ALERT! Stay away and safe from these Indian SCAMMERS. If you are super rich then better help the poor rather than wasting your money on this company. They just rob your money every month without provi... Toon meer
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Lees wat reviewers zeggen
A really good introductory session with Ankur Singh. he was careful to explain the features and make sure I understood. I am sure I will forget half of what he taught me but he has shown where... Toon meer
Acephone service I would like to say that I had great experience with Acephone from the time I started to check the trial version with demo before taking up the service. Himanshu Chopra was very h... Toon meer
Bedrijf heeft geantwoord
They simply have the best customer service I have ever experienced. Mohit was amazing, he patiently, calmly and happily walked me through how to get my phone service up and running. He was extremely k... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Acefone provides you with a VoIP communication system that assures uninterrupted calls in HD quality so you never lose touch with your clients and colleagues.
Contactgegevens
3 Willow Close, Holborough Lakes, Snodland, ME6 5FA, Kent, Verenigd Koninkrijk
- 08000843663
- contact@acefone.com
- acefone.com
3,6
Gemiddeld
391 reviews
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Very helpful and very patient
19 augustus 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi David,
Thank you for your earnest appreciation. At Acefone, we take pride in delivering the best customer service. Should you need any help, reach out to us at contact@acefone.com
Aditya was very helpful during the…
Aditya was very helpful during the entire process, i would recommend him for future purposes as well.
10 augustus 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi Harsh,
Thank you for sharing a positive review and words of encouragement. At Acefone, we strive to deliver the best customer service experience. We assure you, like Aditya, all our service agents are happy to assist you with any requirement. Do reach out to us at contact@acefone.com anytime.
Onboarding session was great and…
Onboarding session was great and helpful.
1 augustus 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi Ashish,
We are overjoyed to hear about your positive onboarding experience. Contact us at contact@acefone.com should you require any assistance with our services.
Great telephony
Great telephony, thanks you very much for your help with the connection since i dont speak English, i m really glad you helped me online ADI)
1 augustus 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi Alexander,
We truly believe in delivering a customer experience defined by clarity, brevity, and, most importantly, quick query resolution. We are happy to be able to help you despite the language barrier. Should you require any assistance, do drop us an email at contact@acefone.com.
Great service so far
Great service so far. Great that they followed up on service taken out this morning.
29 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi Dee,
We are pleased to hear about your positive experience with our support team. Our agents are here to assist you 24x7 with all your needs. Do write to us at contact@acefone.com for any query.
very helpful thank you
28 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi Nicola,
Thank you for your kind words. Should you have any query, drop us an email at contact@acefone.com
Dishonest and hidden costs
They are scaming. Was promised 4000 minutes for £13.78 per month. Charge comes to around £25 pm because the hidden cost of call forwarding will take a toll. Not a good customer service too.. All they say is "i can understand your frustration" but can hear them giggle. Not 24/7 365. Have to write emails every time. If you have a business to run it takes more time dealing with acefone than dealing with clients.
27 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi,
We would like to sincerely apologise for the inconvenience. Your feedback matters to us. We assure you that we will connect with our support staff internally to understand the root cause of your issue. We promise to deliver better experiences going forward.
If you want to provide any further information or discuss other concerns, our team at contact@acefone.com will assist you promptly.
Good experience so far
Good experience so far. Received onboarding emails in advance of any explanation but no problem really.
Staff polite and helpful.
26 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi,
Thank you for choosing Acefone and sharing a positive review of our service. We are pleased that you had a smooth onboarding experience with our support staff. Should you require any additional help, drop us an email at contact@acefone.com
Isn't it just great when a sales person understands customer service?
Been trying to set up a virtual line for WEEKS and was about to give up. One company promises this and that then to find out they don't actually offer it as part of what they sold you.
Came across Acefone on my final Google search and went on their site... Super easy to navigate. I wanted clarification before I made any purchase, so I tried their chat service. It was super. Samaksh from the sales team was very good at explaining things and quick to respond. Within minutes, I was helped. Thanks a mil. I hope the rest of the business relationship runs just as smooth. Thanks Samaksh
25 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi Kemone,
Thank you for your kind words! Will be sure to pass on your positie feedback to Samaksh. At Acefone, we strive to help make our customers' lives easy and provide the best customer service experience. Should you have any other questions or require any assistance, drop us an email at contact@acefone.com.
A company run by bots of badly written algorithms?
Daily I am being neglected by this company. They do know that they closed my number. They don't care though. They do know that I never asked for the service to be closed before a completed porting. They don't care though. They did indeed accept to port out the number and yet closed the service later on by mistake. Did they care? No. Is it fixed now weeks later? No. Neglect seems to be the essence of this "support". I would be highly surprised if this company is run by anything other than bots. Actions this neglecting can only be made by a badly written algorithm. No real person is this careless or evil. If real people actually do work here, they are the types you ask your kids to dodge.
7 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hi Jean,
We're extremely sorry that we couldn't deliver what we promised and that you had to face multiple issues while using our solution. We’ve taken cognizance of the matter and reported the issues to concerned teams, who will fix them promptly. We again apologise for the inconvenience this caused you.
Antwoord van Acefone
Hello Ms Jess,
Thank you for sharing your feedback. We are pleased to hear that you had a smooth onboarding experience with our agent. For any special assistance, our service staff is just an email away at contact@acefone.com.
You can also call us at 0800-084-3663 if you feel the need.
Amazing service
Amazing service, I would prefer it. better than other companies providing the same service. Its quick and the its worth the price.
4 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello Mr Amitesh,
Thank you for your positive feedback. We are glad to hear that you had a good experience with our agent and services. Should you ever need any special assistance, reach out to us at contact@acefone.com or call at 0800-084-3663.
Trial and account setup
Himanshu has been a thorough professional, address my every query and helped me setup account in quickest time possible.
4 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello,
Thank you for choosing Acefone and sharing a positive review of our services. Himanshu, and our entire support team, is always here to assist you. You can mail us at contact@acefone.com or call at 0800-084-3663.
Great service
2 juli 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello Mr Robert,
Thank you for such great feedback. We are happy to hear you had a positive experience with our services. Reach to us at contact@acefone.com or 0800-084-3663 in times of futher help.
My 1st day of using VoIP
My 1st day of using VoIP. It is easy to set up. Got a query and customer service is excellent! Mohit used remote access to my screen and showed me how to resolve the issue and showing me the functions online too.
21 juni 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello Mr Sam,
Thank you for your words of encouragement. We are delighted to hear that Mohit was able to resolve your issue and successfully explain the functions of VoIP.
If you require any special assistance, reach out to us at cotact@acefone.com or 0800-084-3663.
Mohit was extremely helpful
Mohit was extremely helpful in setting up and helping me to understand the how the system works.
I am moving from BT landline to VOIP, porting my home number to this system, but I can use it to receive and make calls on my mobile too, no matter where I am.
17 juni 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello Mr Geoff,
Thank you for sharing a positive review of our staff and services. Mohit, and the rest of our support agents are always here to assist you.
We make sure that all our customers have a pleasant and satisfactory experience. Yet, If you still have any queries or additional help, mail us at contact@acefone.com or call at 0800-084-3663.
Acefone - Super telecom product
Acefone has been super easy to setup and is feature rich. Mohit has been a thorough professional and has in-depth product knowledge to address my every query.
16 juni 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello Mr Jatinderpal,
We are delighted to hear that you found our services to be reliable and satisfactory.
Should you need any additional help, do reach out to us at contact@acefone.com or call at 0800-084-3663.
My company has been searching for a IVR…
My company has been searching for a IVR solution for the past 12 months. We have trialed two other phone systems and based on our experience, Acefone provides us with the best user experience and ability to integrate into the other online products our company requires to operate. I would also like to mention that I was pleasantly surprised at how thorough our onboarding session was with Mohit Mehta. I have gone through many onboarding sessions for numerous products and in my opinion Mohit has been the best onboarding specialist by far. I am so happy with how well he reviewed all the features and how patient and flexible he was in understanding our requirements and finding solutions within Acefone that met those requirements. Kudos to Acefone and thanks very much Mohit.
15 juni 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello Mr Neil,
Thank you for sharing your words of encouragement. At Acefone, we intend to deliver the best customer service experience so you can have a seamless onboarding. We assure you all our service agents are here to assist you with all your needs.
If you have any further requirements, feel free to connect with us at contact@acefone.com or 0800-084-3663.
Himanshu Chopra was very helpful
Himanshu Chopra was very helpful every time when every I had any query or issue he used to provide all the required support. I would like to thank him to making the activation process in smooth manner without any hiccups.
14 juni 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello Mr Akhtar,
We are glad you found our services to be excellent. We have a qualified team that strives to deliver best-in-class services to all of our customers. If you require any further assistance, connect with us at contact@acefone.com or call us at 0800-084-3663.
It was a helpful session with the…
It was a helpful session with the Acefone Onboarding Team by Mohit Mehta. Happy with the support
14 juni 2022
Review zonder uitnodiging
Antwoord van Acefone
Hello Ms Shweta,
Thank you for choosing Acefone. We are happy to hear that Mohit was able to provide a smooth onboarding experience for you. If you need us for anything more, drop a mail at contact@acefone.com or call at 0800-084-3663.
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