Activate onDemand Reviews 120

Purchased Ring Doorbell.
After installing found the item to be faulty, contacted AOD via email was concerned that I could not find a phone number, however I had very prompt responses to my emails which TBH is a definite plus for AOD.
One reply was not on point I believe caused by my email perhaps not being fully read, however once I had replied and pointed this out all was resolved very quickly.

Received returns label, sent AOD my proof of postage, Moneys refunded to my account.

Absolutely brilliant service.

Fantastic from Justin helping me with getting my order and sorting the deliver out numerous times. Such a lovely man

After a rocky start waiting a while for my ring to arrive, I have received my order and I couldn’t be happier :)
I had to return for a different size and Justin & team sorted this in just 2 days.
If you have any issues I def recommend speaking to Justin as he will get it all sorted out if you give them the chance. Thanks guys

Absolutely fantastic service! They answered all my questions and went above and beyond to find out the information I required.

I’m very impressed with the service provided.

I ordered a ring doorbell via this website as there was BlueLight discount. I received an order confirmation email but there is no way to track your order. I emailed them but no reply and no way to track the order. I have no idea when or if it will arrive. Please help.

Update 16/4 - Hi Justin, so sorry for not replying sooner. I've been really busy at work and then took ages to set up our new ring which arrived today when I only ordered it at 5.30pm last night!!! 😉🤣

Just wanted to say thank you SO much for everything you did. I couldn't have asked for a better service. You are an absolute credit to your company!

I will certainly recommend now that I know you are a legitimate company! 🙈

Once i reached out to them they were very helpful on a one on one basis to make sure my confusions and doubts were cleared and checked up on my delivery which is arriving within 2 days of ordering the item

I have only received an order notification, with no further information regarding delivery timescale.

I have now had an update informing me that the order is now being processed and I will receive delivery information, with 2-5 days delivery.

I will monitor this closely, as other people mention not receiving the item, even with the supplied tracking information.

I was contacted by AOD who informed me of problems at the supplier and then supplied the tracking information.

I have now received the item, which was sent next day once the problem at the supplier was sorted.

I ordered an item on October 2025 and that item came with a promotional claim voucher from Activate onDemand. It has been 5 months since then and I have still not received my promotional claim voucher. I've asked their customer support about it multiple times since then and just receive the same response about how they'll look into it.

Absolutely awful service with no communication or proper way to get support.

I ordered on Sunday afternoon and my delivery has arrived already! No delivery charge with my purchase either.

This is way too expensive for the size

I ordered an Samsung A17 5G as a part of an offer/discount on my banking app on 19/03/26 I received an initial email to confirm my order which had all the info, this was seconds after the I placed my order.
Although I have not been given an expected delivery date which is a bit concerning because I’ve just spent so much and these guys won’t even let me know when they will deliver it. I had initially no intentions of buying the phone online as it’s for someone’s birthday which is next week but since it was on offer and on the website it said quick standard shipping I placed the order. I bought it which I need it for next week and now I’m concerned if it will even arrive by then as I’ve just read some reviews and it’s not only me having this issue all these other people have had it a lot worse, meaning weeks of no body getting in contact of where their order is. I would really appreciate if there was any better way to contact these guys or if the delivery will take to long is there any way to cancel my order, it’s been all this time.
But I am still waiting.

I was not expecting that but wow! The customer service is amazing, I sent this review yesterday and just earlier on I got a call from their customer support team which had tracked down my order and answered all my questions and worries I was having regarding this sale. The problem is now solved, loved the quick and detailed response.

I ordered an Ninja Air fryer on 06/03/26 I received an initial email to say the item had been shipped, this was on the 09/3/26.
I have email twice now, to see if i could be give an expected delivery date. I receive an automated email back with a ticket number and stating i would receive a response in 24hr -48hrs..
I am still waiting.

I placed an order for an Oura ring after purchasing the sizing kit through them. This should have applied £10 off of the product, turns out I needed to email them for a code to get the £10 off (wasn’t clear).

No delivery options meaning I won’t receive the product until later than needed (looks like standard working day delivery is used).

Absolutely no way to contact the company, expect 2-3 day response to email with requests for contact being ignored.

Trying to find how or where I return a product to is hard work. Tried to ring but I got no reply.
S. Hill

Bought a galaxy watch through my bank (every day offers) which led to purchasing through this company.
When I received the watch, I couldn't insure it because of it's origin (serial number was registered outside of the UK).
They promised me a return and full refund. It's been over a week after being promised a return label and I still haven't been sent one.
I raised it again and have been told that the relevant department have been notified and I will be sent a return label soon.
I feel I am being made to wait around so I am now sitting outside of the return window.
All I get is template emails and promise of some other department getting in contact, which they never do.

After a few teething problems I got my airfryer sent back and refund organised very quickly. Great service although waiting for responses was a bit frustrating. Very caring people who did reply. Thank you.

I am surprised by some of the reviews about this company as my experience on purchasing an Oura ring from them was flawless. Sizing kit arrived the next day and when I ordered the ring it arrived 2 days later. Their customer service is also fantastic, replies received very quickly, even at the weekend! Thank you guys I would not think twice about using your company again.

05/02/26 I ordered a Ninja Blast Max Portable through the Vodafone rewards site, I didn't receive any order confirmation.
10/02/26 I emailed the company for delivery details & which company or service is delivering.
12/02/26 Activate on Demand replied that DPD were the courier and that they would ask DPD for details.
14/02/26 company says that DPD says they had tried multiple times to deliver.
I worked from home that entire week, Amazon & Royal Mail were able to deliver but somehow my address defeated DPD. Still, at least I have cctv of the invisible DPD courier in the invisible DPD van attempting to make the delivery 🙄
Very poor and Activate onDemand didn't show the slightest bit of interest!

Thanks for contacting me Justin and giving me an update. Much appreciated.

placed an order on 17th January. I have had £369 taken from my account. The product still has not arrived nor a refund has been recieved. I have tried calling customer service, no one answers the phone. Numerous emails sent. Very poor service. I have