Having had neck and shoulder pain for a long time and now accentuated by cancer drugs, i am pleased to say this collar and pads have helped my pain immensely, and i am more than pleased with it
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I cant get a refund allegedly for hygiene reasons as I bought it for my wife and had to open the seal for her to try it. There was no paper work within the box apart from some instructions in English... Toon meer
I have been using it about 2-3 times a day on my neck as I have a nerve impingement problem which caused pins and needles down my right arm and into my hand, this would wake me when in bed and had to... Toon meer
The best thing I liked about Acupeo was that when there was a delay in my order being delivered, they told me about it. They emailed me twice, which makes such a difference from other companies. I'm v... Toon meer
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Poor customer service when I wanted to…
Poor customer service when I wanted to return the item due to not liking it. Customer services are rude and tyrannical in attitude, I suggest you avoid them
Delivery was fast
Delivery was fast. Very pleased with my tens machine.
Have felt a difference already
terrible waste of money
Not easily usable by the user if using in the back of the neck
The device cannot be operated by the user on the back of the neck, there is no timer and not able to reach around to change mode or indeed switch off. Tried to return the item but the company being very difficult about it.
Easy to order
Easy to order, v.good communication re order and delivery. Received quickly and in v.good packaging.
I have found the Acupeo very helpful…
I have found the Acupeo very helpful and easy to set up. The delivery was quick and l was emailed regularly with tracking information.
I am very pleased and glad that l read other reviews and got this little gem. I will be buying the other pads to place on other parts of my body, like lower back.
The Acupeo seems to help my aches and pains
The Acupeo is easy to use all over my body where I have aches and pains - shoulders, wrists, knees, ankles, and seems to be helping reduce the pains.
Bought a neck massager which arrived in…
Bought a neck massager which arrived in a damaged flimsy box . Didn't even open the plastic packaging inside as I wanted to return. Contacted the seller to find out how to return for refund. No reply at all , no address or instructions on how to return on website. Over £60 out of pocket , wish I'd checked on Trust Pilot first before using this company. Have paid through PayPal so trying to resolve through them. Avoid !
Warning
Warning : a bit of a scam. If you do buy this device, make sure it is what you expected before taking it out of the sealed cellophane bag. There is nothing on the box or bag to say it is not replaceable if the seal is broken. The only reference to this is in the T&Cs, which you don’t really read until you need to return the item.
A poor quality item, not worth the money. Do yourself a favour and buy a Tens machine from one of the many reputable companies.
Recieved a faulty device about 6 weeks…
Recieved a faulty device about 6 weeks ago. Still waiting for a replacement. Have emailed several times and sent a video as requested. No other way to contact this company so can't get to speak to anyone. Very annoyed and frustrated. I have asked for a refund if the device isn't replaced but still waiting to see what happens!
Acupeo neck not bad
To be honest I thought it was another fake nonsense business another scam I can honestly say it as easied my back. Legs and knees. But my neck it doesn't do any good so I've give it 4 stars
Sciatica , 6 settings ?
I read comments saying good for Sciatica. What settings would you have for that to work ?
There are 6 settings but instructions don't say what setting might be better for what issue
Don't bother
Bought this last year but didn't use it that much. Used it a few times recently and doesn't work. Customer services said use lithium batteries which I have but still doesn't work. Waste of money.
Finally arrived, long wait
Finally arrived, very long wait for it. Very confused, called Acupeo, London. Registered office is in Paris. Item was sent from Hong Kong, all sounds a bit dodgy.
Only used once seems ok.
It works well after finding the…
It works well after finding the settings to suit me well recommend Taff
Swift delivery
Quick delivery
Quick delivery, works well would have liked more information on use and settings/ modes but trial and error works in the end overal satisfaction erypleased
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