Access Card Reviews 634

So grateful for the access card as my daughter struggles in crowds and there are so many venues that provide support and acknowledge not all disabilities are immediately visible.

Also the application process was very easy and allowed you to upgrade delivery to next day if you wanted the card urgently.

Thank you very much Access Card Team.

Very easy process to complete Access Card they described what was required and I received my card within days. I am so happy with the service.

Fast efficient service. Great help from the Chequers Mead Box Office staff.
Thankyou

Very helpful, dealt with my issue promptly. Thanks to them my daughter can attend her first ever event. Thanks a lot!

Servizio eccellente. Gentilezza e velocità di risposta. Consiglio!

Great experience from start to finish great communication

I submitted my application for an Access Pass on a Saturday afternoon, and by 10:30am on the Monday I had already received my Digital Access Pass details. I’m extremely impressed by how quick and straightforward the process was, as well as the thoughtful and personalised understanding of our circumstances. Thank you very much.

Super fast reply and very good communication

Such lovely people at the customer services. I’ve communicated by email and the response has been really fast, detailed and super helpful. My renewal application has been really easy with their help. Thank you

The team were great to assist and so prompt with replies.

Unable to complete application despite having an official diagnosis that has been accepted by multiple other services.
Asking someone who is physically unable to fulfil your demands is very unethical and has resulted in my access becoming more limited rather than opened.
The responses I received by email was very unhelpful and my application was never followed through by the same person. It was extremely stressful and having someone doubt my disability makes me feel even more worthless than usual.

The team were really good in helping guide me towards what documentation I was required to provide.
The responses were prompt and clear and eventually they were able to process my application.
Great service and really glad it is in place as it helps so much for my daughter to attend when she is able.

Have had a really positive experience with the online staff helping me and replying to my queries when filling out my application form. They are friendly, informative and reply quickly. You can’t really ask for anymore

The communication and ease of application is really good. They are so helpful and keep you updated on the process and progress. Couldn’t ask for more. A really great fair system to help people who have additional needs.

I completed application and had not provided enough info got an email and was unsure. however contacted company via phone and they talked me through it. Spoke to a lady called Charnade ( forgive spelling)who was professional, kind, very patient and empathetic would have been 5 stars but info request email created stress

We applied for an access card for our five year old daughter and required it quickly as it was an impromptu booking (to Alton Towers). The team were so helpful and really accommodating… they processed our application quickly and ensured it was all actioned and completed in time for our visit. I would highly recommend.

I was not sure how to apply for this. Customer service were amazing. So helpfull and efficient. Never waited long for response. Once accepted. Had my card number within the hour.

Absolutely fantastic service. Applied for the Nimbus card late on Friday afternoon and confirmation was received mid-afternoon Monday. cannot rate Nimbus more highly. Thank you so much.

I've had an Access card since before Covid and previously I would have said they're a great company. But unfortunately, things have gone downhill and they're not as good as they used to be! I recently applied for what should have been a simple renewal, as my needs haven't changed. But it took 7 weeks and 2 complaints for them to look into my situation, and I still haven't got the right symbols but I've just given up trying.

The first issue started because they've changed their renewals process but haven't bothered to update their help pages. This took 2 weeks for them to resolve, and the answer was to just ignore the help pages/FAQ section.

Then the second issue was that they assessed me as not needing any of the symbols I've had previously, despite my needs not changing and sending in evidence to support this. So I sent in more evidence which they didn't look at for several weeks until I put in a complaint because I had waited so long.

Then they sent me a reassessment, which said that I could have most of the symbols I needed - but I was now not eligible for the only one I had been granted the first time, since I apparently hadn't sent in enough evidence for that. Well, I hadn't sent in any less evidence so that didn't make any sense! But it just shows how little they care and they don't pay any attention to what they're doing.

After another complaint I got most of the symbols that I needed so I just gave up and accepted it. I really need my card for the Easter holidays, and I started my application in February so that should be loads of time. But no, they've now said I might not get my card by then - unless I send them a lot more money and then they'll do a priority service. They've caused all of the delays but they didn't offer any discount on this to make up for the terrible service I've received so far. So I've paid for the card, then had to pay almost double for the priority service just because they have taken 7 weeks to assess my application (and still haven't done it correctly).

If there was any other way of getting disability accomodations I'd strongly recommend using them instead. Unfortunately, Access Card have got a monopoly in this area as all of the major companies use them. Therefore, they have no incentive to improve and they're getting away with giving terrible service.

Find it hard to believe there are some one star reviews but my experience was an easy one, easy website to navigate, easy to upload proof of medical conditions, friendly rapid responses to email correspondence and access card granted within 24 hours