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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

The service was excellent. The materials were not a solid wood ,without pre- drilling holes ,wood splits easily. The protection on the wood was quality. The instructions for installation was not... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Product is good for price. Instructions could’ve been better but used to that from company I work for. Separated all the parts. Delivery from FedEx was terrible. Looked like they backed up the truck a... Toon meer

Beoordeeld met 1 van de 5 sterren

Boxes were beat up, no instructions, no hardware (nuts, bolts, screws are all missing). Roof material is bent and banged up. They said the would get back to me within 48 hrs but all I got was a Im sor... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The tracking updates were great so I would know when to receive my packages. There were two, one delivered one day and the other delivered the next. The furniture was easy to put together and had cl... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tuinbouw leverancier
  2. Meubelwinkel
  3. Tuinmeubilairwinkel
  4. Tuinmeubelwinkel

Geschreven door het bedrijf

Since 2016, AECOJOY has helped over 5 million customers across 25+ countries transform their homes with stylish, durable outdoor structures, furniture, and pet solutions. We believe great design should be both accessible and responsible. That's why we ship directly from 30 global warehouses for faster delivery and a lower carbon footprint. More than just products, we provide the setting for life's moments. Our ready-to-assemble items are built to last, bringing lasting comfort and convenience to homes everywhere.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

50 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 82% van zijn negatieve reviews beantwoord

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3,4

Alle reviews

(50)

47 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Product is good for price

Product is good for price. Instructions could’ve been better but used to that from company I work for. Separated all the parts. Delivery from FedEx was terrible. Looked like they backed up the truck and jammed the brakes. Fortunately nothing broke or missing

25 juli 2026
Beoordeeld met 4 van de 5 sterren

The service was excellent

The service was excellent.
The materials were not a solid wood ,without pre- drilling holes ,wood splits easily. The protection on the wood was quality.
The instructions for installation was not well defined, critical exploded views for corners for base panels example F6 and f7 were inch and a half short .
No sticker designation on many prefabed parts and alot of sorting to find what material was suppose to be in boxes not labeled A,B or C.I have experience in prefab furniture
I liked the product,hope this helps.

26 juli 2026
Logo AECOJOY

Antwoord van AECOJOY

Thank you for your feedback.
We are glad that you like our product. Regarding the installation issues you encountered, we will also report them to our product manager and share them with our product and design teams for improvement.
AECOJOY

Beoordeeld met 1 van de 5 sterren

Product was beat up and missing parts

Boxes were beat up, no instructions, no hardware (nuts, bolts, screws are all missing). Roof material is bent and banged up. They said the would get back to me within 48 hrs but all I got was a Im sorry email and a digital instruction manual which does not help when you have no parts.

26 juli 2026
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Antwoord van AECOJOY

Thank you for your feedback.
We have arranged the reshipment for you and are working on resolving your issue. Please check your email for updates.
AECOJOY

Beoordeeld met 1 van de 5 sterren

Junky chairs

We bought two chairs in June. One was good but the 2nd one was defective. After about a month and many back and forth emails and texts, they sent me a new chair. This chair has a broken button. I sent pictures, asked for a replacement button and they ghosted me! Still not happy. NEVER BUY FROM THIS COMPANY!! They do not stand behind their products!!

18 juni 2026
Review zonder uitnodiging
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Antwoord van AECOJOY

Thank you for your feedback.
We sincerely apologize for any inconvenience caused. Could you please provide your order number or contact us at service@aecojoy.store? We will look into your issue and help resolve it as soon as possible.
AECOJOY

Beoordeeld met 5 van de 5 sterren

Looks good so far

Customer support was very helpful in replacing the missing instruction manual.

Installation took two of us about 5 hours. No problems to speak of. We'll see how it holds up!

24 juni 2026
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Antwoord van AECOJOY

Thank you for your feedback.
We have sent you the installation instructions via our email. If you have any after-sales questions, please feel free to contact us at service@aecojoy.store, and we will be happy to assist you.
AECOJOY

Beoordeeld met 5 van de 5 sterren

I have had my greenhouse over a month…

I have had my greenhouse over a month and I am in love!!!

1 juni 2026
Review zonder uitnodiging
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Antwoord van AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Beoordeeld met 3 van de 5 sterren

We like the awning that we ordered…

We like the awning that we ordered however the instructions told you to measure one thing as the picture below however the picture below had different sizes all together. Husband left message on text number when someone called back they said they were giving us a partial refund wanted info on bank and was even face timing to help set up for the payment however once we started the process it came through as scam and they were trying to take money from our account we tried telling the person we were going to get support from bank and he was very persitent for us not to do that and kept saying not a scam.

13 juli 2026
Review zonder uitnodiging
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Antwoord van AECOJOY

Thank you for your feedback.
We apologize that we are unable to locate your order. You can send us an email at service@aecojoy.store, and we will look into the matter and assist you accordingly. Additionally, please note that all our refunds are processed through the original order. We kindly ask you to stay vigilant.
AECOJOY

Beoordeeld met 5 van de 5 sterren

7 Piece Outdoor Furniture Set Black & Peacock Blue

The tracking updates were great so I would know when to receive my packages. There were two, one delivered one day and the other delivered the next. The furniture was easy to put together and had clear instructions. It looks great in the area I bought it for, is very comfortable and everyone compliments the Peacock Blue color because they've never seen it before.

24 juni 2026
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Antwoord van AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Beoordeeld met 5 van de 5 sterren

Perfect Sofa

I’m extremely happy with my new sofa😍The quality is outstanding, it’s very comfortable, and it looks even better in person. The ordering and delivery process was smooth, and the customer service was excellent from start to finish. I highly recommend this company to anyone looking for beautiful, high quality furniture👌🏻

1 juli 2026
Review zonder uitnodiging
Logo AECOJOY

Antwoord van AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Beoordeeld met 5 van de 5 sterren
Logo AECOJOY

Antwoord van AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Beoordeeld met 2 van de 5 sterren

Design flaw in the Pergola

Design flaw in the Pergola. The q rods are too short to connect with each other. This causes the roofing tarp to slip out of the rods and fly away.
Contacted the company with pictures, but no resolution to the issue yet. Without snuggly tight roof the purchase is useless .

25 juni 2026
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Antwoord van AECOJOY

Thank you for your feedback.
We have sent you an email explaining the installation steps, and your issue has been successfully resolved. We look forward to serving you again in the future.
AECOJOY

Beoordeeld met 5 van de 5 sterren

Delivery is so fast

Delivery is so fast. Everything has been great that we purchased. Umbrella, stand and furniture set. Very pleased!

24 juni 2026
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Antwoord van AECOJOY

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. We look forward to serving you next time.
Kind regards.
AECOJOY

Beoordeeld met 1 van de 5 sterren

Missing screws to start

Missing screws to start! I check all inventory there was no sticker on 80% of the pieces. It’s ok if one had it for all similar items but that didnt happen!!!! The instructions are the worst the I and 6 other people who are contractors and handyman have ever seen!!!! Also no videos on the website or internet to refer to!!! We all decided to BAN. This company and share it with the WORLD!!!!!!! Try to return this is not an option because there is no customer SERVICE!!!!!!!!!!! Give me a call please you have my cell number!!!!!!!!!!!!!!!!!!🤬🤬🤬🤬🤬🤬😡😡😡😡😡🤬🤬🤬😡🤬😡🤬😡🤬😡🤬🥶🥵😡😡🤬😡🥵🥶🤬🤬🤬🤬🤬😡😡🥶

27 mei 2026
Logo AECOJOY

Antwoord van AECOJOY

Thank you for your feedback.
We apologize for the inconvenience caused. You can contact our customer service team at service@aecojoy.store. We have already reached out to you promptly after you sent us an email. Please check our reply. We will continue to help you resolve your issue.
AECOJOY

Beoordeeld met 4 van de 5 sterren

Ordering was easy and fast

Ordering was easy and fast, delivery was on time. But I believe that when advertising, the dimensions given should include height, was expected a bit taller unit.

27 mei 2026
Logo AECOJOY

Antwoord van AECOJOY

Thank you for your feedback.
We have added a product size chart to our product homepage based on your suggestions. We will continue to improve our product quality and service in the future.
AECOJOY

Beoordeeld met 5 van de 5 sterren

Nice workbench

Web site very easy to navigate. Product was exactly as advertised. There was a little damage to the top that was taken care of without much communication back and forth. The instructions were missing but I was still able to figure out how to put it together without much trouble.

25 mei 2026
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Antwoord van AECOJOY

Thank you for your feedback.
We apologize for the shortcomings you experienced, but we are glad we were able to help resolve the issues you encountered. We will continue to improve our product quality and service in the future.
AECOJOY

Beoordeeld met 4 van de 5 sterren

Polycarbonate Roofing not what I expected

I bought the 16 x 10 self standing shade. This worked out great so bought a smaller 8x8. I noticed that the metal roof was not available for that smaller unit. When I received it, the kit was of intact and complete but to my surprise, the polycarbonate roof panels where not fully sun blocking. If this was clear on the website, I missed it. I have both units close to each other so wanted them to look alike. This was a bit disappointing. Either way, i'm happy with these units.

26 mei 2026
Logo AECOJOY

Antwoord van AECOJOY

Thank you for your feedback.
We are very glad that you like our product. Regarding your comments about the polycarbonate panels, we will add clearer instructions on our website so that you and other customers can have a better understanding of our product features.
AECOJOY

Beoordeeld met 4 van de 5 sterren

16x10 pergola

Needs better packaging, website lacks information on size of wood pieces.

25 mei 2026
Logo AECOJOY

Antwoord van AECOJOY

Thank you for your feedback.
We will pass along your comments to improve our packaging and provide more detailed dimensions for your reference. We will strive to offer you a better experience next time.
AECOJOY

Beoordeeld met 4 van de 5 sterren

Overall good purchase

Overall good purchase, however almost all plastic parts came broken and one of the posts was bent. I decided to erect it anyway, as neither was critical.
But it is functional and for great price.

27 mei 2026
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Antwoord van AECOJOY

Thank you for your feedback.
We are glad to hear that you are satisfied with our product. However, we sincerely apologize for the damage to some of the parts. If you need replacement parts, please feel free to contact our customer service team.
AECOJOY

Beoordeeld met 5 van de 5 sterren

The product was strong and seems very…

The product was strong and seems very durable. Looks great too. Instructions could have been a little easier to follow, but we made it through.

25 mei 2026
Logo AECOJOY

Antwoord van AECOJOY

Thank you for your feedback.
We are very glad you like our product. We also appreciate your comments regarding the instruction manual and will use your feedback to upgrade our instructions.
AECOJOY

Beoordeeld met 4 van de 5 sterren

12x10 Gezebo

Great price, looks nice. instructions good but I made a couple of mistakes. I have it anchored to the house and the deck, it needs to be anchored as it will not stay up right by itself. I think it should have more support to be able to stand by itself. I wanted to move it a few inches and almost toppled over. 2 people needed. I did by myself.

27 mei 2026
Logo AECOJOY

Antwoord van AECOJOY

Thank you for your feedback.
We are glad you like our wall-mounted gazebo. Please note that the model you purchased is designed to be wall-mounted and cannot stand alone. If you need a freestanding gazebo in the future, you may consider purchasing our standalone model.
AECOJOY

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