I have recently signed up with Advance as an Umbrella Company for a contracting role. This is the first time I have worked in this way, and so was a bit worried about the process of getting... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have used you once before as my umbrella accountants and so far to sign back up with you again has been faultless so I see no reason why things won't be as good as they were a few years ago. Erin P... Toon meer
Bedrijf heeft geantwoord
I was recently forced to change umbrella companies for various reasons. I was quite happy with my previous company but it seems they were not complying with something or other. Anyway, I don’t like... Toon meer
Bedrijf heeft geantwoord
Advance are easy to talk to - no long queues on the phone and the person you get through to is always able to help. A refreshing change to deal with and really friendly with nothing being too much... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ADVANCE CONTRACTING SOLUTIONS
Geschreven door het bedrijf
ADVANCE provides FCSA accredited Umbrella, Limited Company, Self-Employment / CIS, and PEO (Professional Employment Organisation) solutions to the UK’s contractors and recruiters. Known for its compliant and ethical approach, ADVANCE provides world-class service and works in partnership with recruitment businesses and their candidates, adding value throughout the contracting supply chain.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
Trust the experts. Trust ADVANCE.
Contactgegevens
VISTA, St David's Park, Ewloe, CH5 3DT, Ewloe, Verenigd Koninkrijk
- 01244 564 564
- contractorsupport@advance.online
- advance.online
4,7
Uitstekend
1K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
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Never had a problem with this firm,they…
Never had a problem with this firm,they do my tax return as well 5 stars
26 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Darren,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars. We pride ourselves on our world-class service here at ADVANCE, so it's encouraging to know this is being delivered. I believe it was Cameron on our contract Onboarding Team who dealt with your latest query.
I have forwarded your review to the Returns team and they are very grateful for the feedback! We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Hi I phoned up couple times regent new…contact the office
Hi I phoned up couple times regent new starter sheet guy
26 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Mark,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was Rachel on our Contract Support Team who dealt with your query.
We value world-class service here at ADVANCE, and we know how important our Contractor's time is, so we aim to answer all calls within 3 rings and resolve queries at the first point of contact. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Samuel,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! I believe it was Callum on our contract Onboarding Team who dealt with your latest query. We value world-class service here at ADVANCE, from your first call to your last payment.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team
Great customer service
I have recently joined Advance. So far, I have found them to be very helpful. When I speak to them on the phone, they promptly answer, have short waiting times between transfers, and are eager to answer every question thoroughly
25 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Alice,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We know how important our Contractors time is, so we always aim to answer calls within 3 rings and resolve queries at the first point of contact.
I have forwarded your review to Katie who dealt with your latest request, and she is very grateful for the feedback! We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon, Alwyn,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We prioritise world-class service here at ADVANCE so it's encouraging to know this is being delivered. I believe it was my colleague Rachel from the Payroll department who you last spoke with who always goes above and beyond to help our Contractors in any way possible.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Lee,
Thank you for your review! We're happy to know you have had a positive experience with ADVANCE. I believe it was my colleague Cameron who completed your registration, who always goes above and beyond to explain our processes and procedures. I have forwarded your review to Cameron and he is very grateful for the feedback.
We're confident your experience will continue to be positive, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Very informative.I got an excellent and…
Very informative.I got an excellent and quick support.
Many Thanks!
25 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Thank you for your review! We're delighted to know the service being provided to you is excellent. I believe it was Rachel from our contractor support team who answered your query, who always goes the extra mile to help our Contractors! I have forwarded your review to Rachel and she is very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again
The ADVANCE Team
Just as the name; you are "advance" for real!!
Just as the name; Advance Contract" takes "advance" move in making sure employee is happy to perform his duty by providing him with everything he needs to work especially personal protective equipment. This I haven't experienced for the past 6 months I have been in this construction job.
25 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Thank you for your review! We're very happy to know the service being provided to you has been ‘Advance’ and deserving of 5 stars. We know how important our Contractor's time is, so we always aim to answer calls within 3 rings, and resolve queries at the first point of contact.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again
The ADVANCE Team
Never any issues
Never any issues with payments, always answer the phone and answer any queries that I have promptly.
24 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars. I believe it was Rachel on our Payroll department who dealt with your latest query, who always takes the time to ensure our Contractors are aware of our processes.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
As always great professional service
As always great professional service. Dealt with enquiries immediately. Will definitely use again.
23 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good Morning Sanj,
Thank you for your review. World-class service is a top priority here at ADVANCE, from answering calls from within 3 rings and resolving queries form the first point of contact. From On-boarding to Contractor Support, we value world-class service at every step.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Gregory,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, from your first call to your last payment.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Well described and spoken
13 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon Matthew,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was Callum on our onboarding team who completed your registration, who goes the extra mile to explain our processes, whilst maintaining the highest levels of professionalism.
I have forwarded your review to Callum and he is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Very professional and easy to contact.
Very professional and easy to contact.
12 juni 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars. We value world-class service here at ADVANCE, and this starts with answering calls within 3 rings, and where possible, resolving queries at the first point of contact.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Quick and easy to sign up
4 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Aaron,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We know how important our Contractors time is, so we're always aiming to make the registration process as simple and easy as possible.
I have forwarded your review to Cameron who completed your setup and he is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
I signed a statement that clearly says…
I signed a statement that clearly says advance will pay my salary sacrifice of £350 per week into my pension they are now saying it gets paid in on the 19th of every month so this is not what I signed as per my agreement they have came back and told me this I’ve sent a reply back they haven’t responded
9 juni 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Derek,
We are saddened to have received your review. I have raised this with our Payroll team who have advised they have now replied to your most recent email sent yesterday afternoon. I can confirm that all our Pension contributions, be that workplace pension or private pension contributions via a salary sacrifice are sent to respective providers a monthly basis, on or around the 19th of the month (if the 19th falls on a weekend). Rest assured that all contributions taken from your payments will be sent to your chosen provider.
If you have any more questions relating to salary sacrifice or your payments in general, please don't hesitate to get in touch.
Thanks,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning George,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! World-class service is a top priority here at ADVANCE, so its encouraging to know this is being delivered. I believe it was Rachel on our Support team who you last spoke with, who always goes above and beyond to help our Contractors.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Tax Rebate Con
I get paid from an agency through advance, they made suggestion to do this year tax rebate. I agreed and let them proceed. The whole time i asked what they would take as a fee or percentage and every time they wouldn’t give me an answer (Ross Williams - “Can’t remember off the top of my head”). The guy I was dealing with wouldn’t tell me till the rebate had hit there account. In which I was shocked they took 25% for there fee and then another 20% for VAT taking near enough half of my rebate. Shocking service do not use for any rebate or accounting work
6 juni 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Paul,
Thank you for sharing your feedback, we’re genuinely sorry to hear that you felt disappointed with our service.
To clarify, our fee structure is clearly outlined in the Terms & Conditions provided in the Tax Return booklet, and we always ensure our clients are made aware of this during the initial sales call. The default percentage applied is either 22%+VAT or £349+VAT, whichever is higher.
The representatives you spoke to initially are part of our consolidation team and do not calculate the final rebate or fee, this responsibility lies with our Submissions team once all relevant information has been gathered. Whilst we understand it can be frustrating not to have an exact figure upfront; this is due to the varying nature of individual tax returns and rebate amounts.
If you’d like to discuss this further, please feel free to contact us directly — we’re more than happy to look over your case in detail.
Thanks again,
The ADVANCE Team.
general points and impressions
responded well to my cold call with a posative attitude
dealt with issues.
followed up Emails with a Phone call.
In the uk.
Advanced were able to discuss issues on Rates and gain understanding leading to a contract.
I contacted ADVANC as an option from NRL and were first on the list offered
4 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Rob,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! We know how confusing & frustrating the world of contracting and Umbrella can be, so all of our teams are well trained to answer any and all queries, ensuring our Contractors are kept in the know.
I believe it was Callum on our On-boarding team who completed your registration, who always goes above and beyond to make the setup process as simple as possible. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Prompt payment
What I'm impressed with is the prompt payment service. Never an issue,every Friday when I wake up for work,the payment is always there. Never,ever an issue which to me is, so important and I'm so impressed as stated above. Well done Advance!!!! Bravo!!!!👏👏👏
4 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Tom,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, from making the registration process as simple as possible - to answering calls within 3 rings and ensuring payments are made correctly and on time every single week.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
It was simple to do
29 mei 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Ronnie,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was Darci on our onboarding team who completed your registration, who always makes the setup process as streamlined and easy as possible for our Contractors.
I have forwarded your review to Darci and she is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team
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