Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Toon meer
Bedrijf heeft geantwoord
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Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Toon meer
Bedrijf heeft geantwoord
I spoke with Rachel she was most kind and understanding to get the issue resolved and the level of understanding for my personal circumstances was just next level. Thank you Rachel!
Bedrijf heeft geantwoord
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Advantis
Geschreven door het bedrijf
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Contactgegevens
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Verenigd Koninkrijk
- advantiscredit.co.uk
4,3
Uitstekend
1K reviews
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I was so scared
I was so scared. Charlotte from Advantis made me feel safe and heard. No unrealistic demands were placed on me. Various options were explored and presented to me to clear my debt. After all a financial assessment showed I was unable to repay at this time and a solution was still found. I feel so much relief having addressed what felt overwhelming due to the professionalism, realism and kindness of this team. Thank you
22 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlotte provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
There is a lot of empathy in the…
There is a lot of empathy in the engagement and finding a resolution.
22 mei 2026
Review zonder uitnodiging
Oliver was very helpful
Oliver was very helpful, the service was great and I feel a sense of relief knowing I have a payment plan in place
21 mei 2026
Review zonder uitnodiging
Appalling and pressuring customer service
I received a text message from Advantis with a letter attached. Within 20 minutes of receiving it, I called their customer service team and spoke with someone named Ryan.
After completing their security checks, I asked for more information about the account in question. Once I understood what the matter related to, I explained that I would call back later in the afternoon to discuss it further after gathering the relevant information.
The attitude and tone of the agent were extremely disappointing. I was repeatedly pressured to deal with the matter immediately simply because I had called in. At no point did I refuse to pay or avoid discussing the account — I only requested time to properly review the information first.
Despite this, the agent continued to pressure me and would not allow the conversation to end respectfully, insisting that I “needed to deal with it now.” The tone throughout the call felt intimidating and unnecessarily aggressive, so I politely terminated the call.
Advantis states that it is regulated by the FCA, yet the FCA’s Consumer Duty and Consumer Credit sourcebook (CONC) require firms to act in good faith, avoid foreseeable harm, and support customers in making free and informed financial decisions — not decisions made under pressure or coercive conduct.
My experience fell far below those standards, and I hope the company seriously reflects on how it communicates with customers, particularly those who may already be in vulnerable financial situations.
21 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
The lady i spoke with was fantastic
The lady i spoke with was fantastic, clear concise advice. Told me how to reduce my bill without being condescending
21 mei 2026
Review zonder uitnodiging
You can pay directly to HMRC in parts
Can't say anything positive about people who tried to push to pay money for HMRC when I don't have to pay any.
Can't believe limited company are allowed do so it's more like scammers do.
18 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Perfect amazing 👌
20 mei 2026
Review zonder uitnodiging
He was very clear on what todo
20 mei 2026
Review zonder uitnodiging
My advisor was very polite
My advisor was very polite, warm and courteous bearing in mind the subject matter. With other companies I have found individuals to be quite cold.
16 mei 2026
Review zonder uitnodiging
A difficult situation made more bearable
I felt that the agent listened and approached the issue with sensitivity and attentiveness.
14 mei 2026
Review zonder uitnodiging
Missed payment
Could understand every word that was said to me and explained very well by Ewan. Fantastic service from him.
14 mei 2026
Review zonder uitnodiging
Very understanding and helpful with my…
Very understanding and helpful with my current situation financially and what I’m currently going through with my physical and mental health issues
13 mei 2026
Review zonder uitnodiging
Logan helped me very quickly thank you…
Logan helped me very quickly thank you so much ❤️❤️
13 mei 2026
Review zonder uitnodiging
Well done Bethany thank you.
I spoke to Bethany this morning, she was very helpful and helped resolve my query quickly, she was very polite and extremely helpful.
13 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Kind Service!
Kind Service!
I was too stressed to call Avantis as this was a collection agency, however, when I did manage to call, the help I received was exceptional. The representative was extremely helpful and managed to resolve all my issues. The help also extended to calling HMRC on my behalf which I thought was amazing and supporting above and beyond my expectations. You have given my confidence back and I just want to say Thank you so much!
12 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Kacey was great
Kacey was great - really patient and understanding. She could find me a solution even in very challenging circumstances. We all need someone like Kacey!
11 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Kacey provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
I'm not who you think I am
Received an email addressed to someone with a completely different name, telling this person he needed to pay a DVLA fine. I have no idea how this company came by my details, and when I asked I received a vacuous answer suggesting I contact their client for information on that. Pretty sure there are a number of GDPR regs being tested here.
8 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Oliver is an absolutely amazing agent
7 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Independently check before you pay anything
Two years in a row I have been sent letters claiming I am in debt due to HMRC (I am not). Twice I have contacted on the day of receiving the letter only to be told they are no longer dealing with the reference number I provided because the customer (HMRC) have updated something to show I don’t in fact owe them anything. Awful way for a system to run putting stress on people thinking they owe money when they don’t. This seems like it is going to be a yearly event at end of tax year.
6 mei 2026
Review zonder uitnodiging
Antwoord van Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
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