Adjustamatic Reviews 

877
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Initial service/agent visit good and informative. However, Promised information from the Shop is still not forthcoming. Delivery guys were great giving the difficulty of transporting the bed from... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Company keeps in touch to deal with any issues - (sometimes perhaps too many such contacts!)- but this errs on the side of positivity rather than being abandoned. Overall, the product has been most sa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have had beds from Adjustamatic for almost thirty years and I would recommend them for comfort style and ease of use. Changing sheets is so much easier!! Sales representative and delivery were bot... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

The guys who put the bed in was really nice , but the headboard was wrong , also the mattress are not good reason is because they keep moving about, when your in the bed , which isn’t good . So that’s... Toon meer

Bedrijfsgegevens

  1. Meubelfabrikant

Geschreven door het bedrijf

At Adjustamatic, we have been proudly manufacturing high-quality adjustable beds and riser recliner chairs in the UK for over 60 years. With a commitment to craftsmanship and innovation, we hand-make each product in our UK-based factory using only the finest materials to ensure superior comfort, durability, and support. What truly sets us apart is our exclusive NHC Cyclo-Therapy® technology; a medically proven system that helps ease aches and pains, improve circulation, and promote relaxation. This unique feature can be built into our adjustable beds and riser recliner chairs, providing therapeutic benefits that can enhance overall well-being. Being a UK manufacturer allows us to maintain exceptional quality control while offering a bespoke service to tailor products to individual needs, whether it’s sizing, fabric choices, or additional comfort features. Our mission is to help people live more comfortably and independently with products designed to support mobility, relieve discomfort, and improve sleep quality. With six decades of experience and a strong reputation for excellence, Adjustamatic remains a trusted name in the industry, delivering British craftsmanship, innovative technology, and outstanding customer care. Experience the ultimate in comfort and support with Adjustamatic’s range of adjustable beds and riser recliner chairs. Find out more on our website.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

877 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 93% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,2

Alle reviews

(877)

190 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Excellent chairs

Excellent chairs, BUT problems getting old sofas taken away.

18 november 2025
Logo Adjustamatic

Antwoord van Adjustamatic

Thank you for taking the time to leave us a review, we're glad you are pleased with your new chair and we appreciate your feedback about the collection issues, we will look into this.

Beoordeeld met 5 van de 5 sterren

Fabulous comfortable sleep.

After contemplating buying an adjustamatic bed for a few years , I'm now wishing I had done it straight away.
Yes it took a little getting used to but it is giving me much better sleep. I love having my legs raised most of the time. So easy to adjust to whatever position chosen .

18 december 2025
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Antwoord van Adjustamatic

We're so pleased to hear your new adjustable bed is helping you sleep better, thank you so much for taking the time to leave us a lovely review.

Beoordeeld met 5 van de 5 sterren

Excellent company

Excellent company, from the beginning to delivery it was seem less. Our delivery team were extremely helpful and friendly. Existing bed was taken away by outside contractors who again were very helpful and friendly. The bed is fantastic my sleep pattern has improved and now getting a full night sleep with minimal back pain..

19 december 2025
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Antwoord van Adjustamatic

Thank you so much for your lovely review, we're so pleased we have helped to ease your back pain and improve your sleep.

Beoordeeld met 5 van de 5 sterren

Tony was very professional

Tony was very professional. My chair is perfect. Fits me beautifully. Extremely comfortable. Worth every penny.

21 december 2025
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Antwoord van Adjustamatic

Thank you so much for your lovely review.

Beoordeeld met 1 van de 5 sterren

Shocking Aftercare

I am writing this review on behalf of my father, who purchased a sofa, reclining chair, and reclining bed from your company three years ago. Unfortunately, his recent experiences have been quite disappointing and have prompted me to share our concerns.
A few weeks ago, we noticed that the screws underneath the reclining chair started coming loose. My father reached out to customer service and was quoted £198 just for someone to come take a look at it, with additional charges for any necessary repairs. Naturally, he declined this offer, finding it unreasonable.
More recently, the remote control for the reclining chair stopped functioning. We thought perhaps you would be able to help with this matter, but we were met with another £198 call-out fee followed by £50 for every 15 minutes spent on the repair, plus the cost of any parts needed. This pricing structure seems excessively high, especially for items that are supposed to be durable and reliable.
To add insult to injury, later that same day, my father received a call from your team asking if my would like to purchase a new chair. This felt particularly frustrating considering the lack of support in resolving the existing issues with his current chair. It is disheartening to see that customer service appears to prioritize sales over genuine assistance.
Overall, my father has found your customer service to be appalling, lacking any willingness to help resolve our problems and instead focusing only on extracting more money from him. I hope that this feedback will be taken seriously and that improvements can be made in how you handle customer issues considering most of the people purchasing your products are elderly or disabled and deserve more respect.
Thank you for your attention to this matter.
Daughter of John Watson

With regards to your comments, my father was never offered extended warranty, the lady on the phone quoted £50 every 15 mins not £25, For what it was going to cost for you to come out he might aswell buy a new chair, not from you obviously due to your lack of empathy future purchases will be from a different supplier

16 december 2025
Review zonder uitnodiging
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Antwoord van Adjustamatic

Good afternoon,

Thank you for your review.

We are sorry to hear you are unhappy with your experience.

Please note, it is chargeable for any repairs outside of the warranty period. Our call out fee is £189, labour at £20 per 15 minutes and the cost of parts ontop of this.

We do offer an extended warranty cover which can be taken out annually or monthly, which you would of been advised of when the warranty was due to expire.

If you wish to discuss this further, please contact our aftersales department.

aftersalesdept@niagarahealthcare.co.uk / 0800 689 6887.

Many thanks,
After Sales

Beoordeeld met 1 van de 5 sterren

After having a stroke I bought a…

After having a stroke I bought a recliner chair from this company about six years ago, it works fine. However their after sales department phone about twice a year to arrange a supposedly stipulated courtesy follow up check on the chair's mechanism. Nobody ever turns up, they call to say the agent was delayed, held up, ill, in other words they get a kick out of angering their clients with moronic pranks. Aren't they charming?

16 december 2025
Review zonder uitnodiging
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Antwoord van Adjustamatic

We are very sorry to read about your experience and appreciate you taking the time to share your feedback. We fully understand how frustrating repeated missed appointments would be, particularly when you were expecting a visit that had been arranged in advance. Our intention with these follow up calls is to ensure customers are still receiving the full benefit from their products and to offer support where needed. It is certainly not acceptable for appointments to be booked and then not attended, and this is not the level of service we aim to provide. We would very much like to look into this properly, as we are unable to identify the specific visit details from this review alone. If you are willing, please contact our After sales department directly via email at aftersalesdept@niagarahealthcare.co.uk with your details so we can investigate what has happened and take steps to put this right.

Beoordeeld met 5 van de 5 sterren

comfortable, adjustable sleep

Everything from the showcasing of the product, the delivery time and maintenance of the bed, to the extra bliss time of sleeping on a bed that adjusts to my body needs, sleep time nowadays is not filled with constant pain as the bed fits my body's needs perfectly.

8 december 2025
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Antwoord van Adjustamatic

Thank you so much for taking the time to leave us a lovely review, we're so pleased we have been able to help ease your pain.

Beoordeeld met 5 van de 5 sterren

the new mattresses are wonderful

the new mattresses are wonderful. The delivery and pick up was seamless.
very impressed. no hassle..wish I had not been so anxious.
Thankyou.

6 oktober 2025
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Antwoord van Adjustamatic

We're so pleased to hear you are happy with your new mattress, thank you for taking the time to leave us a lovely review.

Beoordeeld met 1 van de 5 sterren

Bed not working 2 weeks after having…

Bed not working 2 weeks after having it. Cannot get hold of customer service . Not happy

2 oktober 2025
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Antwoord van Adjustamatic

Good morning,

We do apologise for the delay in response. We have found you account on our system and can see that a request has been opened for one of our engineers to come and inspect the bed. We will be in touch over the couple days to provide a date and time for the engineer to attend.

Kind regards

Aftersales Team

Beoordeeld met 5 van de 5 sterren

A new bed for my wife.

From the initial phone call till salesman's visit was only a couple of days.
Five weeks for delivery was to be expected for the time of year (2nd half of the year, with xmas looming).
Bed install and the collection of the old bed was painless and quick.

11 november 2025
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Antwoord van Adjustamatic

Thank you so much for your lovely review.

Beoordeeld met 5 van de 5 sterren

Adjustable bed

We love adjustability both chairs and beds. It’s lovely to raise our legs and our heads. The Dr advised me after we discovered that I had a DVT in my right leg that I should lift it up whenever possible. The bed although a double we have individual mattress so I can have my legs up whilst my husband can lie flat. It’s brilliant and so cosy and comfortable for both of us.

7 november 2025
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Antwoord van Adjustamatic

We're so pleased you are happy with your bed and chairs, thank you so much for taking the time to leave us a lovely review.

Beoordeeld met 5 van de 5 sterren

Excellent throughout the process

The rep was amazing, the delivery guys were beyond amazing.... The bed wow!! Absolutely unbelievable that I'm actually able to sleep... I live with chronic pain this bed has really improved my life

22 oktober 2025
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Antwoord van Adjustamatic

This is so lovely to hear, we're so pleased we have been able to help you sleep and improved your life. Thank you so much for sharing this with us.

Beoordeeld met 5 van de 5 sterren

Large single bed for an elderly parent

Excellent service - home visit to assess our needs, good demonstration, smooth ordering process and delivered/installed on time. Very comfortable with great features inc grab rail, floor light and 2 ramps (head and feet) very sturdy base on rollers, very comfortable 3"6' mattress

1 november 2025
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Antwoord van Adjustamatic

We're so pleased to hear you are happy with your purchase, thank you for taking the time to leave us a lovely review.

Beoordeeld met 5 van de 5 sterren

great product

Customer service excellent through out.Absolutely delighted with everything about the bed and mattress.Simple to operate and very comfortable. Worth every penny.

21 november 2025
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Antwoord van Adjustamatic

We're so glad you are happy with your purchase, thank you for taking the time to leave us a lovely review.

Beoordeeld met 5 van de 5 sterren

Very helpful staff member of staff

Very helpful staff member who showed us your range of products.

16 oktober 2025
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Antwoord van Adjustamatic

We're so pleased you are happy, thank you for taking the time to leave us a lovely review.

Beoordeeld met 5 van de 5 sterren

A great experience

A great experience. I was updated through the the whole process. I purchased the bed 4 months in advance. They called to make sure all was ok.
When I was ready I received the bed when they said. My Sister received it for me and was happy with the level of service by the delivery guys. Thank you.
I've not slept on it yet. Will let you know.

29 oktober 2025
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Antwoord van Adjustamatic

Thank you so much for your lovely review, we're so pleased you are happy with your purchase.

Beoordeeld met 4 van de 5 sterren

Good efficient company.

The rep was very efficient at his job,picking the chairs and bed we required was easy and straightforward,delivery was as stated and on time,overall we are quite satisfied with our purchase.

22 oktober 2025
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Antwoord van Adjustamatic

Thank you so much for your review, we're so please you are satisfied with your purchase.

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