I spoke with Rachel she was most kind and understanding to get the issue resolved and the level of understanding for my personal circumstances was just next level. Thank you Rachel!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Toon meer
Bedrijf heeft geantwoord
Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Toon meer
Bedrijf heeft geantwoord
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Advantis
Geschreven door het bedrijf
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Contactgegevens
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Verenigd Koninkrijk
- advantiscredit.co.uk
4,3
Uitstekend
1K reviews
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Nothings explained
Nothings explained, options aren’t given! Already stressful and wasn’t much help.
12 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Helpful and professional.
Ashleigh was very helpful and none judgmental. Quick response and handle everything I asked.
12 juni 2026
Review zonder uitnodiging
Helpful and positive in sorting out a stressful thing.
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information required and have not been pushy in trying to recover the debt. Will up date review if any changes once fully sorted.
11 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Oliver you are a wonderful soul!
I spoke to a gentleman called Oliver, You have been a huge credit to your employer. I am appreciative for your aid & assistance & lack of judgement to my circumstances. I hope your management have the ability to read this & see how approachable & understanding you are. As a sole carer of my wife & having no support & drowning in debt & enforcement officers on my back from other creditors, i thought i would be over seen & struggle even more so. However Oliver was respectful & gave me time & not feel rushed. Gave me 30days to organise help for my debt with no shame needing a bit of time. Even suggested a organisation with contact numbers, website, opening hours which will be hugely beneficial.
10 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Oliver provided such great support on your webchat today. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Fraudulent. Don't engage with them.
Fraudulent. Don't engage with them. They'll send a letter requiring payment of tax. You pay promptly. They provide emailed receipt. Then they send ANOTHER demand letter. You go online to remonstrate, but they assert that your email and password are wrong so you can't access your "account". You know the details are correct but you change the password anyway. Again, they assert it's wrong. You email them to complain. They send an automatic email demanding a lot more of your personal details. See how they work? Don't touch them!
9 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Emily was helpful
Emily was helpful, understanding and efficient.
9 juni 2026
Review zonder uitnodiging
I received so much help today and got…
I received so much help today and got things set up quick and affordable. 5*****
9 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
I had been contacted from Advantis by…
I had been contacted from Advantis by letter and text regarding claiming money back for the HMRC.
I called them for more information and was told that I owed outstanding income tax from the last financial year.
I was told that I had already been sent a letter regarding this matter from the HMRC last month.
During the call i explained that I had received no communication regarding my tax and would need to contact the HMRC myself to verify what was going on.
Their advisor was very conscientious and provided me with the contact details to the tax office so I could look into this further.
Upon enquiring with the HMRC they have confirmed that they still have not calculated my tax for the last financial year and no money was owed from the previous one.
I am very concerned that this is a scam and have yet to receive any contact after bringing this to their attention.
**Update** I have changed my review form 1 to 3 stars as Advantis have finally got back to me and explained in more detail what the debt was for.
However initial communication was poor with just a letter saying I owe money to the HMRC with no context.
The fact that I had to call them and email their complaints department twice to get the information needed was not the best.
I did also contact the HMRC through their website as it was impossible to get through to them via phone call and they informed me that there was no debt owed from the last 2 years.
If I knew this was from income tax from 2020 originally (I had no contact from HMRC regarding this) then that would have given me a better understanding as to why they were contacting me.
I believe better communication and practices from both parties needs to be addressed.
4 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Fantastic company had 2 calls with them…
Fantastic company had 2 calls with them and no long waiting..Both calls was very professional and the 1st gentleman was a star. Account was put on hold for 30 days so I could sort something out. The 2nd call was only 2 days later and again the lady was brilliant and she made my day with laughter.. Super company to deal with and bill was settled too.10_10.Last thing they don't make a penny for the work they do for DVLA so don't hide from them as they will help.
4 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
a very good service thank you
5 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
ADVANTIS use an automated system to…
ADVANTIS use an automated system to harass me about a debt that is not owed
They have now contacted me three times
They are not interested in me
There client owes me nearly £700 not the other way around
SCAM ARTISTS
I have contacted you and told you that the money was paid and you are still hassling me. Nothing that you say changes how I feel about you!!
1 juni 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Antwoord van Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
The chat went well and was really…
The chat went well and was really helpful in setting up payment
26 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
The person I spoke to today was very…
The person I spoke to today was very helpful, I have tried getting this resolved by telephone but unfortunately with complications. Now resolved with patience and understanding
26 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Very helpful
Very helpful and patient advisor. Payment plan sorted without any issues.
22 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
I was so scared
I was so scared. Charlotte from Advantis made me feel safe and heard. No unrealistic demands were placed on me. Various options were explored and presented to me to clear my debt. After all a financial assessment showed I was unable to repay at this time and a solution was still found. I feel so much relief having addressed what felt overwhelming due to the professionalism, realism and kindness of this team. Thank you
22 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlotte provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
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