I spoke with Rachel she was most kind and understanding to get the issue resolved and the level of understanding for my personal circumstances was just next level. Thank you Rachel!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Toon meer
Bedrijf heeft geantwoord
Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Toon meer
Bedrijf heeft geantwoord
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Advantis
Geschreven door het bedrijf
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Contactgegevens
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Verenigd Koninkrijk
- advantiscredit.co.uk
4,3
Uitstekend
1K reviews
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I have spoken to Liam today and…
I have spoken to Liam today and honestly he was the best person to sort all my problems out! I am so proud that theres still good people left out here. Really appreciate every bit. I am so happy.
2 juli 2026
Review zonder uitnodiging
Emily is a true credit to this company
I received an un expected historic tax demand which was passed on to Advantis to recover .
I felt overwhelmed and desperately depressed as I have been suffering with mental health issues and didn’t know what to do .
The agent I spoke with ( her name was Emily ) was excellent and very kind , thoughtful and empathetic . She listened to me without judgement and helped me tremendously.
Emily , you are a bright star and a lovely lady and I will always be grateful for your assistance . A true credit to the company .
My advice to others in the same situation would be to call this company. They are genuine and supportive and have a plethora of knowledge and aids to help clients
2 juli 2026
Review zonder uitnodiging
Sophie was very helpful in sorting out…
Sophie was very helpful in sorting out an arrangement for me
30 juni 2026
Review zonder uitnodiging
Sofia
Sofia, was very helpful and did her best in trying to resolve the issue. However, it wasn't an easy problem to resolve as it required additional information which was not available.
30 juni 2026
Review zonder uitnodiging
Akim was fantastic
Akim was a gentleman listened to me and really understood and helped me.A real gentleman and a star
29 juni 2026
Review zonder uitnodiging
Taking six weeks and counting to return my refund
Currently on hold to these guys, dragging their feet about returning my refund. I call them multiple times every week since I was supposed to receive this and still not gotten it returned. When I was initially making these payments for legal aid I was paying monthly as a direct debit. Back then they were named Marston holdings, they changed their name and therefore banking information too and my direct debt bounced through no fault of my own. Because of this they said I wasn’t entitled to the full legal aid subsidy as had to pay the full amount. After days of back and forth they did honour the original agreement but not until I complained about their practices and escalated it through the company. My point is that if you owe them money within the week they will make sure it’s paid or give you HEAVY penalties but when they owe you the best part of 3k they’ll drag their feet and say it’s gone to the finance people who don’t have a phone number and not reachable apart from through email within their company. Staff are lovely, can’t fault them as they really do seem to be chasing it however it’s the practices of the company that are diabolical.
29 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Helpful human response
Sophia was helpful. It is genuinely valuable to be able to chat with a human trying to understand your issues and willing to help. Even though the initial questions are always annoying (you fill in the form and then you have to give your details again), but when it got to sorting out the issue, I could feel that the manager on the other end was trying to help and find the right solution.
25 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support on your chat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Understanding and helpful
I'm autistic and was very stressed about contacting them but I spoke to Sophia through their webchat who was very friendly and understanding of my situation
23 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Sophia is a credit
Sophia on the webchat was very helpful, and understanding of my situation.
22 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support on your webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
The person I spoke was very polite …
The person I spoke was very polite respectful and understnding with me and patient with me this is why I'm giving a 5 star rating
22 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlie was so helpful. We’ll be sure to pass your comments on to them.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Spoke to Robert today very…
Spoke to Robert today very understanding and sympathetic of my situation and even sent some mental health information honestly a credit to the team went above any beyond deserves a pay rise
22 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Robert provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Ellie the rep is great
Ellie the rep was professional helpful and understanding
19 juni 2026
Review zonder uitnodiging
Hamdiya was very helpful on the web…
Hamdiya was very helpful on the web chat today and was very helpful with my situation, 5 star.
18 juni 2026
Review zonder uitnodiging
Just had an online chat with Sophia
Just had an online chat with Sophia, she was brilliant, friendly and understood the issues. Got things sorted out quickly. Unfortunately the systems at Advantis are not great because you cant have multiple reference accounts with one online account / email address. Needs fixing.
18 juni 2026
Review zonder uitnodiging
Atrocious business
Atrocious business. The fact I had no option but to deal with them through the Legal Aid process caused stress, anxiety and frustration more so than the actual legal process itself. The company has THE WORST communication I have ever experienced. The staff are unknowledgable, unhelpful and uncaring. The automated emails and letters are late, inaccurate, and at a frequency that borders harassment. Replies to emails take 6+ working days to receive and do not actually resolve any issues. This company being the default for Legal Aid is absolutely astonishing. I would check their reviews on Google Maps instead of TrustPilot as I believe they are more accurate, truthful and reliable.
16 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
I spoke to an amazing gentleman
I spoke to an amazing gentleman. Who was friendly, helpful and kind.
16 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Kieran & Liam have been amazing and so…
Kieran & Liam have been amazing and so helpful throughout
15 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that both Kieran & Liam provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
I had a wonderful chat with Charlie…
I had a wonderful chat with Charlie this morning to sort out my payments. My circumstances have hugely changed with a brain tumour & my wife and I are not going to be able to work whilst I recover. I was dreading the call but Charlie made it so easy & was so kind & supportive. All sorted & I feel relieved. Thanks Charlie!
15 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlie provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
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