Accessories for the Home 

I ordered a Silas Black Ash Wood TV Media Cabinet (180cm) for £594.30 from Accessories from the Home on the 31/7/2026.
I was told that it would be dispatched in 2-4 weeks.
Tomorrow it will have been 6 weeks and still I have no furniture and after trying to contact the seller I can not get through to them.
Today I contacted the manufacture in the Netherlands, and terrifyingly they have told me that since my order date Accessories for the Home have not ordered any of these TV cabinets from them.
So, I have been waiting for 6 weeks, they have my money (£594.30) and they haven't even ordered the item.
I am posting this review to see their response.

AVOID!
The website is very professional and give you an impression that you’re buying from a proper’ store. You’re not. I’ve been to the shop in person.
This is a small shop in a shopping centre with 2 women sat on their laptops ignoring the phone ringing right beside them. So if you are calling and no one is answering I can confirm the phone is next to them being ignored.
The reason I actually went to the shop in person was that my mum ordered a £450 chair from them 10 weeks ago (lead time advertised as 4-6weeks). She was told ‘it’s due in next week’ multiple times but mostly ignored. She’d asked to cancel and she’d been ignored.
I got so annoyed I took the afternoon off work to drive 1 hr 30 minutes to physically go to the store to look them in the face. I can tell you I was really surprised at what I saw compared to such a professional looking website. And I can tell you the lady was definitely a bit shocked to have me come in and tell her how annoyed I was that they’d upset my mum so much.

Ordered 20th July, promised 2 to 4 week delivery. It’s now 8th September over 7 weeks, but what’s worrying now is communication has dried up. No responses to emails. BUYER BEWARE!!!

It's been almost two months since ordering a balcony wall planter. Upon ordering it, they said estimated arrival would be 10th August. This date passed by, without any update on when my order would actually arrive. I contacted them several times without a response. In the end I went through my bank to raise a dispute to get my money back. Please don't buy from this shop. I didn't check Trustpilot first before ordering, but I wish I had.

Shocking. When you phone they say the item is coming in next week then silence. I agreed a refund at the end of July. Still silence. The business is clearly a one person band and struggling. Do not buy from them if you actually need to furnish your house. If you just want to lend a random stranger £500 with minimal prospect of getting it back then go ahead, but there are more worthy charities for you to support.

I see the company has replied. To note there was no conversation earlier. They are supposed to be refunding me and still have not and no sign of the goods. These people lie.

I ordered a chair 6th July.
Still not delivered.
Emailed several times with no reply and called several times and no one answered.
I will now put in a claim against the company to get a refund.

I ordered a coffee table and paid in full £525 on 17th June. I still haven’t received it. Initially having spoken to someone called Samantha, I was repeatedly told there was a delay with the supplier, but given no reason why. The table is still being advertised at over £100 less than I paid. I have sent several emails after the last month, all of which have gained no response whatsoever. My most recent one at the beginning of this week asking for a refund had also been ignored.
I now have to pursue this by alternative means. I would not recommend purchasing from this company.

Ordered a display cabinet 10th June and have not had any communication from them. They do not answer the phone and rarely reply to emails. I have asked for a refund but so far it has not arrived. This company has had over £600 of my money for 3 months and delivered nothing!

We placed an order in May for three stools that were supposed to be in stock. Four months later, after being continually told they were coming, we cancelled the order. Three weeks after cancelling, we are still waiting for a refund. This company is not reputable. Don’t trust them with your money.

Like many others here, the delivery times went completely out of the window. It took chasing by phone every day to make my order a priority, but I finally received my dining table and 2x bedside tables, which are great and as advertised. I do not think this is a scam - most times, Sam did answer the phone and was very apologetic, but it is clear she is out of her depth when it comes to running this business. I am rooting for her to improve as their prices are extremely competitive (the lowest on the market by far) so if you are prepared to wait and chase incessantly... it may be worth it for a bargain.

I ordered Nkuku frames about 2 months ago, great price compared to other sites. I never received them. The limited contact I had was always a promise that they’d be in ‘next week.’ I have now resolved this through PayPal and received a refund. I also purchased the frames from The Hambledon and Kayu, both of which had excellent customer service.

I had avoided reviewing till now as I continued to give this company the benefit of the doubt and hoped they would honour their promises.
I experienced the same issues, with no sign of my order being fulfilled and poor communication, as have been described in many other reviews here. Finally, last week, Sam agreed to a refund.
On the 20th August I received an email from the company telling me the refund had been processed.
Unfortunately it took further chasing for the refund to appear but it has now done so. I hope the problems this company appears to be experiencing get resolved, as they have some lovely products.

Avoid this company at all costs. I am inclined to think they are a scam. Terrible customer service. We processed a return almost 4 months ago and despite multiple chasers, emails and promises to arrange a pick up service, Accessories for the Home ignore our calls and emails, and our items are still unreturned.

Poor customer service that never get back to you, refund requested and I will look elsewhere.

Their website is excellent and has a great choice of interesting and cool furniture which is hard to find elsewhere. Their pricing is great - I ordered a dining table, matching bench and four chairs at a 30% discount to the same pieces at John Lewis.
Delivery was slightly delayed from the original estimate but Sam dealt with my queries on the phone efficiently and helpfully. When the furniture was delivered the crew carried to the second floor, unpacked it and took away all the packaging which was super helpful.
All in all I would recommend Accessories for the Home if you're looking for upmarket, well-priced furniture.

Okay! It’s been a long wait (11th June to 26th August) but I have finally received the gorgeous lampshade I ordered from Accessories for the Home. In that time, I had written a couple of email queries and phoned a few times. The comms weren’t great, which led me to believe I’d been scammed (hence the previous Trustpilot reviews). But when I did eventually reach Sam, she assured me there was a hold up from the manufacturer and that it would arrive and now it has 🙂. I would have preferred to have had an email in response to my queries rather than over the phone several weeks later (and after blowing off steam on Trustpilot!)- but other than that, I’m very happy with the purchase!

I have held off writing a review as I really wanted to give this company the benefit of the doubt, but I think it’s important for future customers to be extremely wary before placing an order.
Ordered a bed frame in mid June and still waiting for it to be shipped. Have been fed a similar tale to many other customers that delivery is “imminent”, when it is clear the item isn’t even in stock. The company do a terrible job of updating customers and giving honest delivery timescales - the whole production line needs to be put on freeze whilst they clear the huge backlog of orders they are obviously struggling to process. The website also needs to be updated to reflect truthful delivery timeframes. I will continue holding out for my item as it is clear from others processing a refund is just as arduous but it’s been an extremely stressful buying experience and won’t be repeated.
Order no: LJBXJPGWO.

Update: order received 3 months later.

The furniture selection is really nice and the item I received feels solid and well made. Overall I’m happy with the product, although the experience could have been smoother.

Scammers…got my money back through PayPal after 6 months

Have been told every week for the past three weeks that my bar stools would arrive by the following Friday. We are now 2 months from when I placed the order and they are no longer answering the phones phone. Emails have been sent and still no response. Appalling service and will be left with little option but to contact my bank and report the seller as fraudulent unless this is resolved asap.