AccoladeReviews 

I usually don’t leave reviews but had to for this one. I was extremely stressed due to technical difficulties with the app right before an upcoming appointment. But Derrick M. stepped in and turned it all around. He was incredibly knowledgeable, efficient, and kind. He made what could have been a stressful situation into a smooth, easy process. If more people were like Derek, the world would be a much better place. Five stars! From Olivia Lufkin

One star. Since being sold has become a roadblock gatekeeper to coverage. All they use is artificial intelligence and occasional loud call centers. Wasteful.

UNABLE TO GIVE ZERO STARS. DIABETIC - TRIED TO GET MY MEDICATION CORRECTED - THEY JERKED ME AROUND OVER AND OVER - I AM OUT NOW -
LOOKED FOR A PROVIDER - REALLY T HEY DON'T HELP AT ALL - I GAVE THEM WHO I HEARD FOR ONCOLOGY - THEY SAID OHH - NO REFERRAL NO HELP - I DID THE WORK AND THEN THEY SENT ME THE NAME AND PHONE #S LIKE I DIDN'T ALREADY HAVE THAT.
LASTLY - I WAS DIAGNOSED WITH BREAST CANCER - IN JANUARY - 1ST ONCOLOGY APPT IN MARCH - TODAY IS JUNE - TESTING THAT THE DR WANTED TO DO, HE DID - THEY ARE TELLING ME THE DR DIDN'T GET THE CORRECT PRE AUTH - HMM I DIDN'T GET A PREAUTH TO HAVE CANCER BUT YET HERE I AM - DON'T USE DONT LET YOUR EMPLOYEES USE BAD BAD

Dealing with them is pure hell. Their platform sucks and doesn't work 99% of the time. The ONLY reason they exist is because of YOUR horrible employer who forces them on YOU!

Pray your company doesn't force you to use this company. Schedule appointments and Dr no shows. They tell you they can help and then say they can't and have to book another appointment

Another useless layer of bureaucracy when dealing with medical insurance. It should be illegal to withhold contact information to directly contact your insurance company vs go through them. After 1 month of them allegedly investigating into a series of claims : zero progress, zero accountability & zero follow-up, I luckily managed to somehow get through to my insurance company to sort it out in one call myself but when I circled back to accolade to help me ensure resolution, rep was confused and just repeated nonsense furthering my theory that they don’t know what they are doing and/or poorly trained to boot. None of this should fall on our shoulders as it is a useless service to have. Please communicate directly with your insurance company if you can as it seems Accolade is just there to get a cut of the money, interfere with relations & add chaos to already quagmire of medical insurance world.

0 stars wasn't an option. Horrific. Takes days to get any sort of reply. Reply is often that "a member of the care team messaged your doctor." They leave you guessing and confused. The doctor I was matched with couldn't even write a script for an X-Ray. Listed "AP" as a body part.

I have been playing phone tag for months with them, trying to get a claim paid. The left hand doesn’t know what the right hand is doing. They ask for additional information to get the claim handled, which I provide timely. I have followed up several times now with the “call center manager” and left her voicemails with no return call as of yet. This company is a joke and customers/patients would be better off being able to deal with the insurance company directly. Waste of time, energy, and effort. DO NOT RECOMMEND.

GARBAGE Medical group. Save yourself from the heartache and hours of time spent on the phone to arrive at no successful outcome. Blueshield does not know how this medical group works and you will be denied at all in-network facilities for treatment. In theory, accolade has the potential to be great but put into practice, no one supports them and they can not get you the treatment you need. Their referrals have no weight to get you an appointment and blushield's answer to this is to change your medical group. Accolade is a joke and it's garbage.

This is the worst kind of customer service. My company hired them to sit in between us and blue cross blue shield. If you have any questions about insurance claims you must go through them. You cannot talk to BCBS directly.

Middle person work.

They cannot make any decisons.

They work on their own timeline. IE Oh I scheduled time to work on that tomorrow from 2-330 pm. I might call you then (um that is when I work and i cant always take phone calls at work). Too bad for you, just add more time to the process.

15 months into this non-sense BCBS denies the claim so I can file an appeal now. I am now on the 8th different accolade rep who have all said don't worry I got this.

My under the breath answer is "Don't worry, you will do nothing to help this."

100% a example of wasteful healthcare spend for bureaucracy sake. Should be illegal.

Unbelievably terrible service. The message app either uses bots or people with very low literacy, and the "care advocates" on the phone aren't much better. They seem to not have any actual knowledge of the insurance plan but just look stuff up, with little understanding of what they're reading. And the providers they send me usually turn out to not actually be in my network afterall.

Absolutely useless. This healthcare advocates are the most unintelligent and incompetent people I’ve had the chance to interact with. This is a scam of a service.

Employees are wonderful

I’ve been dealing with a very small and straightforward issue since July, and it is still not resolved. I’ve spoken to multiple agents, been transferred repeatedly, and had to explain the same situation over and over again from scratch. There is no continuity, no ownership, and no accountability.

This is a massive waste of time and money. The lack of coordination between agents is shocking for a service that claims to be a “care concierge.”

What makes it even more absurd: when they help you “find” an in-network or out-of-network provider, they always add, “Just make sure to call and confirm they actually accept your insurance.”
Then what is the point of a concierge service at all, if I still have to call every provider myself and verify everything?

Overall, this service adds stress instead of reducing it. I expected professionalism and problem-solving. What I got was endless back-and-forth, delays for months, and zero real help.

I only love accolade because of the person who helps me. I've been on the phone with multiple people who have not help me the way my go to person helps me. It really is who is helping you because I've had terrible staff telling me something that my go to person tells me is not true and goes above and beyond for me.

Jonas is a fantastic administrator, always available and prompt reply. His staff is warm and caring. My only complaint was the food. It was horrible: pink chicken, overcooked veggies and I don’t think prisoners eat this badly.

I have no idea why the company gave us this platform cuz they are never ever helpful.

App is useless. No responses to any messages.
Phone support is even worse.
Tries to direct you to app, which you have already tried and does not work.
So you wait on hold, select option to speak to a care provider.
It then asks if you are willing to take a survey.
Said no and it ended the call.
Tried again, this time agreed to the survery.
Took survey, then it ended the call with no care provider contact.

useless middle man.
Accolade adds zero value to the process, other than added communication friction, and confusion.

Accolade adds zero value to the health insurance claims process. In fact, they have run me around in circles for two months trying to get a claim corrected. I contacted the insurance company directly and started to make progress in one phone call. You can't help it if your company offers Accolade. Based on my experience and on the other Accolade reviews here, I strongly urge you to avoid interacting with Accolade at all. Sidestep them and go the insurance company directly. You will save yourself time, money and aggravation. Zero stars.