Erin has been thorough and professional. Advance has been doing my wages for years. Never a problem, never late, good communication and friendly staff.
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Lees wat reviewers zeggen
I have used you once before as my umbrella accountants and so far to sign back up with you again has been faultless so I see no reason why things won't be as good as they were a few years ago. Erin P... Toon meer
Bedrijf heeft geantwoord
Erin made the process very easy, which was very nice as I had been left in the lurch by my previous umbrella company ad the have decided to wind up the business with next to no warning.
Bedrijf heeft geantwoord
I have recently signed up with Advance as an Umbrella Company for a contracting role. This is the first time I have worked in this way, and so was a bit worried about the process of getting... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ADVANCE CONTRACTING SOLUTIONS
Geschreven door het bedrijf
ADVANCE provides FCSA accredited Umbrella, Limited Company, Self-Employment / CIS, and PEO (Professional Employment Organisation) solutions to the UK’s contractors and recruiters. Known for its compliant and ethical approach, ADVANCE provides world-class service and works in partnership with recruitment businesses and their candidates, adding value throughout the contracting supply chain.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
Trust the experts. Trust ADVANCE.
Contactgegevens
VISTA, St David's Park, Ewloe, CH5 3DT, Ewloe, Verenigd Koninkrijk
- 01244 564 564
- contractorsupport@advance.online
- advance.online
4,7
Uitstekend
1K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
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Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning George,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! World-class service is a top priority here at ADVANCE, so its encouraging to know this is being delivered. I believe it was Rachel on our Support team who you last spoke with, who always goes above and beyond to help our Contractors.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Tax Rebate Con
I get paid from an agency through advance, they made suggestion to do this year tax rebate. I agreed and let them proceed. The whole time i asked what they would take as a fee or percentage and every time they wouldn’t give me an answer (Ross Williams - “Can’t remember off the top of my head”). The guy I was dealing with wouldn’t tell me till the rebate had hit there account. In which I was shocked they took 25% for there fee and then another 20% for VAT taking near enough half of my rebate. Shocking service do not use for any rebate or accounting work
6 juni 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Paul,
Thank you for sharing your feedback, we’re genuinely sorry to hear that you felt disappointed with our service.
To clarify, our fee structure is clearly outlined in the Terms & Conditions provided in the Tax Return booklet, and we always ensure our clients are made aware of this during the initial sales call. The default percentage applied is either 22%+VAT or £349+VAT, whichever is higher.
The representatives you spoke to initially are part of our consolidation team and do not calculate the final rebate or fee, this responsibility lies with our Submissions team once all relevant information has been gathered. Whilst we understand it can be frustrating not to have an exact figure upfront; this is due to the varying nature of individual tax returns and rebate amounts.
If you’d like to discuss this further, please feel free to contact us directly — we’re more than happy to look over your case in detail.
Thanks again,
The ADVANCE Team.
general points and impressions
responded well to my cold call with a posative attitude
dealt with issues.
followed up Emails with a Phone call.
In the uk.
Advanced were able to discuss issues on Rates and gain understanding leading to a contract.
I contacted ADVANC as an option from NRL and were first on the list offered
4 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Rob,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! We know how confusing & frustrating the world of contracting and Umbrella can be, so all of our teams are well trained to answer any and all queries, ensuring our Contractors are kept in the know.
I believe it was Callum on our On-boarding team who completed your registration, who always goes above and beyond to make the setup process as simple as possible. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Prompt payment
What I'm impressed with is the prompt payment service. Never an issue,every Friday when I wake up for work,the payment is always there. Never,ever an issue which to me is, so important and I'm so impressed as stated above. Well done Advance!!!! Bravo!!!!👏👏👏
4 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Tom,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, from making the registration process as simple as possible - to answering calls within 3 rings and ensuring payments are made correctly and on time every single week.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
It was simple to do
29 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Ronnie,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was Darci on our onboarding team who completed your registration, who always makes the setup process as streamlined and easy as possible for our Contractors.
I have forwarded your review to Darci and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team
ACS SIGN ON.
The ACS contact, Darci, was very helpful and polite and the sign on procedure was straightforward and efficient.
28 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Alan,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! Darci always goes above and beyond to ensure our solutions and processes are well understood, all whilst maintaining the highest levels of world-class service.
I have forwarded your review to Darci and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Everythink was clearly explained and…
Everythink was clearly explained and very easy process
28 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning,
thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars. I believe it was Callum on our on-boarding team who completed your registration, who always takes the time to ensure our Contractors are aware of our processes and understand their solution.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Tanijah,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! World-class service is a top priority here at ADVANCE, so it's encouraging to know this is being delivered. I have forwarded your review to Cameron on our on-boarding team who completed your registration, and he is very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Adrian,
Thank you for your review! We're very happy to know your experience with ADVANCE has been positive. I believe it was Cameron on our on-boarding team who completed your most recent setup, who always goes the extra mile to make the registration process as quick and easy as possible.
If you ever have any questions regarding payments or account, or if there's anything we can do to improve our service up to 5 stars - please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Great customer service!!
23 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Dean,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, so it's encouraging to know this is being delivered.
I believe it was Darci on our on-boarding team who completed your registration, who always goes above and beyond to make the setup process as easy, quick and straightforward as possible. I have forwarded your review to Darci and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Really great experience so far with…
Really great experience so far with Jordan, Callum, Cameron and Abbey.
Easy access to pay slips and very clear breakdown.
16 mei 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Abdul,
Thank you for your review! We're delighted to know the service being provided by all of our Teams has been deserving of 5 stars! From On-boarding to Contractor Support, we value world-class service at every step. I have forwarded your review to the teams and they are very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
My Experience
I'm working 20 years in the UK labourer handy man I done about 35 cites roughly from the begging to the end
16 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Evelin,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! It's also great to know we have been able to provide you with world class service over the years you have been contracting.
I believe it was my colleague Cameron who completed your most recent registration, who always goes above and beyond to help our Contractors and ensure they are kept informed. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
The personnel I dealt with are all…
The personnel I dealt with are all fabulous but the necessity to endure this questioning each contract is a pain .
I’m the one who will have to deal with HMRC not the paymaster so I find this procedure annoying .
Maybe 6 monthly okay to check,
16 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning John,
Thank you for your review! We're happy to know your experience with ADVANCE has been mostly positive - we understand the frustration with the reviews/checklists required when starting a new contract - we have these processes in place to protect everyone in the supply chain, but we are not naïve to the fact that this can become tedious, especially when completing multiple temporary assignments. We try to make these processes as streamlined as possible, but we appreciate the feedback.
I have forwarded your review to Cameron who completed your most recent registration, we are confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Everything has been dealt with quickly and efficiently on all set for payment next Friday
Everything has been dealt with quickly
15 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Mark,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! I believe it was Cameron on our on-boarding team who completed your most recent setup, who always does his best to make the registration process as smooth and easy as possible. I have forwarded your review to Cameron and he is very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Jose,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We know how important our Contractors time is, so we always aim to answer calls within 3 rings and resolve queries at the first point of contact.
I have forwarded your review to Abbie who dealt with your latest request, and she is very grateful for the feedback! We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Steve,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! I believe it was Katie on our Compliance team who dealt with your latest query, who always provides world-class service, helping our Contractors day in day out!
I have forwarded your review to Katie and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Ben,
Thank you you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! We know how confusing the world of contracting can be, so our Teams are all trained to the highest standards, making sure anyone we work with are well informed and any questions you have are answered at the first point of contact.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Great customer service
Great customer service, fast tax return and whenever strange paying an advance that is really useful.
13 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Million,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars. We pride ourselves on our world-class service here at ADVANCE, so it's encouraging to know this is being delivered.
I have forwarded your review to the Returns team and they are very grateful for the feedback! We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Jo,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, so it's encouraging to know this is being delivered. I believe it was Darci on our on-boarding team who completed your registration, who always goes above and beyond to help our Contractors get set up.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Good service ever time
13 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning David,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! It's also very encouraging to know you have returned to us many times, we hope our relationship continues and world-class service is delivered every single time.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
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