The service was excellent. The materials were not a solid wood ,without pre- drilling holes ,wood splits easily. The protection on the wood was quality. The instructions for installation was not... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
The service was excellent. The materials were not a solid wood ,without pre- drilling holes ,wood splits easily. The protection on the wood was quality. The instructions for installation was not... Toon meer
Bedrijf heeft geantwoord
Product is good for price. Instructions could’ve been better but used to that from company I work for. Separated all the parts. Delivery from FedEx was terrible. Looked like they backed up the truck a... Toon meer
Boxes were beat up, no instructions, no hardware (nuts, bolts, screws are all missing). Roof material is bent and banged up. They said the would get back to me within 48 hrs but all I got was a Im sor... Toon meer
Bedrijf heeft geantwoord
The tracking updates were great so I would know when to receive my packages. There were two, one delivered one day and the other delivered the next. The furniture was easy to put together and had cl... Toon meer
Bedrijf heeft geantwoord
Since 2016, AECOJOY has helped over 5 million customers across 25+ countries transform their homes with stylish, durable outdoor structures, furniture, and pet solutions. We believe great design should be both accessible and responsible. That's why we ship directly from 30 global warehouses for faster delivery and a lower carbon footprint. More than just products, we provide the setting for life's moments. Our ready-to-assemble items are built to last, bringing lasting comfort and convenience to homes everywhere.
COLIMA RD #176, 91748, ROWLAND HEIGHTS, Verenigde Staten
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Product is good for price. Instructions could’ve been better but used to that from company I work for. Separated all the parts. Delivery from FedEx was terrible. Looked like they backed up the truck and jammed the brakes. Fortunately nothing broke or missing
The service was excellent.
The materials were not a solid wood ,without pre- drilling holes ,wood splits easily. The protection on the wood was quality.
The instructions for installation was not well defined, critical exploded views for corners for base panels example F6 and f7 were inch and a half short .
No sticker designation on many prefabed parts and alot of sorting to find what material was suppose to be in boxes not labeled A,B or C.I have experience in prefab furniture
I liked the product,hope this helps.

Antwoord van AECOJOY
Boxes were beat up, no instructions, no hardware (nuts, bolts, screws are all missing). Roof material is bent and banged up. They said the would get back to me within 48 hrs but all I got was a Im sorry email and a digital instruction manual which does not help when you have no parts.

Antwoord van AECOJOY
We bought two chairs in June. One was good but the 2nd one was defective. After about a month and many back and forth emails and texts, they sent me a new chair. This chair has a broken button. I sent pictures, asked for a replacement button and they ghosted me! Still not happy. NEVER BUY FROM THIS COMPANY!! They do not stand behind their products!!

Antwoord van AECOJOY
Customer support was very helpful in replacing the missing instruction manual.
Installation took two of us about 5 hours. No problems to speak of. We'll see how it holds up!

Antwoord van AECOJOY
I have had my greenhouse over a month and I am in love!!!

Antwoord van AECOJOY
We like the awning that we ordered however the instructions told you to measure one thing as the picture below however the picture below had different sizes all together. Husband left message on text number when someone called back they said they were giving us a partial refund wanted info on bank and was even face timing to help set up for the payment however once we started the process it came through as scam and they were trying to take money from our account we tried telling the person we were going to get support from bank and he was very persitent for us not to do that and kept saying not a scam.

Antwoord van AECOJOY
The tracking updates were great so I would know when to receive my packages. There were two, one delivered one day and the other delivered the next. The furniture was easy to put together and had clear instructions. It looks great in the area I bought it for, is very comfortable and everyone compliments the Peacock Blue color because they've never seen it before.

Antwoord van AECOJOY
I’m extremely happy with my new sofa😍The quality is outstanding, it’s very comfortable, and it looks even better in person. The ordering and delivery process was smooth, and the customer service was excellent from start to finish. I highly recommend this company to anyone looking for beautiful, high quality furniture👌🏻

Antwoord van AECOJOY
Design flaw in the Pergola. The q rods are too short to connect with each other. This causes the roofing tarp to slip out of the rods and fly away.
Contacted the company with pictures, but no resolution to the issue yet. Without snuggly tight roof the purchase is useless .

Antwoord van AECOJOY
Delivery is so fast. Everything has been great that we purchased. Umbrella, stand and furniture set. Very pleased!

Antwoord van AECOJOY
Missing screws to start! I check all inventory there was no sticker on 80% of the pieces. It’s ok if one had it for all similar items but that didnt happen!!!! The instructions are the worst the I and 6 other people who are contractors and handyman have ever seen!!!! Also no videos on the website or internet to refer to!!! We all decided to BAN. This company and share it with the WORLD!!!!!!! Try to return this is not an option because there is no customer SERVICE!!!!!!!!!!! Give me a call please you have my cell number!!!!!!!!!!!!!!!!!!🤬🤬🤬🤬🤬🤬😡😡😡😡😡🤬🤬🤬😡🤬😡🤬😡🤬😡🤬🥶🥵😡😡🤬😡🥵🥶🤬🤬🤬🤬🤬😡😡🥶

Antwoord van AECOJOY
Ordering was easy and fast, delivery was on time. But I believe that when advertising, the dimensions given should include height, was expected a bit taller unit.

Antwoord van AECOJOY
Web site very easy to navigate. Product was exactly as advertised. There was a little damage to the top that was taken care of without much communication back and forth. The instructions were missing but I was still able to figure out how to put it together without much trouble.

Antwoord van AECOJOY
I bought the 16 x 10 self standing shade. This worked out great so bought a smaller 8x8. I noticed that the metal roof was not available for that smaller unit. When I received it, the kit was of intact and complete but to my surprise, the polycarbonate roof panels where not fully sun blocking. If this was clear on the website, I missed it. I have both units close to each other so wanted them to look alike. This was a bit disappointing. Either way, i'm happy with these units.

Antwoord van AECOJOY

Antwoord van AECOJOY
Overall good purchase, however almost all plastic parts came broken and one of the posts was bent. I decided to erect it anyway, as neither was critical.
But it is functional and for great price.

Antwoord van AECOJOY
The product was strong and seems very durable. Looks great too. Instructions could have been a little easier to follow, but we made it through.

Antwoord van AECOJOY
Great price, looks nice. instructions good but I made a couple of mistakes. I have it anchored to the house and the deck, it needs to be anchored as it will not stay up right by itself. I think it should have more support to be able to stand by itself. I wanted to move it a few inches and almost toppled over. 2 people needed. I did by myself.

Antwoord van AECOJOY
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.