I have recently signed up with Advance as an Umbrella Company for a contracting role. This is the first time I have worked in this way, and so was a bit worried about the process of getting... Toon meer
Bedrijf heeft geantwoord
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I have used you once before as my umbrella accountants and so far to sign back up with you again has been faultless so I see no reason why things won't be as good as they were a few years ago. Erin P... Toon meer
Bedrijf heeft geantwoord
I was recently forced to change umbrella companies for various reasons. I was quite happy with my previous company but it seems they were not complying with something or other. Anyway, I don’t like... Toon meer
Bedrijf heeft geantwoord
Advance are easy to talk to - no long queues on the phone and the person you get through to is always able to help. A refreshing change to deal with and really friendly with nothing being too much... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over ADVANCE CONTRACTING SOLUTIONS
Geschreven door het bedrijf
ADVANCE provides FCSA accredited Umbrella, Limited Company, Self-Employment / CIS, and PEO (Professional Employment Organisation) solutions to the UK’s contractors and recruiters. Known for its compliant and ethical approach, ADVANCE provides world-class service and works in partnership with recruitment businesses and their candidates, adding value throughout the contracting supply chain.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
ADVANCE is based just outside of Chester but operates throughout the UK, supporting contractors and recruiters in a wide range of industry sectors including engineering, construction, IT, technology, medical, healthcare, education, technical, manufacturing and life sciences.
We pride ourselves on going the extra mile to support contractors and recruiters, offering flexible margins, bespoke solutions and unique processes designed to meet specific requirements. We have supported thousands of independent professionals, enabling them to enjoy the benefits of contracting whilst complying with HMRC rules.
ADVANCE continuously invests in its infrastructure and people to ensure every part of the contracting journey for both candidate & recruiter is efficient, simple, and reliable.
Whether you’re a contractor looking for support or a recruitment professional who wants the very best for your candidates, ADVANCE has the solution.
Trust the experts. Trust ADVANCE.
Contactgegevens
VISTA, St David's Park, Ewloe, CH5 3DT, Ewloe, Verenigd Koninkrijk
- 01244 564 564
- contractorsupport@advance.online
- advance.online
4,7
Uitstekend
1K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
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Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning, David,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! I believe it was Cameron on our onboarding team who completed your registration, who goes the extra mile to explain our processes, whilst maintaining the highest levels of professionalism.
I have forwarded your review to Cameron, and he is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon, Graham.
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We pride ourselves on our world-class service, so it's great to know this is being delivered.
I believe it was my colleague Cameron who completed your most recent registration, who always goes above and beyond to help in whatever way possible. I have forwarded your review to Cameron and he is grateful for the feedback. We're confident this level of service will continue and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Don't do tax returns with these people…
Don't do tax returns with these people dirty thieving so and so took 700 quid off me for doing 2 tax returns that I didn't get a penny back they took it all. make that make sense I'm going to just keep giving bad reviews till I die
25 juli 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hi Gerry,
We're genuinely sorry to hear that you're unhappy with your experience and appreciate you taking the time to share your concerns. We understand how frustrating this must feel and would like the opportunity to look into this further. A member of our team will be reaching out to clarify the fees and discuss your tax returns in more detail. We're committed to resolving any misunderstandings and doing what we can to support you.
Thanks,
The ADVANCE Team
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hi Alan,
We’re saddened to have received your review. We always strive to deliver world-class service, and this includes ensuring we are communicating with our Contractors as much as is necessary. I have just tried to call you to ask for a bit more information about any issues you are having, or where the communication might have fallen down. We would greatly appreciate it if you could call us back to discuss your review in some more detail.
Thanks,
The ADVANCE Team
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Dnyanarth,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We prioritise world-class service here at ADVANCE so it's encouraging to know this is being delivered. I believe it was my colleague Callum who completed your registration - who always goes above and beyond to help our Contractors in whatever way possible.
I have forwarded your review to Callum who dealt with your latest request, and he is very grateful for the feedback! Thank you for choosing to work with ADVANCE. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
a lot higher fees for less extras than…
a lot higher fees for less extras than I am used to ,i did the proof of work document all seemed to be ok and then I've just had an email saying it needs to be done
25 juli 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning, Darren,
Thank you for your review, we are always happy to receive feedback, but we are saddened to know you feel our margin is too high. We are constantly reviewing our margins, aiming to stay competitive whilst maintaining the highest levels of service.
I sincerely apologise that your right to work document has been requested more than once when it has already been uploaded. Rest assured, we have everything we need ready for payment.
If you ever have any queries, or you think the level of our service can be improved, please don’t hesitate to get in touch, and in the meantime, we are confident you will receive world-class service.
Thanks again,
The ADVANCE Team
Pro's
Pro's: Easy, friendly, honest and simple.
Con's: paperwork
Overall a good experience
23 juli 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Callum,
Thank you for your review! We're happy to know your experience with ADVANCE has been mostly positive - we understand the frustration with the processes that are required when starting a new contract - we have these processes in place to protect everyone in the supply chain, but we are not naïve to the fact that this can become tedious, especially when completing multiple temporary assignments. We try to make these processes as streamlined as possible, but we appreciate the feedback.
I have forwarded your review to Cameron who completed your most recent registration, and he is very grateful for the feedback! If there’s anything we can do to improve our service to 5 stars, or if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello David,
Thank you for your review! We pride ourselves on our world-class service, so it's great to know this is being delivered. We're delighted to know the service being provided to you has been deserving of 5 stars. Cameron in the onboarding team always goes above and beyond to maintaining the highest levels of world-class service.
Thank you for choosing to work with ADVANCE.
Thanks again,
The ADVANCE Team.
Professional efficient service.
21 juli 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning, Andrew,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We prioritise world-class service here at ADVANCE so it's encouraging to know this is being delivered. I believe it was my colleague Callum who completed your registration - who always goes above and beyond to help our Contractors in whatever way possible.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
When registering with as Advance ,I…
When registering with as Advance ,I found them to be efficient and professional at all times
17 juli 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning, Peregrine,
Thank you for your review! We're very happy to know the service being provided to you has been deserving of 5 stars! I believe it was my colleague Jordan who you last spoke with, who always goes above and beyond to explain our processes and ensure the registration is simple and easy.
We're confident this level of service will continue and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Advance are very easy to work with and…
Advance are very easy to work with and made every process easy to work with and understand . Very helpful for me as I was new to umbrella companies.
14 juli 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Ian,
Thank you for your review! We pride ourselves on our world-class service, so it's great to know this is being delivered. We're delighted to know the service being provided to you has been deserving of 5 stars. Rachel in payroll always goes above and beyond to maintaining the highest levels of world-class service.
I have forwarded your review to Rachel who dealt with your latest request, and she is very grateful for the feedback! Thank you for choosing to work with ADVANCE.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars. Rachel in payroll always goes above and beyond to maintaining the highest levels of world-class service.
I have forwarded your review to Rachel who dealt with your latest request, and she is very grateful for the feedback! We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
I’d like to say a big thanks to jack chesterman 👍🏻
I’d like to say a big thanks to the payroll team at ARM. Especially jack chesterman who went out of his way to submit 2x tax returns. Very reliable. Responded very quickly to submitting the tax returns. 10/10 service. Highly recommended.
10 juli 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Brian,
Thank you for your review! We're very happy to know the tax service being provided to you has been deserving of 5 stars! We know how confusing tax returns can be, so we aim to make the process as simple and seamless as possible. Our Returns team are dedicated to providing world-class service to each and every client.
I have forwarded your review to Jack and the team who completed your return. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Very smooth and quick onboarding call
Very smooth and quick onboarding call. Callum was friendly and informative.
10 juli 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Ian,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We value world-class service here at ADVANCE, so it's encouraging to know this is being delivered. I believe it was Callum on our on-boarding team who completed your registration, who always goes above and beyond to help our Contractors get set up.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars. Callum always goes above and beyond to ensure our solutions and processes are well understood, all whilst maintaining the highest levels of world-class service.
I have forwarded your review to Callum who completed your registration, and he is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Very helpfully and polite and coached…
Very helpfully and polite and coached me if I was struggling with any of the questions
8 juli 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Kenneth,
Thank you for your review! We're delighted to know the service being provided to you is excellent. I believe it was Callum from our contractor Onboarding team who answered your query, who always goes the extra mile to help our Contractors! I have forwarded your review to Callum and he is very grateful for the feedback.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again
The ADVANCE Team
High margin charge
High margin charge, wouldn't go with this umbrella company if I had a choice, much cheaper ones around
3 juli 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good morning Ruzi,
We're saddened to have received your review. We are always reviewing our margins to ensure we remain competitive in the market, and although we may not be the very cheapest, our service is 2nd to none. We always answer the phone within 3 rings, and you'll always speak to a person directly - providing world-class service in every interaction.
If you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks,
The ADVANCE Team.
Cerise from accounts is brilliant and…
Cerise from accounts is brilliant and has been so helpful, knowledgeable and lovely. Go to Advance as an Umbrella company I highly endorse it
2 juli 2025
Review zonder uitnodiging
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Paul,
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars. Cerise always goes above and beyond to ensure our solutions and processes are well understood, all whilst maintaining the highest levels of world-class service.
We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Good afternoon, Cain.
Thank you for your review! We're delighted to know the service being provided to you has been deserving of 5 stars! We pride ourselves on our world-class service, so it's encouraging to know this is being delivered.
I have forwarded your review to Callum who completed your registration, and he is very grateful for the feedback. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team.
The clarity was good and he explained…
The clarity was good and he explained everything to my understanding
27 juni 2025
Antwoord van ADVANCE CONTRACTING SOLUTIONS
Hello Pius,
Thank you for your review! We pride ourselves on our world-class service here at ADVANCE, so it's encouraging to know this is being delivered. I believe it was Cameron on our Contractor Onboarding Team who completed your set up. I have forwarded your review to Cameron who completed your set up and he is very grateful for the feedback!
We're very happy to know the service being provided to you has been deserving of 5 stars. We're confident this level of service will continue, and if you ever have any questions regarding payments or your account in general, please don't hesitate to get in touch.
Thanks again,
The ADVANCE Team
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