I spoke with Rachel she was most kind and understanding to get the issue resolved and the level of understanding for my personal circumstances was just next level. Thank you Rachel!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Toon meer
Bedrijf heeft geantwoord
Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Toon meer
Bedrijf heeft geantwoord
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Advantis
Geschreven door het bedrijf
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Contactgegevens
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Verenigd Koninkrijk
- advantiscredit.co.uk
4,3
Uitstekend
1K reviews
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Sophia was very helpful today thank you
31 juli 2026
Review zonder uitnodiging
My case was handled in a very sensitive…
My case was handled in a very sensitive fashion. I was baulking against ringing you but i needn't have worried. Thank you for your help.
27 juli 2026
Review zonder uitnodiging
Very helpful and quick!
30 juli 2026
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Antwoord van Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Good staff, easy setup a payment plan and they were able to find a suitable and affordable payment plan
Very good staff, always there to help to find a suitable solution and setup an affordable payment plan
29 juli 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Very professional and courteous
Very professional and courteous
28 juli 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Sophie was very understanding and…
Sophie was very understanding and helpful.
28 juli 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Kiera was very helpful indeed
28 juli 2026
Review zonder uitnodiging
Scamming company
Scamming company.
No letters to my address received just a scamming looking text message with a link that says you have a letter - clicked on it no letter to be seen just straight to a payment page.
No letters from DVLA or themselves - how to expect me to pay a so called debt when I have received no correspondence??????????
Plus the text message has a number when you search on who called me it comes up as a scam number - beware 01782 354406
BEWARE AVOID
24 juli 2026
Review zonder uitnodiging
Antwoord van Advantis
Advantis Credit Ltd – here to help, not to scam.
We understand that being contacted about a debt can feel worrying, but please be assured that any contact from us is genuine.
Advantis has been helping people resolve debt since 2004. We’re authorised and regulated by the Financial Conduct Authority and trusted by many well-known organisations, including government departments, banks, utilities, and other major companies.
If you’ve heard from us, it means we’re here to help you find the right way forward. You can reach us safely and securely by calling 01782 401100 or by logging in at www.advantiscredit.co.uk. Our team will do their best to support you, whether that’s setting up a payment plan or helping you with a query or dispute.
If you’d like to double-check, you can confirm our details independently through:
1. The Credit Services Association website
2. The FCA consumer credit register
3. The Companies House website
We’re here to make things easier, not harder — so please don’t hesitate to get in touch.
Shocking customer service
Shocking customer service from not one but two agents — Chloe and Oliver. Both pressured a vulnerable person into giving personal details and then disconnected the chat when I asserted my rights and asked for proof of the debt.
Their excuse was that they “couldn’t verify who I was,” yet they had no problem sending enforcement emails to the same address. If they genuinely cannot verify the email, they should not be contacting it — this raises serious concerns about the accuracy of the data they hold.
I provided my name and date of birth, which is more than sufficient to check their records. When I asked for proof of the debt to be sent to the address and email they already hold, this was dismissed. No dates, no statements, no agreement — nothing to show the debt was legitimate.
What makes this worse is that Advantis’ own Complaints Procedure states that customers should explain “what has made you unhappy” and “what you want us to check or look into,” and that they will “try our best to sort it out quickly” (from the document: “We will write down your complaint and try our best to sort it out quickly.”). Yet both agents refused to investigate anything until I provided additional personal information — information they already claim to hold.
Their procedure also says they offer multiple ways to complain, including webchat, and that they will “try to fix your problem within three working days” (from the document: “If we can fix your problem within three working days… we will send you a letter to confirm this.”). Instead, both agents disconnected the chat the moment I asserted my rights.
This approach caused unnecessary distress and raises serious questions about their verification processes, data accuracy, and treatment of vulnerable people.
23 juli 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Disgusting Customer Service
Disgusting Customer Service
The Customer Service Agent For This Company Kept Talking Over Me & That Is My Bug Bearer Lost My Temper With The Agent
Kept Saying We Can,t Set Up A Payment Plan To Pay My Debt Bck Of £1 A Month Without My Financial Statement ( Sorry But That Is Private Information ) As Been Told Don,t Give Any Info To Anyone
Not Happy With This Company I WILL NOT GIVE ANYONE MY FINANCIAL INFO (DEBT AGENCYS)
21 juli 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Dedicated people over the phone to help you out!
Amazing experience Very well attended
21 juli 2026
Review zonder uitnodiging
Scam!!! Stay out !!!
They wrote me 2 letters saying I owe them like £1257.- from HMRC self assessment.
Ive never been self employed, I called HMRC they said its false.
Police are called and this is clearly a scam.
17 juli 2026
Review zonder uitnodiging
Antwoord van Advantis
Advantis Credit Ltd – here to help, not to scam.
We understand that being contacted about a debt can feel worrying, but please be assured that any contact from us is genuine.
Advantis has been helping people resolve debt since 2004. We’re authorised and regulated by the Financial Conduct Authority and trusted by many well-known organisations, including government departments, banks, utilities, and other major companies.
If you’ve heard from us, it means we’re here to help you find the right way forward. You can reach us safely and securely by calling 01782 401100 or by logging in at www.advantiscredit.co.uk. Our team will do their best to support you, whether that’s setting up a payment plan or helping you with a query or dispute.
If you’d like to double-check, you can confirm our details independently through:
1. The Credit Services Association website
2. The FCA consumer credit register
3. The Companies House website
We’re here to make things easier, not harder — so please don’t hesitate to get in touch.
Super helpful
Zoe was super helpful and understanding and listened to my issues and didn’t take it personally when I used foul
Language not directed to Zoe just frustrated with my situation 5*****
16 juli 2026
Review zonder uitnodiging
My experience was exceptional as my…
My experience was exceptional as my phone call was picked quickly and the agent who dealt with my query was a good listener. This person clearly understood my query, she was patient with me and her tone was reassuring and compassionate. She made me feel at ease and I was able to discuss my payment plan calmly. She is knowledgeable and master her interaction with the client. I appreciated her help and would like to commend her good work and share my experience with her manager and her team. She is the right person in this post.
16 juli 2026
Review zonder uitnodiging
Lazy Advantiscredit
Received a text saying Advantis were now managing my H M Revenue & Customs account. It told me to take action now and provided me with a 8-digit reference.
I always pay my tax and I was not aware that I owed any tax as my online account with HMRC say "Nothing was due"
I called Advantis and quoted the reference number I was provided with. I was asked my name, and then told then had got the wrong person.
In my opinion it is a disgrace that these companies (acting on HMRC behalf) send these type of texts to people, causing alarm and anxiety, yet they are too lazy to check the information they have is correct.
Are these companies regulated?
9 juli 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Brilliant customer service
The customer service representative, Lucas, that took my call was brilliant. Right from the start he spoke to me calmly. I felt listened to and reassured. He was non judgmental of my situation. He came up with a proactive way, with me , so that I came away from the call, knowing the steps that I needed to take to resolve my situation. He also gave me an additional thirty day breathing space . Brilliant service.
7 juli 2026
Review zonder uitnodiging
considering and helpful
It was a very easy chat and straight to the point. Sophie was considering and helpful. I am happy with the outcome.
3 juli 2026
Review zonder uitnodiging
Emily was very helpful and supportive.
Emily was very helpful and supportive.
3 juli 2026
Review zonder uitnodiging
I spoke to Sophia she was super helpful…
I spoke to Sophia she was super helpful and made the process super easy!
3 juli 2026
Review zonder uitnodiging
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