efficient. Thank you!

The application process for an access card for a client who has the need for three carers was very easy. The team listened carefully to the needs and were extremely helpful throughout. Everything was handled efficiently, and I felt supported the whole way through. Highly recommended."

Excellent, quick service. Renewal processed and confirmed within half an hour of submitting application. Quick to respond to query and physical card received in good time.

We applied for an access card to buy tickets for our daughter to attend the o2. We were not aware initially that in order to buy accessible tickets at the o2 you must have an access card. Having realised this, the access team reviewed our application and had approved it with in 12 hours. This allowed us to access the priority booking and secure tickets. A fantastic service. Not often you receive such amazing communication. Thank you, we are going to have an amazing day!

PAID FOR AN ACCESS CARD TWO MONTHS STILL NO CARD RECEIVED AND NOT RESPONDING TO ANY EMAILS!

Good service and helpful. Will make a different to our family having the card awarded. Thank you .

The Access Card has allowed us to risk taking our disabled son on outings now, because his needs are supported and easy to express via the card. It had also allowed us to save money on trips out that were previously unaffordable for us, or not worth booking in case our sone wasn't able to manage them on the day. So far, all of the places we have enquired about visiting have recognised his Access Card.
We are all really enjoying this new freedom.
The website was easy to use and I have been extremely impressed by the swiftness of the application process.
Highly recommend to anyone who has, or cares for someone who has, limited access to experiencing life fully as it opens so many doors.

Very prompt service. Had to have up to date paperwork.

Access Card - very helpful organisation who do a lot for a range of disabilities facing people everyday.
Their directory lists numerous places which offer discounts and/or a breakdown of amenities for those with disabilities.

Quick response, helpful service, plain speaking

Made the online application (slightly close to the event date!). Received an email promptly asking for further info. Replied on a Saturday and by Sunday morning had received the Digital Access Pass code and a nicely written and helpful email.

What an amazing company. My son told me at short notice that he wants to go to Thomas Land to celebrate his birthday. He has Autism and is becoming very anxious and uncomfortable when waiting in busy queues/crowds. I applied for the Access card today, but didn't realistically expect that we would be able to use it tomorrow. Within an hour I had heard from the Access card team who have sent me a digital number that we can use tomorrow. Unbelievable! It's going to make my son very happy that he can go to Thomas Land, but thanks to the The Nimbus Team, he will have a much more comfortable and less stressful experience. Thank you so much!

Don't use this company. There customer service is terrible. No one answers the phones. No one emails back. They just send generic garbage that has no relevance.

It really sad to see a company that should be supporting people with accessibility needs treat them so bad!

I would say to any company thinking of joining this service to DENFINATLY AVOID THEM!

The process seems really straightforward and fair. When I spoke to individuals they were extremely pleasant and explained the limitations, rules and process. A delightful experience for what is not a very pleasant clinical condition.